Scranton GMC of Vernon - Service Center

Terrible Zero stars. Do not go here for service, ever. No matter how small or routine you think the job is, never ever get service here. Reached out to Fred Zero stars. Do not go here for service, ever. No matter how small or routine you think the job is, never ever get service here. Reached out to Fred and he refused to address the problems that Scranton caused. Absolutely terrible. You will regret going here. More

Communication Matters When I dropped off my truck, the advisor knew I was without a vehicle and expecting to hear back regarding what the status was and how long it would t When I dropped off my truck, the advisor knew I was without a vehicle and expecting to hear back regarding what the status was and how long it would take (at least I thought he did). It was clear he did NOT, which in my humble opinion means one of two things, he either didn’t listen or didn’t care. After dropping off the vehicle at 9:45am , I ended up having to call him to find out what the heck was going on. That was 4;30pm. I understand that it takes some time for all the points to be checked out before the advisor can call the customer and give them an update. I think not hearing one word all day ... is not excellent customer service. Especially when that exact sentiment is on the service department wall, LITERALLY. Frankly, I’m not sure my advisor actually likes his job. Almost all of his communication was negative sarcasm. I will request not him IF I bring my vehicle in for service. I’m considering driving to Waterford GMC where I purchased the truck to have future service... and that is an hour drive one way~ customer service matters my friends. I do not believe expecting a phone call from the advisor is an out of the ordinary expectation. More

Had to bring back the car twice to fix a simple issue My wife's Encore had a security light on dash. Per service department,we replaced the battery in the key knob. When that didn't fix the issue,plus car My wife's Encore had a security light on dash. Per service department,we replaced the battery in the key knob. When that didn't fix the issue,plus car would not start now,we brought it into the dealer. I told them it had a bad battery and security issue. They updated the software,but didn't replace the battery. So my wife had to be jump started twice!! Third time at the dealer was the charm. I am very disappointed we had to go there 3 times. More

Service department needs more improvement. Need to inform your service consultants to think before they speak. Was in for replacement part that had to be ordered. Made appointment with Mike Gri Need to inform your service consultants to think before they speak. Was in for replacement part that had to be ordered. Made appointment with Mike Griffin. He was tied up upon my arrival so either Josh or Jason came out to write up the order. He looked through the wheel of the front tire and told me that the brake pads looked very worn. I told him the truck was in the previous week for a complete 18000 mile service and the tech reported everything was ok. The previous appointment was with Mike Griffin. Does this mean the tech did a poor job or someone looking something that was unnecessary at the time? Brake pads can be worn but still be within the min parameters. Which ever this doesn't look well for your dealership or my confidence with it. Still seems to be some sort of issue everytime I'm there for service. More

service I took my car in for what I thought was a problem, but all that was done was a look at the manual and was told I had no problem. All my tire pressur I took my car in for what I thought was a problem, but all that was done was a look at the manual and was told I had no problem. All my tire pressures were down, not addressed, not happy. More