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Sebring Toyota

Sebring, FL

Overview
Employees
Reviews
Vehicles
4.4
1,005 Reviews
Exceptional Customer Service We are committed to providing amazing customer experiences. We Keep You Going Our service center is here to help ensure you enjoy many great years of driving with the vehicle you purchase from us. Sebring Toyota is a new and used Toyota dealership in Sebring, FL, also serving customers in Lake Placid, Avon Park, Arcadia and Lake Wales with all their automotive needs. We're here to serve as your guide through every stage of the automotive experience. That experience starts with shopping for a new ride, and you'll find an outstanding selection of new Toyota models, used Toyota vehicles, and pre-owned cars, trucks and SUVs. Whether you're in the market for a new Toyota GR Supra, a pre-owned Toyota Highlander, or a used vehicle from another manufacturer, let our team show you the ride that's perfect for your lifestyle and your budget!
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404 US Hwy 27 N

Sebring, FL

33870

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Showing 1,005 reviews

April 29, 2021

Bought a 2017 f250 which had rollback mileage on the car fax that they told me and my wife it was a mistake went to trade the truck in and now we can’t do nothing with it because the car fax shows mileage p More

by Jasonpgonzales77
Recommend Dealer
No
Employees Worked With
Nick Salerno
1.0
This rating includes all reviews, with more weight given to recent reviews.
RUS GRINCHENKO
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 30, 2021 -

Sebring Toyota responded

Thank you for the feedback, Mr. Gonzales – Unfortunately, all of the evidence we’ve seen and documentation we’ve been able to gather tells a completely different story, much of which was already detailed to you in our recent email response from our Senior Vice-President of Operations. The vehicle had 30,902 miles on the odometer statement when you purchased the truck on 5/6/20. You signed that statement. Prior to that, the vehicle was sold to us on 4/18/20 with 30,771 miles on it. We have that odometer statement, signed by the previous owner, as well. In fact, the CarFax report for the truck also shows that the truck had its oil change in Bradenton the day before, with 30,661 miles at THAT time. This all checks out logically. AFTER you purchased the truck, we also see (on the same CarFax report) the truck was serviced at a QuickLube in Lake Placid, reporting 37,773 miles on 6/25/20……roughly 50 days after your purchase. Then, fast forward to 4/20/21, when you were selling the vehicle to a Porsche dealer in Fort Myers, and the odometer was then represented to have just 27,154 miles. Since the vehicle had 30,661 miles on April 17, 2020 (prior to us possessing the vehicle); then had 30,902 on May 6, 2020 (the date the vehicle was sold to you); and 37,773 miles on June 25, 2020 (a bit over a month after we sold you the vehicle), this clearly indicates that there was not a problem with the mileage prior to us coming into possession of the vehicle and for more than a month after we sold the vehicle to you. It's pretty clear at this time that all of these reports are consistent up to and through the time we sold the vehicle to you. Any inconsistency takes place after that time frame, and that point is confirmed by the different reports and signed official statements we have. If you come across any documentation or evidence that would contradict these facts, please feel free to supply them so we can review. Thank you again --

Apr 30, 2021 -

Jasonpgonzales77 responded

We have Proff with truck mileage at 19,890 dated picture in front of your store it’s ok you guys are backing out of your false information on this vehicle was does the title show 30k and your service department have it at 80k you guys at that Ford dealership your mechanics said it can’t be done and checked our vehicle at 27 k you guys sold us with false mileage and it’s going to be looked into thanks for selling us a high mileage truck and false advertising.

Apr 30, 2021 -

Sebring Toyota responded

Mr. Gonzales, Thank you for the response. We have no proof of any of the claims in your last response, Please send us any evidence or documentation you might have, and we will be glad to review it as promised earlier. Thank you -- Don E.

