Sears Imported Autos - Service Center

I (Vijay) wanted to take a moment to write to Thank Adam in Service department who demonstrated his willingness to do things the "right way", and in a manner that keeps the consideration of the customer in in Service department who demonstrated his willingness to do things the "right way", and in a manner that keeps the consideration of the customer in mind. Specifically, I took my 2014 Mercedes S550 with a mysterious noise in the cabin. Adam is extremely knowledgeable, professional, informative and able to identify the issue with ground wire which is transmitting the noise to the bodywork and then audible in the quiet cabin. He fixed it and took me for a test drive and found no noise any more which made me very happy. Thanks Adam for your patience to listen to me and taking great care of me and my car. Great job. More

Steve was always there to know if I needed anything, he maintained good costumer service through my visit. maintained good costumer service through my visit. More

I appreciated the attentive and informed sales staff. My options were clearly explained. Negotiations around trade in value were fair. Sue Brink was responsive, friendly and fun to work with, and the env My options were clearly explained. Negotiations around trade in value were fair. Sue Brink was responsive, friendly and fun to work with, and the environment was comfortable. I’m loving my new car ❤️ More

It's always a pleasure working with Sears Imported Autos! I have such peace of mind bringing my Sprinter here for service because all the techs are certified and the work is always done right the first time. I have such peace of mind bringing my Sprinter here for service because all the techs are certified and the work is always done right the first time. They warranty their repairs and the prices are reasonable. I worked with Preston and he is an incredible advisor. Very knowledgeable, personable, and explained everything to me in detail. I love that he sent me a video inspection so I could see what was going on with the van, and he did not pressure me to do any unnecessary repairs. Overall, it's a great dealership and you will LOVE doing business with them on the sales or service side. More

The worst dealer and service department ever Went to the dealer to get service done on my vehicle for new tires and service A. Took a loaner car and when I returned the loaner car the dealer didn’t say anyt dealer to get service done on my vehicle for new tires and service A. Took a loaner car and when I returned the loaner car the dealer didn’t say anything at the time of the vehicle return for charging me for gas on the loaner vehicle. Then 2 weeks later I get a statement from my credit card that the dealer charged my card for gas on the loaner car. Which they didn’t ask me to pay for it when I was there with the service I was getting done. You shouldn’t trust them with your credit card and financial because they save your information and will use it when they want to. The card that they charged for gas was a card I used there when I was paying for the down payments of the vehicle in 2019. I just wanted you guys to be aware and the service people have no respect and no customers service. And when I talk to the GM about that he acted stupid as if he doesn’t know what his employees are doing. Just wanted to advise don’t purchase a vehicle from them and don’t let them run your credit for financing they are a scam dealer. FYI I will keep posting for my friends and family to beware not to purchase or do services at this dealership More

Bill has a vast knowledge of all things Mercedes-Benz. He's extremely professional, communicates frequently throughout the process, and is an invaluable resource to the dealership. Looking forward to w He's extremely professional, communicates frequently throughout the process, and is an invaluable resource to the dealership. Looking forward to working with Bill on future visits to the Service Department. More

Jamison was fantastic (relentless) in working with the 3rd party warranty provider to maximize coverage. Service then did an outstanding job. Our 12 year old Mercedes runs like new!! 3rd party warranty provider to maximize coverage. Service then did an outstanding job. Our 12 year old Mercedes runs like new!! More

Always a positive experience! ! I know I will be well taken care of and my car will run great! ! I know I will be well taken care of and my car will run great! More

They Stand behind their workwhen there is a problem. They Stand behind their workwhen there is a problem. Communicate clearly, respectfully, and courteously. we appreciate you Bill. They Stand behind their workwhen there is a problem. Communicate clearly, respectfully, and courteously. we appreciate you Bill. More

Outstanding customer service and knowledgeable staff. We felt secure knowing our car was repaired exactly as needed. Highly recommended! felt secure knowing our car was repaired exactly as needed. Highly recommended! More