Sebring Toyota

2025 Camry XSE 9k miles I have never felt compelled to write a review this detailed about a dealership, but here we are! I feel other customers deserve to know what happened. Unfortunately a large part of write a review this detailed about a dealership, but here we are! I feel other customers deserve to know what happened. Unfortunately a large part of my frustration isn’t just with the workmanship, It’s with the service management and the way my concerns were handled. My Camry was brought in for a warranty issue involving deterioration of the rubber around the panoramic sunroof. After approximately a month of going back and forth, providing pictures and making multiple trips, Toyota approved repair and ordered a roof. I was told the repair would be completed in one day. I was called and told the vehicle was ready. I arrived to pick it up and immediately found problems. The new roof had been scratched during the repair, and there appeared to be an attempt to cover the damage with glue. The headliner also been creased and damaged. I brought these issues to the dealership’s attention and was asked to leave the vehicle overnight. The next day I was told again that the vehicle was ready. This is where my experience with the service manager became particularly frustrating. When I inspected the vehicle and pointed out the damage to the roof, rather than taking ownership of the situation, working toward a proper resolution. The response I received was essentially that the vehicle had been taken to a body shop and “that’s the best we can do.” I’m sorry but “that’s the best we can do” is not an acceptable answer when you’re returning a nearly new $44k vehicle to a customer after a major warranty repair. I didn’t bring them a damaged vehicle. They received a vehicle in like new condition. And if the service manager is responsible for overseeing the quality of work leaving the service department, I have to ask Who is actually inspecting these vehicles before customers are told they are ready? Because it certainly wasn’t happening in my case! I was then told to come back later after they addressed additional loose panels and improperly aligned interior moldings. So I made another trip! My third attempt to pick up the vehicle. And during that inspection, I discovered something that I consider extremely serious. Neither of the two front seat belts was functioning properly! I was repeatedly told my vehicle was ready, yet I was the one discovering basic safety issues during my inspections. If the vehicle was driven to a body shop while the seat belts weren’t functioning, that raises serious questions about the dealership’s inspection and safety procedures. I wonder what their insurance would say about that! My problem is that I was given multiple opportunities to pick up my vehicle because I was told it was ready and each time I discovered additional problems that should have been caught before the vehicle was released. The dealership had one job, repair my vehicle and return it to me properly. Instead, I now have a vehicle with multiple problems that it didn’t have when I brought it in. That is simply unacceptable! I am currently working with Toyota’s corporate customer relations team to get these issues addressed. I’m hopeful that someone at the corporate level will actually take ownership of this situation and help get my vehicle restored to the condition it was in before Toyota of Sebring performed the repair. What makes this even more disappointing is that this isn’t my first complaint involving this repair. I previously contacted Toyota corporate and the dealership told corporate everything was fine! Yet nobody from the dealership or ownership team, not even the general manager followed up with me. Scratch on the lower front bumper on edge of splitter. New panoramic sunroof broke after the third use — the frame is broken and might need replacing again. Sunroof was not properly programmed; when placed in vent mode, it would not close. Rattle / noise coming from inside the vehicle around the rear window. There’s more, but can’t add anything else as I’m limited to a word count! More

Thank you James you did a wonderful job I will refer someone else to you your overall was excellent thank you someone else to you your overall was excellent thank you More

James Lopez, 5 Star Sales! .Thank you for your honesty, and for walking the extra mile, for your client. .Thank you for your honesty, and for walking the extra mile, for your client. More

I had a couple of problems at first but when it came right down to it I got exactly the car I wanted. Jeffery Smith was a very good salesman that I would highly recommend. right down to it I got exactly the car I wanted. Jeffery Smith was a very good salesman that I would highly recommend. More

Just leased a new 2026 Corolla Cross from Donovan at Sebring Toyota and the experience couldn't have been better. Donovan was very helpful,knowledgeable,and kind. I sincerely recommend him and the deale Sebring Toyota and the experience couldn't have been better. Donovan was very helpful,knowledgeable,and kind. I sincerely recommend him and the dealership without hesitation. More

I was very happy with my experience at Sebring Toyota! Brody did an amazing job getting me a great deal on my 4Runner. I love my vehicle. I even sent 4 of my friends to him to purchase a vehicle. Brody did an amazing job getting me a great deal on my 4Runner. I love my vehicle. I even sent 4 of my friends to him to purchase a vehicle. More

James Lopez was a great sale person, attentive, great personality n very friendly 😁, keep it up. personality n very friendly 😁, keep it up. More

Great service department. The new manager KALEE CARTER was very knowledgeable about my vehicle warranty and my service advisor GILBERTO CASTRO excellent person and very good The new manager KALEE CARTER was very knowledgeable about my vehicle warranty and my service advisor GILBERTO CASTRO excellent person and very good on taken care of my vehicle needs. More

Very rude female Service Manager, she was extremely unknowledgable about vehicles and spoke down to my elderly mother. Our family has bought several vehicles from the Dealership, but will never buy her unknowledgable about vehicles and spoke down to my elderly mother. Our family has bought several vehicles from the Dealership, but will never buy here ever again, we have told everyone we know about the rude Service Manager. More

General Manager Nick Salerno was by far the best thing that happened to the Alan Jay Organization. If I were Alan Jay I would do whatever it takes to get that GM back to his organization. Do what ever i that happened to the Alan Jay Organization. If I were Alan Jay I would do whatever it takes to get that GM back to his organization. Do what ever it takes because Nick Salerno truly is someone who cares about his career and customers. More