Apr 30, 2021 -

Jasonpgonzales77 responded

Wan in your Toyota dealer ship and talk to Nick he had all the paperwork unless it’s all disappeared cause this is the only way we can communicate I sent everything to car fax I will be glad to meet you at your Ford dealership so they can hook up there tools to figure this out again since we where asked to do last week

Apr 30, 2021 -

Jasonpgonzales77 responded

Why would we go through all this hassle we just wanted to trade it in on a newer vehicle but you guys have ruined the carfax on a 60 thousand truck we bought from you guys no we are stuck with this vehicle thank you best believe we have learned from this vehicle to have it checked it on a computer to make sure the mileage matches the mileage in the vehicle we have learned that we had trust into your company over the years we buy all of our vehicles from this company.

April 23, 2021

Great customer service and knowledge of the Toyota product is very evident each time I visit! The service department is far better than I have experienced at other dealerships. More

by TMADDOX1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pedro Rosado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erik Alvarado
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 25, 2021 -

Sebring Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Alan Jay Toyota Team

April 22, 2021

Barbie Weed and Erik took care of my first courtesey service in a timely manner. Erik offered the shuttle to take us to the mall. We declined and didn't require the service. More

by mwlocker
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Erik Alvarado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Barbie Weed.
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Apr 22, 2021 -

Sebring Toyota responded

Thanks for the great feedback! We're very happy that Barbie and Erik were there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Sincerely, The Alan Jay Toyota Team

April 22, 2021

Excellent customer service, extremely friendly staff and a willingness to do whatever it takes to satisfy the customer are what made my Alan Jay Toyota experience so special. More

by Rob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Salerno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jorge Emilio Basulto
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Apr 22, 2021 -

Sebring Toyota responded

Thank you so much for your excellent review, Rob! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. Alan Jay Toyota Team

April 21, 2021

The service staff at Alan Jay Automotive Network is always excellent, and I appreciated the extra attention they offered when I came in during a stressful personal time. Thanks! More

by 12345678
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pedro Rosado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erik Alvarado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnny Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
CHRIS BATEMAN
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 21, 2021 -

Sebring Toyota responded

It's great to hear that our service team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Alan Jay Toyota! Alan Jay Toyota Team

April 20, 2021

This is the second vehicle I have purchased from Jordan. He is always very professional, knowledgeable, and compassionate. His follow up to assure our satisfaction goes beyond the sale. More

by Mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Dancer
5.0
This rating includes all reviews, with more weight given to recent reviews.
CHRIS BATEMAN
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 20, 2021 -

Sebring Toyota responded

Thank you for taking the time to write this five-star review and let us know great Jordan is doing. Our customers are our top priority and your fantastic feedback is greatly appreciated. Congratulations on your new car, Mike! All of us at Alan Jay Toyota are glad to have you as a customer. Alan Jay Toyota Team

April 20, 2021

Matt Jones was very professional , and all the staff at Alan jay still retain the hometown feel . Thank you for your people skills and practical knowledge More

by mjosephgriffith
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Matthew Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 20, 2021 -

Sebring Toyota responded

Thank you for this kind review and congratulations on your new vehicle! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Alan Jay Toyota. Alan Jay Toyota Team

April 19, 2021

This is the 2nd time Matt assisted me with purchasing a vehicle, and I received overall the best Great customer service ever!! I Love my car. More

by Rose Elmeus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 19, 2021 -

Sebring Toyota responded

Thank you, rose! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Matt met your expectations. Thank you again for choosing Alan Jay Toyota, we look forward to having you as one of our valued customers for many more years to come! Alan Jay Toyota Team

April 19, 2021

Frank is a great salesman. He helped me get into my dream vehicle for a great price and a great discount on it. 10/10 experience will recommend. If you want the best deal and experience go to Frank Molina. More

by Anthony J.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
FRANK MOLINA
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 19, 2021 -

Sebring Toyota responded

Anthony, Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else Frank and our team can do to assist you, please do not hesitate to let us know. We are always happy to help! Alan Jay Toyota Team

April 17, 2021

It was a pleasure doing business with Alan Jay Toyota, very nice staff. I would probably purchase another vehicle from them in the future years. More

by ANDERSON.LARRY1946
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
RUS GRINCHENKO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jorge Emilio Basulto
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Apr 19, 2021 -

Sebring Toyota responded

Larry, Here at Alan Jay Toyota, customer satisfaction is our #1 priority. Jorge and Rus always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Alan Jay Toyota Team

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