Chrysler Dodge Jeep Ram of Seattle - Service Center

The Worst Jeep Service Experience of My Life After my experience today with a simple oil change, I am wondering if Chrysler/Jeep is planning on going out of business in the near future? Or if my After my experience today with a simple oil change, I am wondering if Chrysler/Jeep is planning on going out of business in the near future? Or if my experience is the new normal, Chrysler/Jeep WILL be going out of business due to lack of patronage. If I can't find a reliable Jeep dealer in the Seattle area, I will never buy another Jeep although I have loved my three Jeeps. My experience today is hard to believe because it even seems surreal to me, but after I waited two hours for the routine oil change that had been promised as being done in an hour, I checked with the manager to see if they had uncovered a problem that needed attention and was taking extra time. None of the workers in the service department seemed to know the status of my Jeep or even its current location!!! They had literally LOST my Jeep! They couldn't even find the usual paper work or routine computer record for repairs! I was extremely upset, to say the least; and while most service department employees totally ignored me while a couple of employees dithered about with no apparent plan of action, I walked their huge parking lot and finally found my Jeep, parked in the parking lot and unlocked with the key in the ignition and with the interior dome light left on for an indeterminate period of time! I was literally in a state of shock! I couldn't believe that this business from which I had bought my new Jeep and paid cash for it a year ago could be so remiss! I returned to the shop to report that I had found my lost Jeep and would be taking it to another shop since no one seemed to know if the oil change had actually been done! The paper work was found, but the usual check sheet on items routinely inspected along with an oil change had to be belatedly completed after the fact by the mechanic who had supposedly worked on my car. The shop foreman was very apologetic and conciliatory, and one other employee offered her condolences. But I now have no trust in that shop and will never visit that establishment again. Because I thought the sales department should know about this incompetency in the service department which will definitely affect new car sales, I went to the sales department to report my experience. The employee with whom I spoke was extremely hostile and informed me that I must speak more softly. I informed him that there is no law, regulating the volume or timbre of one's voice; and he responded by shouting at me. When I tried to return to the service department, he stood in front of the exit door, apparently attempting to block my departure and screaming at me. At one point I thought he was going to hit me. Wow! Talk about smooth sales technique! When he allowed me to return to the service department, I simply drove my car out of the parking lot and will never return. They did not charge me for the oil change, probably because they really didn't know if it had actually been accomplished! I plan to take the car to an independent mechanic for an oil change and an inspection. If I can find a competent Jeep dealership, I might consider buying another new Jeep; but at this point I think it might be best to investigate other dealers' products and service. If Chrysler/Jeep is planning to stay in business, monitoring of dealership efficiency and customer service needs serious attention if the new normal is the inexcusable treatment my Jeep and I received today! More

My experience Today was the 3rd time I have been to the Service dept. AutoNation of Seattle. Each time I have walked away completely satisfied and impressed with t Today was the 3rd time I have been to the Service dept. AutoNation of Seattle. Each time I have walked away completely satisfied and impressed with the people working there. They have been friendly and very respectful of my time. I was told in advance the amount of time each service would require and every time they got there job done faster than what I expected. They are prompt, courteous and knowledgeable......everything you want a service dept. to be. I would highly recommend them to anyone. More

I have been taking in my Jeep Liberty in for Servicing at Town and Country for several years. I have always been pleased with their service. While I was waiting for my car I wandered the lot and Jaye spote Town and Country for several years. I have always been pleased with their service. While I was waiting for my car I wandered the lot and Jaye spoted me and came out and asked if he could help me. He did...into a beautiful used Subaru. Jaye was great he took his time with me and was especially considerate over the details of purchasing my Jeep as part of the deal. Jaye also made sure that the car was detailed and had the best tires installed as I plan to move north to more snow. I feel like Jaye protected me as a single women making sure that I both understood the financing and that my new car would keep me safe and protected. I also purchased a service contract with the car as I trust Town and Country to keep this car running as smoothly as they have my Jeep. When I move I can just transfer the contract to a dealership. All in all I have had nothing but positive things to say about the staff and the service of Town and Country More

