Seattle Jeep

I bought a certified pre-owned 2010 Jeep Patriot through Rob Christman. I live in Juneau, Alaska and the sales transaction was conducted over the phone and by email. Previously I purchased two used trucks Rob Christman. I live in Juneau, Alaska and the sales transaction was conducted over the phone and by email. Previously I purchased two used trucks from dealers in the Seattle area but in both instances, I traveled to Seattle to make the purchase. I felt comfortable making the Jeep Patriot purchase by phone and email given the stellar reputation of Town and Country Chrysler Jeep Dodge and the fact that the vehicle I was purchasing was certified. I wasn't disappointed! Rob was great to work with and responsive. He was helpful in getting the vehicle ready for shipment to Alaska and transferring it to the barge line. We received the vehicle last week and it was as advertised; we love it! The only reason I gave lower overall rating was that the dealership was slow in processing the paperwork (about 3 work days) that had to be Fed Ex'd to Alaska for me to sign. From past experience, this should have take a couple of hours had I been present. I also requested that the title be sent expeditiously but got no response on this request. That said, I would still rate the my overall experience as good. I would recommend this dealership and Rob in particular. I will definitely share my positive experience with my Juneau friends! More

For a variety of reasons, my purchase took a number of weeks and from the first day I walked in the dealership till the day the purchase was completed, Chris was very friendly and helpful while not being weeks and from the first day I walked in the dealership till the day the purchase was completed, Chris was very friendly and helpful while not being pushy at all. He worked with me to find the vehicle I wanted and did not try to pressure me into buying something on the lot just to move it. Once I got to the finance room, the person I dealt with was the least pushiest finance person I've ever deal with, which contributed to the positive experience. Overall, it was one of the most pleasant car-buying experiences I have had. More

John was amazing. Friendly, professional, and thoughtful. He did not do a high pressure schtick, and that was much appreciated. He was also very knowledgable about the product and eager to pati thoughtful. He did not do a high pressure schtick, and that was much appreciated. He was also very knowledgable about the product and eager to patiently explain it. He was the best. The rest of the crew we did not really interact with. More

after a horrible experience at Lithya of renton I stoped at this dealer to buy my car. chris was the right person to meet with, nice and friendly, very helpfull.I will buy from him again because his custome at this dealer to buy my car. chris was the right person to meet with, nice and friendly, very helpfull.I will buy from him again because his customer service . More

John was extremely knowledgeaqble about the vehicle(a new jeep) and made sure to explain to us in detail the variables to look at when choosing the one with the options we wanted(and didn't want). We apprec jeep) and made sure to explain to us in detail the variables to look at when choosing the one with the options we wanted(and didn't want). We appreciated his help very much. More

Meeting with Chris was a suprise due to the fact that I was supposed to meet with Jay. It turned out to be the best thing. Chris was just what I needed that night. I didn't want someone in my face and exci was supposed to meet with Jay. It turned out to be the best thing. Chris was just what I needed that night. I didn't want someone in my face and excited. He was calm cool and attentive. He didn't pressure me, he was just completely normal and I really appriciated it. I would buy from him again... More

My wife and I have driven Jeeps for the past 20 years and it was time to look for a replacement for our 1996 Grand Cherokee, We dreaded the idear of going to a dealer because of the high preasure sales we h it was time to look for a replacement for our 1996 Grand Cherokee, We dreaded the idear of going to a dealer because of the high preasure sales we have experianced in the past. (not jeep) When we went to Town & country Jeep we were approched by Deny Lie a new salesman who has a wonderful personality and was quite informative. My wife and I were overwelmed by all the choices and were having a hard time deciding which model we wanted to purchase, so Deny handed us over to John Martin, a more experianced salesman. WOW what a breath of fresh air. John is the most laid back salesman we have ever met. He is incredibly Knowligible about the cars and answered all our questions. My wife and I were still undecided so John offered to give us a vehicle to take home for the day and return the next day. WOW!! We declined. But came back the next day to test drive the Grand Cherokee and fell in love with it. John walked us through the entire process and gave us a good deal on the vehicle. All in All it was a GREAT experiance. We would recommend this dealer to anyone looking for a great car and a great experiance. Ask for John Martin. More

I have bought 2 cars from Town and Country Chrysler Dodge Jeep in the past year and both time I have found them to be fair and pleasant to work with Jeep in the past year and both time I have found them to be fair and pleasant to work with More

The process was pretty easy for the most part and I had a easy time finding the car that fit me the best. My credit and pricing was the biggest problem but everything else was smooth. easy time finding the car that fit me the best. My credit and pricing was the biggest problem but everything else was smooth. More

I purchased a Patriot from this Town and Country in 2009 and had a great experience. I have had all maintenance done by Town and Country since then, and have been more than happy. When I decided I was inte and had a great experience. I have had all maintenance done by Town and Country since then, and have been more than happy. When I decided I was interested in trading in my Patriot there was no question in my mind where to go. I first met with Richard Mosher. Richard gathered my initial information so far as what I was interested in. He was kind and did not pressure me, and was easy to work with. He followed up with me later in the day letting me know he felt he could get me into the car I wanted for the price I proposed. He then transitioned me over to work with Rob Christman in Sales. Rob worked with the information that I had given Richard and he got me into the exact car that I wanted without negotiation from my initial offer-which was awesome! Not only did he listen to what I wanted but he went the extra mile to find the car I wanted in the color i wanted which meant having to located it and have it send from another dealer. He loaned me a brand new car to drive while i waited a few days for my new car to arrive. When my car arrived he called and I literally spent an hour in the dealership. Rob had me take the new car for a test drive to make sure it was just right and then he took extra time with me to set my iphone up with the blue tooth in the car as well as showing me how to work all the special features included. I then met with finance and they had the exact financing I had requested all ready to sign. I was impressed and amazed that they had included the longer term warrantee and maintenance specials that I had on my previous jeep, as well as the blue tooth in the new car within the price I requested- as extras! My sales man Rob was low key, he respected my requests and financial offer without negotiating. He listened to what I wanted-and he made it happen. I never felt stressed working with him, it was an easy, and a fun experience. I will enthusiastically send my friends, colleagues, and family to Rob when they are ready to buy a new car. I have been working with Town and Country for purchasing and maintenance for three years now and just as with all previous interactions I literally could not have had a better experience in buying this new car. I will call Rob without hesitation when I am ready for a new car, and although already a loyal customer the awesome job that Rob did with this purchase has solidified my commitment to being a lifelong customer at Town and Country. More