September 10, 2026

SERVICE VISIT

I bought a brand new 2024 GMC Sierra 1500 from Seaview and picked it up on May 17, 2024. It had dents in it and the plastic on the back of the tailgate was faded. On a truck with no miles on it. The sales and picked it up on May 17, 2024. It had dents in it and the plastic on the back of the tailgate was faded. On a truck with no miles on it. The salesman looked at it and told me they would take care of it. Then the service manager, Tom Heintz, told me there was nothing wrong with it and they would not fix it. I had to argue with them to get it addressed. When they finally did, they replaced the entire tailgate. Remember, this is the thing there was supposedly nothing wrong with. You do not swap a whole tailgate on a new truck over nothing. That set the tone for everything that followed. The truck also made noise from day one. A whistle, and a high pitched noise out of the HVAC. In late September 2024 they kept it for two full weeks. In that time multiple technicians, the shop foreman, and a GM Field Service Engineer all drove it and reported they could not reproduce anything. Two weeks, nothing. It was not until I emailed them videos I shot myself that they wrote back and said they could finally hear the noise from the HVAC. I diagnosed it for them. From my phone. While I was out of town. When I pointed out they had sat on my truck for two weeks, the service manager told me he had no idea I was coming back, that all he had was a set of keys with no note and no early bird envelope. I had walked into that dealership two weeks earlier and told the service writer my exact dates. I walked in at 6:30 the night I dropped it off and told a salesperson what was going on, and he told me to put the keys in the slot. Nobody mentioned a note. Nobody mentioned an envelope. I had also texted them my return dates at 6:42 that Monday morning. Their answer to their own delay was to blame me for it. I rented a full sized pickup out of my own pocket because I run a construction company and I needed a truck to work out of. At one point their service department hung up on me. And on October 2, while my truck was still sitting in their shop, still broken, they sent me an automated text asking if I would take 30 seconds to leave them a review. So here it is. All told, this truck went back into a shop countless times for the same problems. On October 25 the service manager emailed to say GM had declined to repurchase the truck and that I should take my vehicle to a different GM dealer for diagnosis and repairs. Joe J., the general manager, told me the same thing. Take it somewhere else, because Seaview was not going to fix it. Eleven days later, Seaview sent me a deal sheet. They wanted to sell me a new truck at $81,590 MSRP and take my defective one in trade for $62,000, with $9,819 out of my pocket to make it happen. That is the whole dealership in one move. They would not repair the truck they sold me, but they were more than happy to sell me a second one. I declined. I took it to Brotherton and to Pierre. The service manager at Pierre told me a truck back in the shop that many times should have been an easy buyback and that a denial with no reason given was strange. In the end it took hiring a lemon law attorney to get General Motors to repurchase the truck in 2026. I did the turn in at Brotherton in Renton. Seaview never saw it again. One star. Buy your truck somewhere else. More

by samalhadeff

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

No

Employees Worked With

DAS Reputation Management

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Sep 10, 2026 -

Seaview GMC responded

Hi, Sam. Thanks for sharing your experience... two years later. Unfortunately, this is one of the experience that stands out in the memories of almost nearly every staff member here. Everything that you explained above is accurate, however I believe your understanding of how and why these events transpired is the issue. There was a "blemish" in the inside of the bed coating on the tailgate. Where truck owners load and unload many items. The "blemish" was one that no one else could really see, including the adjuster with GM who approves these kind of fixes. Eventually, we just ended up swapping the tailgate with another truck from our inventory to make the issue go away, even though new blemishes were now present on the tailgate of your truck due to normal day to day wear. Seaview absorbed the associated costs and labor, without compensation, after your factory warranty claim was denied. The HVAC issue was a similiar experience for all. As you mentioned, the field technician which GMC corporate sent out specifically to look at your truck was unable to duplicate the issue and deemed it normal operation. Any issues involving repair or replacement of parts on a new truck require an approved solution from GMC. While Seaview is a GMC dealer, it is not GMC corporate. Ultimately, GMC corporate are the ones who denied the claim. Additionally, we did submit your buy back request to GMC corporate, which was denied by GMC corporate, not Seaview. They said there was a lack of supporting claims to substantiate a factory buy back at the time. The proposal we sent to move you in to a new truck was at your request to provide alternative solutions, after the claim submitted to GMC corporate was declined. We were offering a solution, in a sea of problems from both the customer and manufacturer level. If you mistook our offer to personally repurchase your truck, when the factory was unwilling to, as anything other than a gesture of good will, you are mistaken, or you misunderstood. It seems as though your frustration is at the manufacturer level, and not with the dealer who was put in the awkward position of giving you the news that wasn't what you wanted to hear. We are pleased to hear that your persistance paid off in your desired result, of having GMC repurchase your vehicle, and that you have now found a dealer that you would prefer to work with.

