Seattle Jeep

WARNING: Dishonest Practices and Financial Misrepresentation at Seattle Jeep I recently completed a trade-in transaction at Seattle Jeep and must caution all potential customers about the utt Misrepresentation at Seattle Jeep I recently completed a trade-in transaction at Seattle Jeep and must caution all potential customers about the utterly dishonest practices employed by their team, specifically salesman August. The deceit began with gross financial misrepresentation. They intentionally lied about the true market value of my SUV trade-in, offering a valuation far below its actual worth. Simultaneously, they lied about the condition and fair market value of the pickup truck I purchased, making the entire deal a loss for me through deliberate deception. The dishonesty continued immediately after the sale regarding post-deal follow-up. I was explicitly lied to about the timeline for the payback from my trade, and their administrative team has since ignored my inquiries and dodged calls to resolve the matter. This demonstrates a complete lack of integrity once the paperwork is signed. The staff involved, including August and the representative in the finance department, exhibited deeply unprofessional and evasive behavior. They should not be trusted. Avoid this dealership if you value honesty and fairness in your vehicle purchase. More

you had the car since July and ghosted us by not answering your phone, emails, and we had to send staff to you in person. Comically bad - all departments failed to help in any way at all - that incl answering your phone, emails, and we had to send staff to you in person. Comically bad - all departments failed to help in any way at all - that includes the General Manager of the dealship, it takes a lot to shock me when it comes to bad service. Dozens of calls and dozens of emails sent. I truely don't know if yawl are ok up there - did Jeep go out of business and I missed the headlines? Literally months of unanswered communications where we had no idea what was happening. Apparently the car came back to us DURING the federal shutdown but it was... not charged - (its a hybrid electric car). I'll talk about this for - literally years, thanks for memories. So bad. Also I am not Ron. Who is Ron? Top notch, also its a 2023 - why did the head gasket break in the first place? More

My service manager & mechanic assisted in rapidly diagnosing the issue. They found the replacement part fairly quick and had it installed. James kept me apprised of the situation and quickly had my diagnosing the issue. They found the replacement part fairly quick and had it installed. James kept me apprised of the situation and quickly had my vehicle returned to me. As always, five gold stars with this service manager James. I will definitely recommend to others to have your vehicles repaired here. More

James was great at communicating the status of the car and making sure it was completed in time and making sure it was completed in time More

Got a used Jeep this is our first visit. Service was great. Planned for an oil change, Recommended we do the 30 k service, oil, front & rear differential, transfer case fluids. With multi p Service was great. Planned for an oil change, Recommended we do the 30 k service, oil, front & rear differential, transfer case fluids. With multi point inspection, including tires, was very quick in spite of change. Will gladly return More

Great service from James in the service department. He always explains everything and never pushes. He’s a consultant for the device department. I never want to take my vehicle anywhere else. He always explains everything and never pushes. He’s a consultant for the device department. I never want to take my vehicle anywhere else. More

My experience has been nothing but exceptional because of one individual, service representative James Gill. If more dealerships, or just companies in general had someone one of his demeanor, then dealership one individual, service representative James Gill. If more dealerships, or just companies in general had someone one of his demeanor, then dealerships and company customer service departments would have a much much better reputation overall. James is the epitome of kindness and sincerity. More

Sage was a pleasure to work with. Punctual, speedy and very helpful. I'll be back. Punctual, speedy and very helpful. I'll be back. More

Great feedback and timely service. The online appointment service was not to my liking. I prefer to speak to a person when scheduling The online appointment service was not to my liking. I prefer to speak to a person when scheduling More

Excellent service, prompt appointment, and clear communication throughout, attentive care, and genuinely friendly, professional staff. communication throughout, attentive care, and genuinely friendly, professional staff. More