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2,025 Reviews of Scranton GMC of Vernon - Service Center
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February 16, 2019
Great service at Scranton’s I am very Very pleased with the service, from topping my windshield fluid to washing my truck, all while in there for a free recall!,,,,,, I am very Very pleased with the service, from topping my windshield fluid to washing my truck, all while in there for a free recall!,,,,,, More
by DHOPK283
Verified CustomerEmployees Worked With
Mike Griffin
February 16, 2019
Hmmmm....customer service? Fail. This customer service experience was more of a service debate or combat by 2 reps (check my service order for their names - Malaysia & female). When p This customer service experience was more of a service debate or combat by 2 reps (check my service order for their names - Malaysia & female). When purchasing my Yukon I also purchased the clearcoat protection plan which the service rep continued to question me as to why I needed to use it. I explained that not only was it an expensive add on to my purchase but that the vehicle had areas of concern that warranted using it. The rep went on to say that pictures needed to be taken and that upon review they would let me know the decision which could take 48 hours up to a week. Note to self and others: sales and service don't go well together at this dealership. Sales makes money on the add ons while service is hesitant to honor them. My expectations are for this matter to be resolved expeditiously. More
by GMC GUY
Employees Worked With
Mike Griffin
February 16, 2019
2013 Verano Services Great service. Prompt response to my request for the visit and quick completion of the work. Good review of status of the car. Good work Great service. Prompt response to my request for the visit and quick completion of the work. Good review of status of the car. Good work More
by HWEST3
Employees Worked With
Amanda Soucie
February 16, 2019
Great Clean in the waiting area a big plus , fast service love the employees always kind and helpful. Gave me a heads up on any issues I may have with my ve Clean in the waiting area a big plus , fast service love the employees always kind and helpful. Gave me a heads up on any issues I may have with my vehicle. More
by mtsdove
Employees Worked With
Mike Griffin, Josh Simmons
February 15, 2019
First oil change Service was amazing Amanda is Amazing! Also the crew who worked on my outstanding service was blown away and happy to come back there any time Service was amazing Amanda is Amazing! Also the crew who worked on my outstanding service was blown away and happy to come back there any time More
by SHERRISAWKA
Employees Worked With
Amanda Soucie
February 14, 2019
Great experience I bring my car to Scranton all the time for service and maintenance. They are always kind and deliver exceptional customer service. I highly recommend I bring my car to Scranton all the time for service and maintenance. They are always kind and deliver exceptional customer service. I highly recommend them to anyone who needs to hv their car serviced. More
by Sg5200
Employees Worked With
Amanda Soucie
February 12, 2019
Quick and easy Service was quick. Informative, pleasant and accomidating!! Being transported to and from work is very helpful! Recommendation of work before warranti Service was quick. Informative, pleasant and accomidating!! Being transported to and from work is very helpful! Recommendation of work before warranties ran out was most appreciated. More
by ctsuth7
Employees Worked With
Josh from service 5 stars, Amanda Soucie
February 12, 2019
Oil change, tire rotation My requested service was completed as requested. The oil was changed and the tires were rotated. My truck wasn’t washed because of rain but it was not My requested service was completed as requested. The oil was changed and the tires were rotated. My truck wasn’t washed because of rain but it was not vacuumed either. More
by RPIASECZYWSKI
Employees Worked With
I have no idea who worked on my truck
February 12, 2019
Excellent service The problem I had was fixed. Very happy with the service at Scranton, and the staff was very friendly and helpful. I would definitely recommend them. The problem I had was fixed. Very happy with the service at Scranton, and the staff was very friendly and helpful. I would definitely recommend them. More
by RICKKB
Employees Worked With
Amanda Soucie, Beverly Rhoads
February 09, 2019
Home run Once again Scrantons hits it out of the park I came into Scrantons on Monday morning, with no appointment, and Josh Sage greeted me at the door askin Once again Scrantons hits it out of the park I came into Scrantons on Monday morning, with no appointment, and Josh Sage greeted me at the door asking what he could do for me. I told him my truck was in reduced power mode, and check engine light was on. He immediately wrote up a work order, and said he would get back to me as soon as possible. Two hours later he said it would be ready at the end of the day. That's what I call great service. More
by Steve
Employees Worked With
Josh Sage
