James G.

I have a 2017 Chrysler Pacifica and over the years it has had issues with the Uconnect radio system among other issues. I asked the service team at Seattle Jeep to fix whatever needed to be fixed. Initiall had issues with the Uconnect radio system among other issues. I asked the service team at Seattle Jeep to fix whatever needed to be fixed. Initially, the fix did not go as anyone hoped - it got worse. But James and the service team stuck with it and in the end, fixed the problem(s). I am giving 5 stars because in my view the measure of the service team's integrity is not what happens when everything goes to plan, but rather how they handle it when things get sideways. In my situation, I am appreciative of how it was handled when the initial efforts did not work out. More

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Very experienced team provided great service Thanks for getting me back to work on time! getting me back to work on time! More

by AMYWALEN0 Verified Customer Verified Customer

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Wonderful people to work with and very professional to keep this 2016 van running. Supplied OEM parts and they were happy to install. Have a history with this dealer for more than two decades so a little keep this 2016 van running. Supplied OEM parts and they were happy to install. Have a history with this dealer for more than two decades so a little biased. More

by Wally Verified Customer Verified Customer

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Trusted, efficient, no surprises thoroughly my 10 years + experience with Seattle Jeep and specifically my service manager James Gill. Excellent customer service and communication. Had a major complicated en experience with Seattle Jeep and specifically my service manager James Gill. Excellent customer service and communication. Had a major complicated engineer issue a few years back and his communication and direction throughout was excellent. Would’ve given dealership a 5 but a little bitter as a long time customer and they did not honor a 10% coupon after I checked out. I forgot I had it. I think many places would be proactive to ask about it. Was a $150 savings and just a hard no-sorry, when I mentioned it. Take care of the customer. Especially your loyal ones. More

by snmacca Verified Customer Verified Customer

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James Gill did a terrific job. It was my first time at the dealership and he made it great. Good communication, good timing, great guy. I’m thankful to have met him… It was my first time at the dealership and he made it great. Good communication, good timing, great guy. I’m thankful to have met him… More

by BOE Verified Customer Verified Customer

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Excellent service. Received progress reports on my repair work throughout the day keeping me informed. Job well done. Received progress reports on my repair work throughout the day keeping me informed. Job well done. More

by DAKLINSKI Verified Customer Verified Customer

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Still in the shop, can’t wait for this experience to be over! Maybe you’ll get it the third time over! Maybe you’ll get it the third time More

by JENNIFERMAPES Verified Customer Verified Customer

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I was able to get my Ram in right away and got it back the next day. It does have a recall without a remedy, so I will have to come back. That's no fault of the dealership. the next day. It does have a recall without a remedy, so I will have to come back. That's no fault of the dealership. More

by Richard.Moffett Verified Customer Verified Customer

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"I recently had the pleasure of working with James at Seattle Jeep Service, and I couldn't be more satisfied. From the moment I walked in, his expertise and friendly demeanor made all the difference. He Seattle Jeep Service, and I couldn't be more satisfied. From the moment I walked in, his expertise and friendly demeanor made all the difference. He took the time to thoroughly explain the services my Jeep needed and answered all my questions with patience. The quality of service was exceptional, and I felt confident that my vehicle was in good hands. James ensured everything was done on time and within budget. If you're looking for a reliable service adviser who truly cares about his customers, I highly recommend reaching out to James at Seattle Jeep Service More

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Great communication and install of a new lift for my Gladiator. Service tech went over the changes with me and kept my old parts for me as well. Great updates from James the service coordinator for my Gladiator. Service tech went over the changes with me and kept my old parts for me as well. Great updates from James the service coordinator for my work. More

by THEWHITTS69 Verified Customer Verified Customer

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