Scranton GMC of Vernon - Service Center

Great customer service I came in with a car that I had bought in another dealer. Josh who was the person who took my info was very helpful he went above and beyond in order I came in with a car that I had bought in another dealer. Josh who was the person who took my info was very helpful he went above and beyond in order for me to understand what was wrong with my car, and what I could do to in order to get my car fixed at the other dealer. He was very thorough and stayed in communication with me twice a day just so that I would know what was going on. I would definitely bring my car back there and have them do my service from now on. More

Fantastic, efficient service. I did not purchase my vehicle through Scranton, however they treated me as though I had. Love the service drop off process, and the car wash was a ni I did not purchase my vehicle through Scranton, however they treated me as though I had. Love the service drop off process, and the car wash was a nice touch. Unfortunately the issue with my car was not resolved, however I hope there will be a solution in the future, nothing the service techs could do. Will definitely be choosing this dealer as my go to for services. Whomever I spoke to on the phone to schedule appointment was friendly, helpful, and great to talk to. More

Courteous, professional staff We were treated as though we were the only customer there. Additionally, every employee greeted us with “good morning” and a genuine smile. Thank you. We were treated as though we were the only customer there. Additionally, every employee greeted us with “good morning” and a genuine smile. Thank you. More

Need more follow up I took the vehicle in for service several times now since I own it in the last year. It’s a new 2017 GMC DenaliHD with 8200 miles. The only outstand I took the vehicle in for service several times now since I own it in the last year. It’s a new 2017 GMC DenaliHD with 8200 miles. The only outstanding issue is the sunroof it still sounds like I’m a plane when in the highway. The only issue I have is the follow up to keep you informed of what’s going on with your vehicle. I had to call back after several days to inquire about a status More

Oil change Great service. Got me in the same day that I called. Advised me of recommended service coming up, did not try to push me to do any thing not needed Great service. Got me in the same day that I called. Advised me of recommended service coming up, did not try to push me to do any thing not needed at the time. More

Water pump issue Called Scranton service due to leak in garage from our 2012 Buick LaCrosse. Lauren said bring the car in and they would check it out, Called Scranton service due to leak in garage from our 2012 Buick LaCrosse. Lauren said bring the car in and they would check it out, More

Job well done and on time Service was fine. Not pleased to hear that my tires, battery, keys contract is no longer valid. I was told by Ryan that a letter went out but I never Service was fine. Not pleased to hear that my tires, battery, keys contract is no longer valid. I was told by Ryan that a letter went out but I never got one. He said he would send me a copy but I never got it. And that was 2 months ago.” I also sent Matt an emai, as he helped me with my 5 purchases over the years and have not heard from him either. I think this obligation should be honored. More

Rear sensor Brought my car in to have the rear backup sensor installed. Picked it up a few days later and it works perfectly. They even provided me with a nice lo Brought my car in to have the rear backup sensor installed. Picked it up a few days later and it works perfectly. They even provided me with a nice loaner while my car was in service. Scranton is my favorite dealer/service center in the region. I won’t take my vehicle anywhere else. More

Water leaks Customer service was good ,understanding what the customer needed fixed was okay, fixing the issues were good. Billing was an issue with warranty and Customer service was good ,understanding what the customer needed fixed was okay, fixing the issues were good. Billing was an issue with warranty and non warranty work.epensive More

Oil change and top off fluids and rotate tires Pleasant service customer rep. Work completed in a very reasonable time considering there was bad weather and they were very busy. This was our firs Pleasant service customer rep. Work completed in a very reasonable time considering there was bad weather and they were very busy. This was our first service on our new Cadillac and as in the past the service was as good as ever More