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Sep 10, 2026 -

samalhadeff responded

UPDATE, responding to the owner: Thank you for confirming that everything in my review is accurate. You then answered only the two items that route through GM corporate, and left out everything that was yours. GM corporate did not keep my truck for two full weeks. GM corporate did not tell me the delay was my fault for leaving no note, after I told your service writer my dates two weeks ahead, told your salesperson what was going on the night I dropped the truck off, and texted your own service line my return dates at 6:42 that Monday morning. GM corporate did not hang up on me. GM corporate did not text me asking for a review while my truck sat unfixed in your shop. That was all Seaview. On the HVAC, you tell the public the noise could not be duplicated and was deemed normal operation. Here is what you left out. On May 22, 2024, five days after I took delivery, I texted your salesperson a video of the noise and asked if he could hear it. He wrote back: "I can hear it, what button are you exactly pressing?" I told him. The fan speed button. He also told me he would have your general manager coordinate with the service department to get everything handled properly. That was May. Your field engineer did not come out until late September. And your own texts continue past him too. October 2, from you: you could finally hear the high pitched noise and were checking parts status for the blower motor and a cabin filter. October 3, from you: blower motor replaced, the noise changed, you suspected sealing insulation in the ductwork vibrating like a reed, bore scope planned, possible HVAC case replacement. October 4, from you: your advisor reported the noise was still present. So a Seaview employee heard this noise five days after delivery, your shop chased parts for it in October, and the public version is that it could not be duplicated. On the tailgate, you say the blemish was one nobody could see. On May 22, again five days in, I texted your salesperson that service was pushing back on the discolored tailgate cover and that all the service manager did was make excuses. You then replaced the entire tailgate. Those things do not sit together. On the new truck offer: I did not request it. It arrived in my inbox as a finished deal structure. And to be clear, I was open to the idea. If Seaview had wanted to take the truck back in house and put me into another one, I would have done it. What I objected to was what it was going to cost me. I signed for that truck on May 16, 2024 at $76,604 before tax and fees, $80,975 all in, with 66 miles on the odometer. Five months later you valued it at $62,000 against an $81,590 replacement and asked me for $9,819 out of pocket. I asked you to split that difference. You came back with $1,950, leaving me about $7,900. The price of walking away from a truck that made noise from the week I bought it was the entire loss in value plus another eight thousand dollars of my own money. A lemon law attorney got General Motors to repurchase the vehicle. My rating stands.

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September 03, 2026

SALES VISIT - USED

I want to acknowledge that Nathan in sales was excellent and professional, and Keanu in finance was welcoming. My concerns are not about them personally, but about the condition of the vehicle and the deale and professional, and Keanu in finance was welcoming. My concerns are not about them personally, but about the condition of the vehicle and the dealership’s handling of issues after the sale. Immediately after signing the contract and driving the vehicle home, I experienced a steering clunk as I pulled into my garage. I parked the vehicle and returned it to the dealership the next day. The dealership was reluctant to assist, and it took several days before they addressed the issue. After they stated the steering problem was resolved, I picked up the vehicle and within under 50 miles of driving, the check engine light came on. This indicates additional mechanical problems that were not disclosed at the time of sale. The steering defect was not disclosed, and I later discovered a GAP charge on my contract that I did not authorize or agree to. This raises serious concerns about transparency, contract accuracy, and post‑sale support. Consumers should be aware of the following: • Inspect the vehicle thoroughly before purchase. • Test the steering and listen for any mechanical noises. • Review every line of the contract for unauthorized fees. • Be cautious, as issues were not disclosed and were difficult to resolve after the sale. I am sharing this to help other Washington consumers make informed decisions and avoid the post‑sale issues I experienced. More

by mrslala321

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

No

Employees Worked With

Mr. Bailey, DAS Reputation Management

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August 13, 2026

SALES VISIT - USED

Fantastic experience all around at Seaview GMC! One of the best dealerships I’ve ever been to - well managed, amazing service & everyone was extremely professional/easy to work with. A big shout One of the best dealerships I’ve ever been to - well managed, amazing service & everyone was extremely professional/easy to work with. A big shoutout to Michael and Natalia on helping me find the perfect vehicle. Michael went out of his way multiple times to ensure I was taken care of throughout the whole process. Top tier customer service. Also, thank you to Red, Shawn, and the rest of the team for making this a smooth process. I highly recommend this dealership and they have certainly earned my future business! More

by Charles

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Employees Worked With

Michael, Natalia, Red, DAS Reputation Management

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August 08, 2026

SALES VISIT - USED

Michael was very helpful in finding a car for my wife and I. Enjoyable experience all around. I. Enjoyable experience all around. More

