James G.

Trusted, efficient, no surprises thoroughly my 10 years + experience with Seattle Jeep and specifically my service manager James Gill. Excellent customer service and communication. Had a major complicated en experience with Seattle Jeep and specifically my service manager James Gill. Excellent customer service and communication. Had a major complicated engineer issue a few years back and his communication and direction throughout was excellent. Would’ve given dealership a 5 but a little bitter as a long time customer and they did not honor a 10% coupon after I checked out. I forgot I had it. I think many places would be proactive to ask about it. Was a $150 savings and just a hard no-sorry, when I mentioned it. Take care of the customer. Especially your loyal ones. More

by snmacca Verified Customer Verified Customer

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James Gill did a terrific job. It was my first time at the dealership and he made it great. Good communication, good timing, great guy. I’m thankful to have met him… It was my first time at the dealership and he made it great. Good communication, good timing, great guy. I’m thankful to have met him… More

by BOE Verified Customer Verified Customer

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Excellent service. Received progress reports on my repair work throughout the day keeping me informed. Job well done. Received progress reports on my repair work throughout the day keeping me informed. Job well done. More

by DAKLINSKI Verified Customer Verified Customer

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Still in the shop, can’t wait for this experience to be over! Maybe you’ll get it the third time over! Maybe you’ll get it the third time More

by JENNIFERMAPES Verified Customer Verified Customer

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I was able to get my Ram in right away and got it back the next day. It does have a recall without a remedy, so I will have to come back. That's no fault of the dealership. the next day. It does have a recall without a remedy, so I will have to come back. That's no fault of the dealership. More

by Richard.Moffett Verified Customer Verified Customer

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"I recently had the pleasure of working with James at Seattle Jeep Service, and I couldn't be more satisfied. From the moment I walked in, his expertise and friendly demeanor made all the difference. He Seattle Jeep Service, and I couldn't be more satisfied. From the moment I walked in, his expertise and friendly demeanor made all the difference. He took the time to thoroughly explain the services my Jeep needed and answered all my questions with patience. The quality of service was exceptional, and I felt confident that my vehicle was in good hands. James ensured everything was done on time and within budget. If you're looking for a reliable service adviser who truly cares about his customers, I highly recommend reaching out to James at Seattle Jeep Service More

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Great communication and install of a new lift for my Gladiator. Service tech went over the changes with me and kept my old parts for me as well. Great updates from James the service coordinator for my Gladiator. Service tech went over the changes with me and kept my old parts for me as well. Great updates from James the service coordinator for my work. More

by THEWHITTS69 Verified Customer Verified Customer

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I like the work they do. All my trust is in James Gil. He’s been my service advisor for a number of years now and I feel he has my best interest at heart. He’s very personabl All my trust is in James Gil. He’s been my service advisor for a number of years now and I feel he has my best interest at heart. He’s very personable and good natured and is happy to explain the pros and cons of any service I need. More

by Dodgedude67 Verified Customer Verified Customer

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Diagnostic was incorrect. Not the drive train it was the power train!!! Wasted hours of my time and two unnecessary trip to the dealer. Credit card security is questionable Not the drive train it was the power train!!! Wasted hours of my time and two unnecessary trip to the dealer. Credit card security is questionable?? Service staff was friendly but two days to do 4.6 hour repair seems like poor management. More

by FAY0 Verified Customer Verified Customer

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I got the recall I needed and was well taken care of. Thanks to the staff for their prompt work. Thanks to the staff for their prompt work. More

by J_B_Rock Verified Customer Verified Customer

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