In short our expertise at SeaCoast Chevrolet a DiFeo family owned dealership was horrible. General Sales Manager Drew Anzalone was firm in being discourteous, unyielding, rude and unapologetic toward us regarding our issues; going as far as to tell us “we just want to be done” and that “it would have been better to sell the car to someone else.” All the while accusing us of not being able to be happy, he never once thought to ask us what would make us happy. The rest of the staff there have been nothing but curious and some even seem to share our issue with Mr. Anzalone. As of this review and several e-mails to management we are still waiting for someone to ask us how we can feel happy.
A couple of months ago my girlfriend and I went about looking to replace my 2010 Camaro with a newer version that was convertible. We did our research and looked at several different Certified Pre-Owned Camaros in the area and ultimately made our final choice at SeaCoast Chevrolet. The car had some minor body issues with childish pin stripping and amateur applied alterations. They agreed to remove them and we were issued a “we owe” slip for the missing key and key fob. Two days after picking up our CPO Camaro we took a road trip to Daytona Beach, FL. We noticed things like the floor mats were missing, a small interior door trim piece was missing and the body was all scuffed up everywhere the pins tipping was. We notified the dealer and they agreed to replace the missing floor mats and resolve the other issues. We waited approximately two weeks for the keys to show up and another week or so for the mats to show up; at that time we went to the dealer in order to pick it all up and show the scratches. We were handed two actual keys without fob and floor mats from an Amazon box. We were told that they were only required to give us two keys and one fob and that was final. We complained to GM and have gone back and forth with issues. The “we owe” paperwork that would clear up the key fob issue has gone missing; which is in line with the CPO worksheet not being completely filled out, although they have an RO that shows some of the issues repaired other issues still remain. There are many more conversations and emails and problems but in the interest of keeping this short; I’ll say that beware of CPO vehicles they are not all the same and some dealers seem to spend more time on them in our experience than this one.
On a side note I've been a Chevrolet and General Motors customer for most of my driving life. I've owned several Camaros, a Cobalt, Caddilacs, a Saturn and more. I've personally flown the GM banner and supported the brand in good times and bad. This experience has obviously impacted my allegiance to the brand. While the dealership may not be GM they are an arm of the company and represent it to the people. While Drew several times told us he would rather not have sold us this car -or taken ours in trade even though it is currently for sale at the dealership- he did; and all we want is to be happy with our CPO Chevrolet.