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2,022 Reviews of Scranton GMC of Vernon - Service Center
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March 13, 2019
Recall Service was so quick!!!i was in an out quicker than they predicted! The service gentleman was very attentive to my needs and prompt to answer question Service was so quick!!!i was in an out quicker than they predicted! The service gentleman was very attentive to my needs and prompt to answer questions! More
by Marie
Verified CustomerEmployees Worked With
Romaine trimble
March 13, 2019
Forever Warranty work. Mike at the sign in desk was my guy, and he was an awesome GM representative. Scranton is a top dealer in our area. My Father in law buys his Buicks & Mike at the sign in desk was my guy, and he was an awesome GM representative. Scranton is a top dealer in our area. My Father in law buys his Buicks & Cadillac's there, and I've had a couple recalls taken care of for my Chevy. Purchased GM parts at the parts counter too. All the employees I've been in contact with are true pro's. The waiting room is spacious, cozy and stocked with coffee. Restrooms and entire dealership is very clean and polished. They have a Chevy franchise down state, so I'm sure I could order my next Chevy through this Vernon dealership, which would be part of the reason for sticking with GM. More
by TOM.HAYNES
Employees Worked With
Mike Griffin
March 13, 2019
Had to bring back the car twice to fix a simple issue My wife's Encore had a security light on dash. Per service department,we replaced the battery in the key knob. When that didn't fix the issue,plus car My wife's Encore had a security light on dash. Per service department,we replaced the battery in the key knob. When that didn't fix the issue,plus car would not start now,we brought it into the dealer. I told them it had a bad battery and security issue. They updated the software,but didn't replace the battery. So my wife had to be jump started twice!! Third time at the dealer was the charm. I am very disappointed we had to go there 3 times. More
by RayVanZant
Employees Worked With
Beverly Rhoads, Paul Simmons, Samantha Savage, Mike Griffin
March 11, 2019
Excellent customer service Called service dept and they got a tow truck to me right away. Fixed the next day and ready to go! Excellent service by far Called service dept and they got a tow truck to me right away. Fixed the next day and ready to go! Excellent service by far More
by Jennbluto
Employees Worked With
Trevor Barbersek
March 11, 2019
Service department needs more improvement. Need to inform your service consultants to think before they speak. Was in for replacement part that had to be ordered. Made appointment with Mike Gri Need to inform your service consultants to think before they speak. Was in for replacement part that had to be ordered. Made appointment with Mike Griffin. He was tied up upon my arrival so either Josh or Jason came out to write up the order. He looked through the wheel of the front tire and told me that the brake pads looked very worn. I told him the truck was in the previous week for a complete 18000 mile service and the tech reported everything was ok. The previous appointment was with Mike Griffin. Does this mean the tech did a poor job or someone looking something that was unnecessary at the time? Brake pads can be worn but still be within the min parameters. Which ever this doesn't look well for your dealership or my confidence with it. Still seems to be some sort of issue everytime I'm there for service. More
by rrasfa
Employees Worked With
Mike Griffin
March 04, 2019
service I took my car in for what I thought was a problem, but all that was done was a look at the manual and was told I had no problem. All my tire pressur I took my car in for what I thought was a problem, but all that was done was a look at the manual and was told I had no problem. All my tire pressures were down, not addressed, not happy. More
by JOHNT7183
Employees Worked With
Samantha Savage
March 03, 2019
Above Excellent service When i came for service i had no idea where being without my car would take me..but my service rep Amanda 👍👍👌👌went above and beyond my expectation When i came for service i had no idea where being without my car would take me..but my service rep Amanda 👍👍👌👌went above and beyond my expectation which made the weeks bearable. She kept me uptodate on every situation..which gave me a peace of mind .I could go on but it would be montonous and redundant..She provided an exceptional service and last but not least a big shout out to the shuttle drivers..very courteous fellows👊👊. I thank you all More
by Hummerguy48
Employees Worked With
Shuttle drivers..????????, Amanda Soucie, Beverly Rhoads
March 01, 2019
Slow but methodical service! So I had a very unique situation with my 2015 Cadillac Escalade ESV. when I went to press the button the vehicle will not start. There was no crank no So I had a very unique situation with my 2015 Cadillac Escalade ESV. when I went to press the button the vehicle will not start. There was no crank no mechanical noise whatsoever. The vehicle was initially repaired by alderman Cadillac in which they claimed it was a key fob issue. I got home in the vehicle would not start again. I decided to have my vehicle towed to Scranton Buick GMC Cadillac because of how late they're service hours are. David. My vehicle diagnosing it with an ECM failure. I picked up my vehicle only to find out the next morning that it would not start again. The vehicle was towed back to Scranton and they took their time correctly diagnosing the problem. they called and help when they needed help and they communicated frequently with me about what was going on. I will say that from time to time I had to call in to check in and find out what was going on but nonetheless they did an exceptional job and my vehicle runs great. During both visits Mike Griffin and Josh where my service advisors. And a special thank you to Beverly, who put me in a like for like vehicle loaner during the majority of the 4 week repair process. The new general manager or service director I'm not sure what his titlen is, Keith Selander, is going to be an absolute asset to the dealership. Components that were not covered under my warranty and not covered by general motors, Keith fought hard with GM to get money to cover the cost of my repair given the Mis-diagnosis of the problem the first time around. I live 30+ miles from this dealership....it will be my main dealer going forward. More
by Thaman2x
Employees Worked With
Josh, Keith Selander, Beverly Rhoads, Mike Griffin
February 28, 2019
service of GMC terrain Service was great and the employees were very helpful, the waiting area was clean and comfortable and the rest room was spotless. keep up the wonderfu Service was great and the employees were very helpful, the waiting area was clean and comfortable and the rest room was spotless. keep up the wonderful job. More
by WSANTORO5
Employees Worked With
Amanda Soucie
February 27, 2019
Great service All of the things that needed to be repaired was complete and the service was outstanding thanks again for the service and the treatment alsome. All of the things that needed to be repaired was complete and the service was outstanding thanks again for the service and the treatment alsome. More
by EC342
Employees Worked With
Amanda Soucie
