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2,025 Reviews of Scranton GMC of Vernon - Service Center
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March 01, 2019
Slow but methodical service! So I had a very unique situation with my 2015 Cadillac Escalade ESV. when I went to press the button the vehicle will not start. There was no crank no So I had a very unique situation with my 2015 Cadillac Escalade ESV. when I went to press the button the vehicle will not start. There was no crank no mechanical noise whatsoever. The vehicle was initially repaired by alderman Cadillac in which they claimed it was a key fob issue. I got home in the vehicle would not start again. I decided to have my vehicle towed to Scranton Buick GMC Cadillac because of how late they're service hours are. David. My vehicle diagnosing it with an ECM failure. I picked up my vehicle only to find out the next morning that it would not start again. The vehicle was towed back to Scranton and they took their time correctly diagnosing the problem. they called and help when they needed help and they communicated frequently with me about what was going on. I will say that from time to time I had to call in to check in and find out what was going on but nonetheless they did an exceptional job and my vehicle runs great. During both visits Mike Griffin and Josh where my service advisors. And a special thank you to Beverly, who put me in a like for like vehicle loaner during the majority of the 4 week repair process. The new general manager or service director I'm not sure what his titlen is, Keith Selander, is going to be an absolute asset to the dealership. Components that were not covered under my warranty and not covered by general motors, Keith fought hard with GM to get money to cover the cost of my repair given the Mis-diagnosis of the problem the first time around. I live 30+ miles from this dealership....it will be my main dealer going forward. More
by Thaman2x
Verified CustomerEmployees Worked With
Josh, Keith Selander, Beverly Rhoads, Mike Griffin
February 28, 2019
service of GMC terrain Service was great and the employees were very helpful, the waiting area was clean and comfortable and the rest room was spotless. keep up the wonderfu Service was great and the employees were very helpful, the waiting area was clean and comfortable and the rest room was spotless. keep up the wonderful job. More
by WSANTORO5
Employees Worked With
Amanda Soucie
February 27, 2019
Great service All of the things that needed to be repaired was complete and the service was outstanding thanks again for the service and the treatment alsome. All of the things that needed to be repaired was complete and the service was outstanding thanks again for the service and the treatment alsome. More
by EC342
Employees Worked With
Amanda Soucie
February 27, 2019
Awesome Service Department !!! They were very helpful, knowledgeable and resourceful. They went above and beyond to meet my needs :) I would absolutely recommend their service depar They were very helpful, knowledgeable and resourceful. They went above and beyond to meet my needs :) I would absolutely recommend their service department to any of my friends and family. More
by CuznRo
Employees Worked With
Amanda Soucie, Beverly Rhoads, Keith Alamprese, Trevor Barbersek, Mike Griffin
February 24, 2019
Excellent Joshua Sage was my service consultant! His knowledge and understanding helped me effectively! I truly appreciated his kindness and overall expertise i Joshua Sage was my service consultant! His knowledge and understanding helped me effectively! I truly appreciated his kindness and overall expertise in assisting me to fix my truck! He and Beverly secured a rental for me, it was FORD truck, I have entered into therapy! LOL I love my GMC truck! Again, thanks to Joshua, Beverly and your entire staff, they all were professional, kind, helpful and caring! More
by JACQUIL
Employees Worked With
Joshua Sage , Amanda Soucie, Beverly Rhoads
February 23, 2019
Unsurpassed Warranty Service Easy appointment scheduling by phone, Started work on my car promptly and delivered as promised! Treated me like family from start to finish. It does Easy appointment scheduling by phone, Started work on my car promptly and delivered as promised! Treated me like family from start to finish. It doesn't get any better than this! More
by PHILKLEIN
Employees Worked With
Keith Alamprese, Mike Griffin
February 20, 2019
Top notch service! 5 Star service every time. We love Scranton Motors from start to finish they are truly the best. They go the extra mile even if you didn't purchase th 5 Star service every time. We love Scranton Motors from start to finish they are truly the best. They go the extra mile even if you didn't purchase the vehicle there. From full wash to shuttle they won us over and will get our business for life. More
by Big Red Owners
Employees Worked With
Amanda Soucie, Beverly Rhoads, Keith Alamprese, Trevor Barbersek, Samantha Savage, Mike Griffin, Sarah Connor
February 19, 2019
Never again Had to walk back to your location to get my vehicle and the work preformed was sub par. Recall was not completed, tires rotated pressure not adjusted! Had to walk back to your location to get my vehicle and the work preformed was sub par. Recall was not completed, tires rotated pressure not adjusted! More
by john.barnett819
Employees Worked With
Amanda Soucie, Beverly Rhoads, Trevor Barbersek, Samantha Savage, Mike Griffin, Sarah Connor
February 18, 2019
Disappointed Brought my truck there which is 2500 HD Denali to have def reservoir replaced because light was on and also valve stem on rear tire. Everything seem t Brought my truck there which is 2500 HD Denali to have def reservoir replaced because light was on and also valve stem on rear tire. Everything seem to be fine until I got home and noticed center cap on rear tire was missing, owned truck 4 1/2 years, never had this problem. Called service department to let them know so they could replace it, because anyone that knows these trucks, knows if put on properly they dont come off and have never heard anything back. So I will not be purchasing anymore new vehicles there and will not service any of my vehicles there again. More
by MARIOB0
Employees Worked With
Mike Griffin
February 18, 2019
Service and Parts Always professional courteous, and honest. Always very informative and accomodating. Explain in detail any necessary service or parts. Always ask i Always professional courteous, and honest. Always very informative and accomodating. Explain in detail any necessary service or parts. Always ask if there is anything that I do not understand and willing to offer explanation and infirmation More
by MANZI.NANCY
Employees Worked With
Rocky Hernando, Amanda Soucie, Erik Waskiel, Samantha Savage, Joe Malenfant
