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2,007 Reviews of Scranton GMC of Vernon - Service Center
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January 26, 2019
Water leaks Customer service was good ,understanding what the customer needed fixed was okay, fixing the issues were good. Billing was an issue with warranty and Customer service was good ,understanding what the customer needed fixed was okay, fixing the issues were good. Billing was an issue with warranty and non warranty work.epensive More
by RDCJR1947
Verified CustomerEmployees Worked With
Trevor Barbersek
January 25, 2019
Oil change and top off fluids and rotate tires Pleasant service customer rep. Work completed in a very reasonable time considering there was bad weather and they were very busy. This was our firs Pleasant service customer rep. Work completed in a very reasonable time considering there was bad weather and they were very busy. This was our first service on our new Cadillac and as in the past the service was as good as ever More
by RAPHAELMAZ
Employees Worked With
Mike Griffin
January 23, 2019
Thorough! Not only was I pleased with your service, but I was grateful that you delivered a book I had left there to my home. Saved me a trip back🙏🏻 Not only was I pleased with your service, but I was grateful that you delivered a book I had left there to my home. Saved me a trip back🙏🏻 More
by P.MCCOAN
Employees Worked With
Mike Griffin
January 23, 2019
Great attitudes in your service department Because of your 14 point checkup your folks take the time to explain what's wrong and have the answers to do repairs or make an appointment to do it. Because of your 14 point checkup your folks take the time to explain what's wrong and have the answers to do repairs or make an appointment to do it. Thanks More
by GI Joe70
Employees Worked With
Other Employees :
Amanda Soucie, Trevor Barbersek, Samantha Savage, Mike Griffin, Sarah Connor
January 21, 2019
LOF and check over for trip Excellent service and advised what is necessary when we return.from our Florida trip. Will arrange for for follow up prior to our departure. Thanks Excellent service and advised what is necessary when we return.from our Florida trip. Will arrange for for follow up prior to our departure. Thanks More
by EDWARDBARONCINISR
January 19, 2019
Great Customer Service to accommodate me. Keith, Beverly, Ryan, Darnell and staff give me great customer service. They really try to address and accommodate all of my needs. I appreciate alway Keith, Beverly, Ryan, Darnell and staff give me great customer service. They really try to address and accommodate all of my needs. I appreciate always being given a great Cadillac for transportation while my car is being serviced. More
by LORIBELLCARTER1
Employees Worked With
Other Employees :
Darnell, Amanda Soucie, Ryan Williams, Keith Alamprese, John Zito
January 19, 2019
Encore service The experience was good. All people involved were professional and pleasant. Good overall experience. Can’t reme the guy who helped but he was real p The experience was good. All people involved were professional and pleasant. Good overall experience. Can’t reme the guy who helped but he was real professional More
by KEVROB27
Employees Worked With
Can’t remem name
January 19, 2019
Poor Customer Service. I did not have a good experience. I brought my truck in for recall service and to check the transmission. Service department had it all day and called I did not have a good experience. I brought my truck in for recall service and to check the transmission. Service department had it all day and called at the end of the day that it was ready for lock up. When I asked about the transmission issue they said they couldn’t find anything wrong. No Ine called earlier in the day to tell me this and talk to me about the specific problem. Instead I would have to schedule another time to bring it in and test drive with a technician. I asked that someone call me the next week and even asked that it be escalated to the manger but no one ever called to follow up. Very very poor customer service. More
by matt123
Employees Worked With
Mike Griffin
January 19, 2019
Thanks I have zero interest in any survey that forces me to fill in a question like this. Much less have to put in the title for it. I have zero interest in any survey that forces me to fill in a question like this. Much less have to put in the title for it. More
by KAVANAGHJ
Employees Worked With
January 17, 2019
Horrible service damaged my car I went there because my head lights stopped working. I waited over two hours even though I was there early. When the advisor Cody got back to me he sa I went there because my head lights stopped working. I waited over two hours even though I was there early. When the advisor Cody got back to me he said I needed two bulps and a connector. The service was done and I was on my way to work when my battery light came on after I drove off but I had to go to work. Once I got off work my car started to die and the alternator went. When I called back Cody said it wasn’t their fault even though they left the key in the ignition of the car the whole time I was waiting for them to finish up.when I called back to get a price for the part they charged me double for the part itself. I will never go back here and hope no one else goes through the same experience. More
by Cnjp454
Employees Worked With
Cody
