Seelye Ford of Kalamazoo - Service Center

Changing Estimate When getting work done recently, they refused to honor verbal estimates, and instead wanted to charge amounts higher than any other estimate we had, o When getting work done recently, they refused to honor verbal estimates, and instead wanted to charge amounts higher than any other estimate we had, once it was in the shop. I was only able to get a reasonable price by providing a written estimate from another dealer (which was more than $125 cheaper). When I called for an estimate to get the alternator replaced on our 2004 Ford Escape, the original person told me "High 3's to high 4's". I wanted to make sure I understood him, so I asked, "No more than 500?" To which he answered, "yes". I called a few other places including another Ford dealership which quoted $550, so I called Seelye back and set up an appointment. We dropped the vehicle off the evening before it was scheduled to be serviced, and the service adviser, Amy, asked if we would like them to verify it was the alternator before replacing it. We agreed, and so we left with an estimate for only the diagnosis ($50). Amy said she would call with the full estimate once the diagnosis was done. When Amy called the next morning, the full estimate was ~$725! I didn't understand why it was so much higher, and I told her that I was originally given an estimate of not more than $500. She brushed this aside and didn't care. I also told her that I had other estimates all of which were considerably less, and she responded that they weren't some shabby independent shop and used new genuine Ford parts. I told her that one of the considerably cheaper estimates was from another dealer, and she agreed to match the price if I could get her a written estimate. Thankfully, the other dealer was much more courteous and helpful. The created a written estimate (!$560) and faxed it to Seelye for me. Seelye then matched the price plus the diagnostic charge. When picking up the vehicle, Amy seemed irritated and didn't assist in finding the vehicle or keys after we had paid. It took them about 10 minutes to finally figure out where our vehicle was and bring it around to us. We will take our business elsewhere in the future. More

Over all experince with your repair service was bad. Will not recommed this dealership to anyone. Will discourage people to go there even for there cars. You want to talk in person contact me at 269 5 Will not recommed this dealership to anyone. Will discourage people to go there even for there cars. You want to talk in person contact me at 269 506 0537. More

I have purchased my last 3 vehicles from Seeyle as I have always tried to be loyal to Ford and deal locally. As with many car lots, the "used car salesman" terminology is very fitting. Last vehicle was pur always tried to be loyal to Ford and deal locally. As with many car lots, the "used car salesman" terminology is very fitting. Last vehicle was purchased an taken in multiple times for shifting hard, sticking in gear, etc.. Each and every time was told vehicle was low on transmission fluid with zero explanation why. I returned to the dealership the last week inside my extended warranty (That I was charged $2000 for) to be given the same "low on fluid" & "not leaking" explanation argued with the service manager profusely that it was more than that. Within 3 weeks of warranty expiring, I took the vehicle to another shop, re-ran the DTC's on it and sure enough the transmission needs to be replaced. The only solution Seeyle's were willing to provide is a $4500 estimate to replace the transmission. Spent countless hours <as they would not assist me> researching my rights, etc.., basically reading the contracts and confirmed that had this had been called in on my final visit and properly diagnosed, the entire transmission would have been covered by the warranty. Instead of "Yes we Can!", they need to change their motto to "No We Won't" because they won't diagnose properly, they won't return calls, they won't provide a logical explanation of where this fluid went to, and they won't accept any sort of responsiblity whatsoever. Stay Away! More