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193 Reviews of Sears Imported Autos - Service Center
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August 30, 2020
An exceptional experience as usual. The dealership is immaculate and the process made me feel very safe. Bill and Ron were extremely helpful and courteous. My car was ready before the time promised. immaculate and the process made me feel very safe. Bill and Ron were extremely helpful and courteous. My car was ready before the time promised. More
by Cindy.robin
Employees Worked With
Bill Blume, Ron Johnson
August 23, 2020
Bill Bloom and Mike Raider. and the rest of the team treat me like I’m family and I have but carries many places yet this place is great treat me like I’m family and I have but carries many places yet this place is great More
by Bill. Toles
Employees Worked With
Other Employees :
Bill Blume, Joshua Mills, Jeff Ortman, Jamison Reiners, Ron Johnson, Scott Olson
August 21, 2020
Bill Blume at the point once again. I spent a smooth $9k to get the best value this time. Great pro in front in the Sear MB brand. Bravo. to get the best value this time. Great pro in front in the Sear MB brand. Bravo. More
by fitzm
Employees Worked With
TJ and Johnny first impression strong forever, Bill Blume
August 20, 2020
Bill provided exceptional customer service. My visit was prompt. All contacts that day were very professional and extremely friendly and helpful. Thanks Sears Imports! Serious Class! prompt. All contacts that day were very professional and extremely friendly and helpful. Thanks Sears Imports! Serious Class! More
by jflynn4expressions
Employees Worked With
Bill Blume
August 19, 2020
Bill always does a great job keeping me informed and explaining the service needed. When the work is done, it is consistently done right the first time. explaining the service needed. When the work is done, it is consistently done right the first time. More
by rdfoggia
Employees Worked With
Bill Blume
August 19, 2020
did a terrific job as usual. took the car in dropped it off, took loaner the car was done within the time agreed they called me, I picked it up. Easy. off, took loaner the car was done within the time agreed they called me, I picked it up. Easy. More
by fabian
Employees Worked With
Bill Blume, Jeff Ortman, Ron Johnson
February 05, 2019
Fantastic The buying experience was Fantastic. The Sales Professional was professional, patience, upfront, accommodating, and knowledgeable. The Business Manag The buying experience was Fantastic. The Sales Professional was professional, patience, upfront, accommodating, and knowledgeable. The Business Manager answer all of my question. Thank you Both... More
by tlmiles209
August 16, 2018
The Service Department hasn’t gone downhill. We have purchased five vehicles in the past six years from Mercedes. My most recent visit to the service department was a huge disappointment. I made We have purchased five vehicles in the past six years from Mercedes. My most recent visit to the service department was a huge disappointment. I made my appt online and they didn’t read my notes to see I needed a vehicle for the day. When I arrived I was informed there were no vehicles available. My vehicle is two years old and still under warranty. I told the service advisor there was a vibration while driving. They did the alignment and there was still a vibration noted by the tech. They said I needed my tires rotated and balanced. I did that and there is still a vibration. I called the service department back to let them know there was still a vibration and I was told I need to pay another $150 to have them look at it. Really? My vehicle is still under warranty. I am extremely disappointed in their service department. I paid them to fix my vehicle and I left with the same problem and they aren’t willing to look at it without charging me again. I do not recommend having your vehicle serviced through Sears Mercedes. More
by Ladylovebucks
Employees Worked With
Scott Olson
July 05, 2018
Service Repair and Customer Service The Service Department SUCKS! They schedule and don't infor you of the diagnosis fee! I'm so dissatisfied with Mercedes parts and service department , The Service Department SUCKS! They schedule and don't infor you of the diagnosis fee! I'm so dissatisfied with Mercedes parts and service department , that I will never purchase another or recommend any to purchase one. More
by Rho
Employees Worked With
Joshua Mills, Ron Johnson
March 29, 2018
Overcharge $$$ on everything in service department. After the Service Director Josh Mills called me over a bad review I wrote on Google about Sears saying no to a free multi point inspection with a basi After the Service Director Josh Mills called me over a bad review I wrote on Google about Sears saying no to a free multi point inspection with a basic oil change. Josh said come back to us we will look your car over for free. I said that's great I'll bring it in but I told him I had the oil change done at Feldmann Imports and they found some repairs/service needed but I'll give you Sears imports a chance to get my business back. He didn't seem to like the fact I mentioned I was at Feldmann but I made an appointment for 12/21/17 that Josh set up since he called me! When I arrived at my appointment for just a multi point inspection nobody new what I was there for and the Service Advisor said I have to go talk to my boss see what's this about. We charge money to diagnose problems! He came back and said ok we are going to look your car over. Here is how the two Mercedes Dealerships compare! (I have written estimates from both dealers if anyone needs proof) Transmission flush $533.30 vs $467.05 at feldmann. Transfer Case Reseal $1,171.74 vs $950.99 at Feldmann. Oil leak at centrifuge cover right cam $332.40 vs $208.00 at Feldmann. Brake fluid flush $169.00 vs $149.00 at Feldmann. 4 Pirelli tires with install $1,034 vs $950.00 at Feldmann. Alignment $169.00 vs $149.00 at Feldmann. I saved $535.40 going to Feldmann mercedes! These issues have all been fixed on my Mercedes at Feldmann Imports. I just feel others should know that Sears Imports rips their clients off. Also Feldmann gave me a 2018 GLE loaner over Christmas which was awesome! Sears doesn't even give GLE loaners! FYI I bought my Mercedes CPO from Sears Imports 4 years ago because I live in the area and thought all Mercedes dealers were similar or the same! More
by Mercedes enthusiast
Employees Worked With
Joshua Mills, Jeff Ortman, Ron Johnson
