Chrysler Dodge Jeep Ram of Seattle - Service Center

Urgent fix needed I had what seemed to be an electrical issue where the doors would unlock automatically and the windows would roll down on their own after I had turned I had what seemed to be an electrical issue where the doors would unlock automatically and the windows would roll down on their own after I had turned the car off. It being winter and very rainy this was a pretty urgent matter. I tired to book an appointment online but they were booked out over a week so I just took it in. Noah was able to fit me in, and it was something they had never seen before. They figured it out, and unfortunately it kept taking longer than originally anticipated, mostly due to the part not showing up on time, but Noah kept me informed every time there was a delay. I really liked the ability to text with my service advisor! More

Friendly, but lied about work done Pros: Easy to schedule an appointment, friendly service reps, Cons: The service rep wasn’t fully trained up on perks with our new JLR. I had to p Pros: Easy to schedule an appointment, friendly service reps, Cons: The service rep wasn’t fully trained up on perks with our new JLR. I had to press the issue about getting a loaner car as part of the service. They use enterprise. Fine. But you end up having to get a ride back to enterprise to complete paperwork to receive the loaner. Then when returning you are suppose to go back to enterprise, check out, then wait for a ride back to the dealership. Major PITA! If that is what you’re accustomed to than Seattle Jeep would be 5 stars. But I’m used to Mercedes service. That they are not. And it’s not like our JL was any cheaper ($59k incl tax). I’d suggest they provide a tiered service. As part of the service it was to included oil change and 5 tire rotation. I was explicit when making the appt, I was explicit when I dropped it off, when they called to let me know jeep was done, I confirmed with them again. When I picked it up again the 5 tire rotation was confirmed and I have the paper reporting 5 tire rotation. Yet they did not do it. I have indisputable proof the spare tire on the back still has the fresh striping on the tread. I have pics and paper work to confirm this. Given I confirmed this at multiple times with them, it clearly is intentional deceit. So if they lie about something so trivial how do I know they did any of the work? I won’t go back. More

Another Good Experience I had my scheduled appointment for parts and service and was treated great. From greeting to picking up my vehicle it was one of the best dealer expe I had my scheduled appointment for parts and service and was treated great. From greeting to picking up my vehicle it was one of the best dealer experiences. More

Service and cylinder heads fixed I was very pleased to have the cylinder heads replaced under warranty without having to argue for it like i have read about on the forums. I also had I was very pleased to have the cylinder heads replaced under warranty without having to argue for it like i have read about on the forums. I also had the oil changed, tires rotated, coolant flushed and differential oil changed. The one very disappointing thing was that approximately 6 hours after paying and leaving the dealership i was emailed a coupon that would have saved me about $75 on the other services i had performed, which is obviously useless to me after the fact. More

Friendly and helpful associates I had to bring my 2014 Sonata in for some service recently, Both times the customer service reps were extremely friendly and helpful. They thoroughly I had to bring my 2014 Sonata in for some service recently, Both times the customer service reps were extremely friendly and helpful. They thoroughly discussed the recommended maintenance needed on my car and were helpful in setting up the appointments based upon the priority service needs. More

Great Service Your service and employees are wonderful. Keep up the good work. I will continue to use your firm for my car service as long as I own my vehicle. Your service and employees are wonderful. Keep up the good work. I will continue to use your firm for my car service as long as I own my vehicle. More

Thank you! Your dealership always provides a very positive experience! Such a difference from years past!! You are always welcoming and on top of things. I ap Your dealership always provides a very positive experience! Such a difference from years past!! You are always welcoming and on top of things. I appreciate the fact that you go above and beyond and offer other services that may be needed without pushing or making a big deal out of things. Fitting them in to an existing appointment is always a bonus. Your service is always exceptional (as well as respectful) and I appreciate that and will definitely keep coming back. More

Coolant level was low The coolant level was found to be to be low from routine testing. The service department checked it out, identified an isolated leak in the heater hos The coolant level was found to be to be low from routine testing. The service department checked it out, identified an isolated leak in the heater hose, and addressed the problem before something more serious developed. More

Warranty work Justin was friendly, timely and courteous. Additionally the mechanic working on my vehicle was pleasant and motivated to solve the problem presented Justin was friendly, timely and courteous. Additionally the mechanic working on my vehicle was pleasant and motivated to solve the problem presented in a timely manner. More

Perfect Brian was very friendly, very competent and prompt with all the service. Car was ready faster than I expected. I Can highly recommend this place. Brian was very friendly, very competent and prompt with all the service. Car was ready faster than I expected. I Can highly recommend this place. More