Worked with Brent on my jeep grand cherokee, it had some grinding noise in the rear. After looking into it they found out I needed a gear oil modifier for my differentials and with only 20 minutes left in t grinding noise in the rear. After looking into it they found out I needed a gear oil modifier for my differentials and with only 20 minutes left in there day they still took the time to add the modifier. They went above and beyond and didn't charge me as much as originally quoted. More

It was almost 3pm Friday 1/12/2013 and I'd been putting off fixing my rear right blinker. I called T&C while driving in Lynnwood n asked if I could swing by to get it taken care of without an appt. Brent s off fixing my rear right blinker. I called T&C while driving in Lynnwood n asked if I could swing by to get it taken care of without an appt. Brent said yes but didn't guarantee how quick or if it could be done. But I was confident it could cuz these guys are so awesome. Wonderful past service. So I pull up, Brent greets me, asks me to wait in waiting area, and before I could finish a phone call, he came n got me saying it was done! No charge either. Andrew is the one that did the actual work, and he even drove my car out for me. My kids go to school in Edmonds, and get out at 3:50. I pulled into school parking lot at 3:35! I appreciate how they fit this on ir me, cuz they were pretty busy. More

I was late to my scheduled service despite Brent's efforts to get me in at the last minute. I was very embarrased at being late. He was very gracious and was able to help me. Your cashier was also ve efforts to get me in at the last minute. I was very embarrased at being late. He was very gracious and was able to help me. Your cashier was also very friendly and efficient. I now wish I had purchased my jeep from your dealership. More

I purchased my vehicle 3 months ago and stopped by the dealership real quick because I has having problems getting the EVIC to work. Tommy was my sales person when I bought the car, he took a quick look dealership real quick because I has having problems getting the EVIC to work. Tommy was my sales person when I bought the car, he took a quick look and educated me on how to activate it. (manual was incorrect on how to activate it). We made the changes I wanted made and was good to go. We had friends in my car that are looking for a new vehicle so I introduced them to Tommy. I suspect that they will be closing on a deal soon themselves. Great service from Tommy again. Marlene More

He's a very friendly and have a strongly influenced, I'm drop by the dealership ...Just want to check out the van for 7 passenger tonight. and end up walking out with a new Grand Caravan...Dany's a salesper drop by the dealership ...Just want to check out the van for 7 passenger tonight. and end up walking out with a new Grand Caravan...Dany's a salesperson with a good service and heart... your company is very lucky to have him working in your dealership...Good young man ...^^ More

First I purchased my vehicle new from here a couple of years ago, that was a friendly and ok experience. I got what I wanted at a reasonable price. The problem is if you want service. This dealership is i years ago, that was a friendly and ok experience. I got what I wanted at a reasonable price. The problem is if you want service. This dealership is incredibly hard to get a hold of a service rep to actually get a time to bring the car in. I have been calling several times today and left several messages. I was able to slow the receptionist down enough to talk her into taking an old fashioned message to hand deliver it to the service manager to call me back. We will see if that actually works. This will be the second time that I have had to call the manager to get a call back to get my car in for service. They advertise 5 star service...I am not sure what that is suppose to mean but I dont think this is the kind of service they want. More

What an incredible experience. I was listened to, heard and respected. I was not just another car thru the door. They found the problems that the dealership where I purchased the Grand Cherokee Ltd could and respected. I was not just another car thru the door. They found the problems that the dealership where I purchased the Grand Cherokee Ltd couldn't find (I think primarily because they didn't listen and didn't take my concerns to heart. My wife and I were on vacation and they made sure we had everything we needed while they had our vehicle. Thank you for the personal care and concern, James - you were wonderful to work with. More