by Jonah M

Recommend Dealer

Yes

Employees Worked With

Michael

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August 04, 2026

SALES VISIT - NEW

I just picked up a 2026 Sierra EV Denali from Seaview, and the reason I'm writing this is Donovan. He knew this truck better than anyone I talked to in weeks of shopping, and I talked to a lot of peopl and the reason I'm writing this is Donovan. He knew this truck better than anyone I talked to in weeks of shopping, and I talked to a lot of people. I came in having done a fair amount of homework, and he still taught me things. Not sales-brochure things. Practical things. His command of the software side was especially impressive. There is a lot going on in this vehicle, and he knew where everything lived, what it actually did, and which settings were worth changing. He walked me through it all with real fluency, along with the comfort features, the driving modes, and what actually moves the needle on efficiency. What stood out just as much was the way he did it. No pressure, no hovering, no manufactured urgency. He answered what I asked, volunteered what he thought I'd want to know, and was honest when something wasn't the right fit. Then he spent his own time detailing the truck before I picked it up, which nobody asked him to do. Shawn handled the paperwork and was equally good. Organized, efficient, straightforward. I was in and out without a single surprise. And it wasn't just those two. Everyone I dealt with at Seaview was genuinely good to work with. Buying a vehicle at this price point can be an ordeal. This wasn't. Ask for Donovan. More

by Michael

Sales Price Transparency

Purchase Time

Recommend Dealer

Yes

Employees Worked With

Donovan, Shawn.

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July 20, 2026

SALES VISIT - USED

Seaview GMC went above and beyond to accommodate my very busy schedule and helping us get my daughter’s first car financed! The staff was very helpful and caring and I didn’t feel pressured in anyway! busy schedule and helping us get my daughter’s first car financed! The staff was very helpful and caring and I didn’t feel pressured in anyway! More

by Aarriet

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Employees Worked With

Donovan and Jay

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July 11, 2026

SALES VISIT - NEW

Worked with Seaview on a new Sierra 1500 and they were phenomenal! Excellent service, support, and a pressure free environment. Highly recommend working with Taylor and Sean. phenomenal! Excellent service, support, and a pressure free environment. Highly recommend working with Taylor and Sean. More

by SpencerO

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Employees Worked With

Taylor, Sean

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April 16, 2026

SALES VISIT - USED

I've been buying my GMC Acadias from Seaview for a decade and I don't want to go anywhere else. They just take care of you. The lowest price is listed right on the website — no negotiating, no 'let me check and I don't want to go anywhere else. They just take care of you. The lowest price is listed right on the website — no negotiating, no 'let me check with my manager,' no wondering if someone else got a better deal. It feels respectful in a way car buying rarely does. Ten years, multiple vehicles, zero reasons to leave. More

by beccasusanjones

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Employees Worked With

Joe Jones

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April 11, 2024

SERVICE VISIT

Sales staff was great, finance was great but pushy and sold me an extended 4 yr Diamond Package Warranty.....that covered NOTHING on my 1st major auto shop repair visit! They lie/fabricate what exactly ne sold me an extended 4 yr Diamond Package Warranty.....that covered NOTHING on my 1st major auto shop repair visit! They lie/fabricate what exactly needs to be fixed, in order to make more $$$ from the customer. My diagnostics was completely fabricated and absolutely nothing was going to be covered by my DIAMOND PACKAGE extended warranty!! I took my car (after having it at Seaview for 3 days, and they charged me a DIAGNOSTICS fee and LOANER fee) to an ASE certified mechanic, and got the truth in less than 5 mins! Thanks for taking $350.00 that I didn't have to begin with, and thanks for LYING TO THE CUSTOMER AND CHEATING the system! I would never recommend Seaview Service to ANYONE! More

by Rain

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

No

Employees Worked With

Lillian Campbell , DAS Reputation Management

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Apr 12, 2024 -

Seaview GMC responded

I'm sorry to hear about your negative experience. I'd appreciate the opportunity to discuss it further. Please contact me at your earliest convenience. I look forward to hearing from you. Sincerely, Joe Jones | General Sales Manager

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Apr 12, 2024 -

Rain responded

Unless I receive a FULL refund for the so-called diagnostics, I have nothing further to say or do with Seaview! I would never recommend your Service Center to anyone! Alicia and Lillian do their job very well, but it's not enough to make me return.

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September 09, 2023

SALES VISIT - NEW

That sales person Gabriel should be fired. He is unprofessional and rude. I agree with other reviewers who made comments before regarding this individual. He is unprofessional and rude. I agree with other reviewers who made comments before regarding this individual. More

by Mj

Sales Price Transparency

Recommend Dealer

No

Employees Worked With

Gabriel T

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