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2,005 Reviews of Scranton GMC of Vernon - Service Center
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January 16, 2019
Overall a good experience. I think Jason needs a little more training in dealing with customers. He said the "remaining oil life" indicates amount of oil remaining in crank case I think Jason needs a little more training in dealing with customers. He said the "remaining oil life" indicates amount of oil remaining in crank case. I have read several articles saying the onboarding computer also measures such things as is viscosity, and is a way to gauge oil life remaining no matter how long between oil changes. He might try this with a female customer but not with someone who has worked in dealerships. Check with Paul in parts, wrap go way back! Other than that it was a very good visit. More
by IRISHPKC
Verified Customer
January 15, 2019
Service Department The service department team is very knowledgeable, friendly and cares that I get good service from them. I appreciate all the guidance and help they The service department team is very knowledgeable, friendly and cares that I get good service from them. I appreciate all the guidance and help they have given me. More
by RLMIC
Employees Worked With
Other Employees :
Cody, Amanda Soucie, Trevor Barbersek, Samantha Savage, Mike Griffin, Sarah Connor
January 15, 2019
I basically got screwed over I went to have car 2007 chevey cobalt repaired for steering getting stiff they diagnosed it said it was steer motor I got it replaced somewhere else s I went to have car 2007 chevey cobalt repaired for steering getting stiff they diagnosed it said it was steer motor I got it replaced somewhere else simple job 2 bolts 2 wires still didnt resolve problem I told them they misdiagnosed it they said they had to look further into it .they had car overnight I got it back end of the night saying they think it was comming from front end ???? So I gues it took them the whole day to check and they couldn't figure it out now they want more $$$$$ to spend more time guessing and they had the master technician look at it. I brang it to another garage they figured it out in 1/ 2 hr so now I will contact DMV More
by DD
Employees Worked With
Manager and service counter not sure of names
January 15, 2019
Custom-built Savana van - long list of problems. After several attempts to correct doors that were not aligned properly when the vehicle was built, I emailed the service manager. There were also 17 After several attempts to correct doors that were not aligned properly when the vehicle was built, I emailed the service manager. There were also 17 other items that needed to be corrected. He never responded. In person, he lacked customer service skills that were appropriate for my level of dissatisfaction. Vehicle has been there at least four times for the same issue. They take so long working on the doors that they don't have time to do the other repairs. Vehicle was at the body shop for a week, only to find out they worked on the wrong door. First service advisor was great but he left the company. Had very bad luck with Amanda. Trevor was great, tried to help. More
by windyhollow
Employees Worked With
Amanda Soucie, Keith Alamprese, Trevor Barbersek
January 13, 2019
Fantastic Terrific service and reasonably priced. In and out quickly. My brakes were in very rough shape and the service department did a wonderful job providin Terrific service and reasonably priced. In and out quickly. My brakes were in very rough shape and the service department did a wonderful job providing the highest quality customer service. More
by xmonkey13
Employees Worked With
Jason Marsh, Keith Alamprese, Trevor Barbersek
January 12, 2019
Always a great experience! I brought my car in for service and as always it was a great experience. My loaner was ready as soon as I arrived, and my car was ready for pick up th I brought my car in for service and as always it was a great experience. My loaner was ready as soon as I arrived, and my car was ready for pick up the next day. The service team there is the absolute best! I can’t imagine taking my car to get serviced at another place. More
by gilheather
January 08, 2019
The best! They are Friendly, Courteous, Knowledgable and very accommodating pleasant and ready to help and and ready to help and explain what needs to be done They are Friendly, Courteous, Knowledgable and very accommodating pleasant and ready to help and and ready to help and explain what needs to be done. More
by MDF
Employees Worked With
Amanda Soucie, Keith Alamprese, Mike Griffin
January 08, 2019
CUSTOMER SERVICE MY VISITS ARE ALWAYS PLEASANT, THE SERVICE STAFF GO ABOVE & BEYOND THEIR DUTY. I LOVE THE INTERACTION WITH US CUSTOMERS. THEY ALWAYS COME TO THE LOUNG MY VISITS ARE ALWAYS PLEASANT, THE SERVICE STAFF GO ABOVE & BEYOND THEIR DUTY. I LOVE THE INTERACTION WITH US CUSTOMERS. THEY ALWAYS COME TO THE LOUNGE & DISCUSS THE FINDINGS. THE STAFF ALWAYS GIVE THEIR RECOMMENDATIONS. AND THE COFFEE & TEA IS ALWAYS PLENTIFUL.. AND MEG ALWAYS HAS A SMILE ON HER FACE!!!! More
by mykids04
Employees Worked With
Amanda Soucie, Samantha Savage, Josh Simmons
January 07, 2019
Very accommodating people. Do very good work, don't try to sell you something,, and cleaning car after service is a nice touch.Feels like I bought a new car. people. Do very good work, don't try to sell you something,, and cleaning car after service is a nice touch.Feels like I bought a new car. More
by timjcol
Employees Worked With
Other Employees :
Amanda Soucie, Paul Simmons, Keith Alamprese, Mike Griffin
January 02, 2019
Brakes/Service I knew my Pontiac G8 (2008) needed front brakes, and the check engine light was on. Scheduled a Saturday appointment, a week plus in advance, and dro I knew my Pontiac G8 (2008) needed front brakes, and the check engine light was on. Scheduled a Saturday appointment, a week plus in advance, and dropped it Friday evening. I asked specifically if they could get the brakes done on a Saturday, sure I was told, the problem may be the engine light. Perfectly fine, car was running OK, if it had to go back, I was good with that. So, check engine light, was diagnosed and part in stock! Brakes, can't tell what the issue was, but they couldn't get done till Monday. An inconvenience, and unexpected. I use Scranton all the time for everything, even though they are a half hour away. They have almost always treated me right, and have gone the extra steps to keep me happy, when I am not happy. More
by robertsargent1961
Employees Worked With
Sorry, I can't recall, I checked Amanda, because she has dealt with my wrath and compliments the most, Amanda Soucie
