Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Purchase Time
Workmanship
Service Time
Service Communication
2,022 Reviews of Scranton GMC of Vernon - Service Center
Sort by
February 27, 2019
Awesome Service Department !!! They were very helpful, knowledgeable and resourceful. They went above and beyond to meet my needs :) I would absolutely recommend their service depar They were very helpful, knowledgeable and resourceful. They went above and beyond to meet my needs :) I would absolutely recommend their service department to any of my friends and family. More
by CuznRo
Verified CustomerEmployees Worked With
Amanda Soucie, Beverly Rhoads, Keith Alamprese, Trevor Barbersek, Mike Griffin
February 24, 2019
Excellent Joshua Sage was my service consultant! His knowledge and understanding helped me effectively! I truly appreciated his kindness and overall expertise i Joshua Sage was my service consultant! His knowledge and understanding helped me effectively! I truly appreciated his kindness and overall expertise in assisting me to fix my truck! He and Beverly secured a rental for me, it was FORD truck, I have entered into therapy! LOL I love my GMC truck! Again, thanks to Joshua, Beverly and your entire staff, they all were professional, kind, helpful and caring! More
by JACQUIL
Employees Worked With
Joshua Sage , Amanda Soucie, Beverly Rhoads
February 23, 2019
Unsurpassed Warranty Service Easy appointment scheduling by phone, Started work on my car promptly and delivered as promised! Treated me like family from start to finish. It does Easy appointment scheduling by phone, Started work on my car promptly and delivered as promised! Treated me like family from start to finish. It doesn't get any better than this! More
by PHILKLEIN
Employees Worked With
Keith Alamprese, Mike Griffin
February 20, 2019
Top notch service! 5 Star service every time. We love Scranton Motors from start to finish they are truly the best. They go the extra mile even if you didn't purchase th 5 Star service every time. We love Scranton Motors from start to finish they are truly the best. They go the extra mile even if you didn't purchase the vehicle there. From full wash to shuttle they won us over and will get our business for life. More
by Big Red Owners
Employees Worked With
Amanda Soucie, Beverly Rhoads, Keith Alamprese, Trevor Barbersek, Samantha Savage, Mike Griffin, Sarah Connor
February 19, 2019
Never again Had to walk back to your location to get my vehicle and the work preformed was sub par. Recall was not completed, tires rotated pressure not adjusted! Had to walk back to your location to get my vehicle and the work preformed was sub par. Recall was not completed, tires rotated pressure not adjusted! More
by john.barnett819
Employees Worked With
Amanda Soucie, Beverly Rhoads, Trevor Barbersek, Samantha Savage, Mike Griffin, Sarah Connor
February 18, 2019
Disappointed Brought my truck there which is 2500 HD Denali to have def reservoir replaced because light was on and also valve stem on rear tire. Everything seem t Brought my truck there which is 2500 HD Denali to have def reservoir replaced because light was on and also valve stem on rear tire. Everything seem to be fine until I got home and noticed center cap on rear tire was missing, owned truck 4 1/2 years, never had this problem. Called service department to let them know so they could replace it, because anyone that knows these trucks, knows if put on properly they dont come off and have never heard anything back. So I will not be purchasing anymore new vehicles there and will not service any of my vehicles there again. More
by MARIOB0
Employees Worked With
Mike Griffin
February 18, 2019
Service and Parts Always professional courteous, and honest. Always very informative and accomodating. Explain in detail any necessary service or parts. Always ask i Always professional courteous, and honest. Always very informative and accomodating. Explain in detail any necessary service or parts. Always ask if there is anything that I do not understand and willing to offer explanation and infirmation More
by MANZI.NANCY
Employees Worked With
Rocky Hernando, Amanda Soucie, Erik Waskiel, Samantha Savage, Joe Malenfant
February 16, 2019
Great service at Scranton’s I am very Very pleased with the service, from topping my windshield fluid to washing my truck, all while in there for a free recall!,,,,,, I am very Very pleased with the service, from topping my windshield fluid to washing my truck, all while in there for a free recall!,,,,,, More
by DHOPK283
Employees Worked With
Mike Griffin
February 16, 2019
Hmmmm....customer service? Fail. This customer service experience was more of a service debate or combat by 2 reps (check my service order for their names - Malaysia & female). When p This customer service experience was more of a service debate or combat by 2 reps (check my service order for their names - Malaysia & female). When purchasing my Yukon I also purchased the clearcoat protection plan which the service rep continued to question me as to why I needed to use it. I explained that not only was it an expensive add on to my purchase but that the vehicle had areas of concern that warranted using it. The rep went on to say that pictures needed to be taken and that upon review they would let me know the decision which could take 48 hours up to a week. Note to self and others: sales and service don't go well together at this dealership. Sales makes money on the add ons while service is hesitant to honor them. My expectations are for this matter to be resolved expeditiously. More
by GMC GUY
Employees Worked With
Mike Griffin
February 16, 2019
2013 Verano Services Great service. Prompt response to my request for the visit and quick completion of the work. Good review of status of the car. Good work Great service. Prompt response to my request for the visit and quick completion of the work. Good review of status of the car. Good work More
by HWEST3
Employees Worked With
Amanda Soucie
