Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Scranton GMC of Vernon - Service Center

Vernon, CT

4.4
2,041 Reviews
Call Service Center (860) 872-9145

2,041 Reviews of Scranton GMC of Vernon - Service Center

Sort by
February 19, 2022

Excellent service, gave me ride home very quickly and solved my problem before 11:00. Had car back by 1:00. Very professional and explained what went wrong and only charged the diagnosis fee. More

by yarnottmmd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff, shuttle driver. , David Rogers
Report | Print
February 19, 2022

I think the price for what fixed was about $400 to high. Shocked because I use you for everything even bought a van from you. Looking at the invoice diagnosis $160 that I was quoted that’s fine but an oil c More

by SEANLASSEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Kern
Report | Print
February 19, 2022

Kind, generous, detailed, explain things well, honest and reasonable. Thanks Frank for your awesome customer service and professionalism. God’s blessings More

by Eajoseph69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank
Report | Print
February 18, 2022

I took my truck to have a oil leak fixed the work was done. While my truck was there about 30 dollars was taken from the center console. I will never go back to that dealership or recommend them to anyon More

by Paul.black0313
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Ashley Corey
Report | Print
Mar 02, 2022 -

Scranton GMC of Vernon responded

Paul, We are very sorry to hear that money has gone missing, and we are crossing our fingers that it has been found or otherwise explained since the time this review was submitted. We have never had any issues with theft in the past, but we take any accusation of this nature very seriously. I spoke to management, and they do not recall hearing about this before reading about it here in your review. However, we believe in complete transparency, so if you still believe that this is what happened, and that one of our employees is responsible, we ask that you please contact us immediately so that we can get some additional details from you and together we can determine how best to proceed. We appreciate you taking the time to provide your feedback and allowing us the opportunity to discuss this with you further. Have a great day.

Mar 02, 2022 -

Paul.black0313 responded

I would never make an accusation like this unless I was certain when it happened. It is not about the money I should have taken it out of the truck. This review was so you can make sure it doesn’t happen to any one else.

February 18, 2022

After service my vehicle was parked in a mud puddle in the back of the dealership. I had to wash it when I got home. I complained to the service rep and he would not help. There is also grease on my si More

by TKIACOBONI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rogers
Report | Print
Feb 18, 2022 -

Scranton GMC of Vernon responded

We are so sorry that your vehicle was returned to you in a less than satisfactory condition. The weather has definitely created some challenges, but we should have been more conscientious and made sure your vehicle was not adversely affected. We are also particularly concerned that you were not helped when you brought this to the attention of your service rep. I have passed along your feedback to management so that a closer eye can be kept on things like this and we can make sure issues like these don't continue to happen. We really appreciate you taking the time to provide your feedback, and would also like to invite you to come back for a complimentary car wash whenever it is convenient for you. Thank you again, and have a great day.

Feb 19, 2022 -

TKIACOBONI responded

Can I really get a complimentary "car" wash when the vehicle you serviced was a 16' box van? But if the offer is still on, I will take you up on it. My box van didn't have to go to the back of the lot in the mud puddle when more than 1/2 of your lot is empty because you only have used cars & trucks to sell.

February 17, 2022

Always trustful, straightforward and very, very ope and honest. I appreciate these traits and it's why I keep going back. More

by JROSA7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rogers
Report | Print
February 17, 2022

I have been dealing with Scranton for service since I purchased my 2016 Sierra there in November 2016. I have always found their service to be of the highest quality. More

by RHAGAN44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Borovicka
Report | Print
February 16, 2022

Everything went well took me right in. Very short wait for car. People were friendly. I thoughts 7the price of battery was high.6 More

by JOHNSONMB30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Borovicka
Report | Print
February 15, 2022

Prompt excellent service! Jeff is awesome! So much easier going to this dealership then others I’ve been to More

by Johnmorway78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Borovicka
Report | Print
February 15, 2022

Jeff was very polite and explained everything very well. The vehicle is running well too! They are not cheap but the car seems to be fixed correctly. More

by EKEEGAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Borovicka
Report | Print
1
...
95
96
97
...
205