Seacoast Volkswagen

I would never purchase another Volkswagen after my experience with both Volkswagen and Seacoast Volkswagen in Greenland, New Hampshire. I purchased a 2022 VW Jetta GLI from Seacoast VW and initiall experience with both Volkswagen and Seacoast Volkswagen in Greenland, New Hampshire. I purchased a 2022 VW Jetta GLI from Seacoast VW and initially loved the car. Because I have a long commute and the car has low-profile tires, I also purchased a wheel warranty and an extended maintenance plan through the dealership. Unfortunately, those warranties were not worth the hassle. Almost every time I brought my vehicle in for service, I had to argue with staff to prove that I had the maintenance plan or that the service should be covered. At times, I was told I did not have a warranty at all, or that the repair was not covered. It regularly took conversations with multiple employees before someone finally confirmed the coverage I knew I had purchased. The final issue was much worse. At around 100,000 miles, the engine began misfiring. I had every oil change and scheduled maintenance performed on time—often early. When I contacted Seacoast VW, they would not provide a loaner vehicle and told me not to worry because the check-engine light was solid rather than flashing. Since I rely on my vehicle for a long commute to work, that was extremely concerning. When I called again, I was told I would need to wait about two weeks for an appointment, despite having purchased the vehicle there and clearly reporting an engine issue. I took it to a trusted local mechanic first. They replaced spark plugs and a coil for the misfiring cylinder, but the problem returned immediately. The mechanic advised me to take it to Volkswagen because something more serious was wrong. I then contacted Volkswagen in Rochester, NH, and they were able to get me in sooner. They delivered the news that my engine was essentially toast: the cylinders were bored out, the engine could seize at any point, and it needed to be replaced. I was quoted approximately $13,000 for a new engine or $8,000 for a used engine. However, the engine could not even be replaced because a replacement engine—new or used—could not be located. New engines were on backorder, and used engines were not available. I was left with a car that could become unusable at any time, with no realistic repair solution. To make matters worse, Seacoast VW had previously charged me for an EVAP pump repair that should have been covered under warranty. Volkswagen corporate eventually reimbursed me for that repair, but I received no meaningful support regarding the engine. A 2022 vehicle that was purchased new should not be facing an engine replacement at around 100,000 miles, especially with consistent maintenance. I would never buy a Volkswagen again after this experience. More importantly, I would absolutely never return to Seacoast Volkswagen in Greenland, NH. Their service department and customer service were absolutely horrible. More

I pick up 2022 id4 pro at sea coast vw last night and Alan was very good explaining everything to me and took his time show me all the features in the car. I recommend all my family and friends to see s Alan was very good explaining everything to me and took his time show me all the features in the car. I recommend all my family and friends to see seacoast or a id4 and ask for Alan. he is a amazing ev specialist And sales. Joel gm is a very nice guy. They both kept me updated on my car arrive. More

I was referred to Seacoast VW by a friend, specifically to see EC in sales. He was extremely knowledgeable and excellent to deal with. I can't say enough nice things about him. After I reached an agreem to see EC in sales. He was extremely knowledgeable and excellent to deal with. I can't say enough nice things about him. After I reached an agreement on a 2021 Tiguan, I had the pleasure of dealing with Mike Infurna in finance. He was also knowledgeable, intelligent and easy to work with. Now that I've had a couple of days to let the dust settle, I am very happy with my purchase and experience at Seacoast VW. More

Terrific non-'salesy' experience. Transaction was no-stress and everyone was extremely friendly and helpful. I can't recommend enough. no-stress and everyone was extremely friendly and helpful. I can't recommend enough. More

I appreciate the knowledgeable, professional and direct communications I had with Joel, Alan and Michael and feel confident the car I purchased is not only gorgeous and fun but also reasonably priced and s communications I had with Joel, Alan and Michael and feel confident the car I purchased is not only gorgeous and fun but also reasonably priced and safe! More

Phenomenal service. Alberto went above and beyond to help me. Today was my first time here. I’ve had bad experiences with Subaru dealerships and last may I had enough and bought a used Tiguan. My one regret me. Today was my first time here. I’ve had bad experiences with Subaru dealerships and last may I had enough and bought a used Tiguan. My one regret is I didn’t purchase it here. More

Couldnt be more pleased. Great people to work with. I have know the gm for decades and as always the professionalism honesty and ease of transaction second to none. Five stars and more. Great people have know the gm for decades and as always the professionalism honesty and ease of transaction second to none. Five stars and more. Great people More

Just want to give a massive shoutout to this dealership. While I am away on deployment to Iraq, they not only helped my wife find the car she wanted but also made her feel extremely comfortable. Taking care While I am away on deployment to Iraq, they not only helped my wife find the car she wanted but also made her feel extremely comfortable. Taking care of 2 kids and trying to shop for a vehicle is not the easiest of things, but this dealership made it effortless. 10/10 would recommend this dealership to anyone looking for a new vehicle. More

I recently purchased a Volkswagen GTI from this dealership and it was the smoothest car buying experience I've ever had. My sales consultant (Alan Bronchuk) was genuine, thorough, accommodating, kn dealership and it was the smoothest car buying experience I've ever had. My sales consultant (Alan Bronchuk) was genuine, thorough, accommodating, knowledgeable about the vehicle, & I really appreciated that. I highly recommend this dealership, and Alan, for anyone looking for a stress-free car buying experience from a knowledgeable salesperson. Thank you Seacoast! 👍🏽 Lou M More

I talked with the sales manager over the phone. He was reasonable, clear and very informative. He explained what he offered in trade and everything needed for the transaction. I ended up not buying there reasonable, clear and very informative. He explained what he offered in trade and everything needed for the transaction. I ended up not buying there as I chose a different vehicle but he earned my respect. More