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Seguin Chevrolet - Service Center

Seguin, TX

4.1
1,639 Reviews
Call Service Center (830) 303-4381

1,639 Reviews of Seguin Chevrolet - Service Center

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January 17, 2024

Vehicle went in as scheduled and completed in a timely manner Work performed as requested More

by George L
Recommend Dealer
Yes
Employees Worked With
Tyson
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Jan 17, 2024 -

Seguin Chevrolet responded

George L, Thank you for your positive review! We're pleased to hear your vehicle service at Seguin Chevrolet met your 5 star expectations. Our team values your satisfaction, and we look forward to serving you again! Sincerely, Jeremy Sims, General Manager

January 17, 2024

Paperwork said fluids were topped off but they were not. It would have been nice to fulfill that request. More

by JACKSONDARIEN34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
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Jan 17, 2024 -

Seguin Chevrolet responded

Dear JACKSONDARIEN34, We appreciate your feedback and apologize for any inconvenience you experienced. We take your concerns seriously, and our team is investigating the oversight regarding the fluid top-off. This falls short of our service standards. Please reach out to us directly (830) 303-4381 so we can address your concerns. Sincerely, Jeremy Sims, General Manager

January 17, 2024

Kind desk people. Always have to remind them my account is free oil change for life. Always short staff in mechanics. More

by EL_TEXANO81
Recommend Dealer
Yes
Employees Worked With
AJ Medrano
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Jan 17, 2024 -

Seguin Chevrolet responded

Dear EL_TEXANO81, Thank you for taking the time to share your feedback. We appreciate your kind words about our desk staff and your recognition of their friendliness. We apologize for any inconvenience regarding the reminders about your free oil change for life benefit and the occasional shortage of mechanics. Your input is valuable to us, and we're actively working on improving our processes to ensure a smoother experience for our customers. We appreciate your understanding and patience. If you can, please reach out to us (830) 303-4381 at our service department, so we can get in contact with you in regards to the issues you brought up and make sure things go much more smoothly during your next service visit. We look forward to continuing to serve you and appreciate your continued trust in our dealership. Sincerely, Jeremy Sims, Genera Manager

January 16, 2024

Awesome No no no no no no no no no no no no no no More

by JUDWILLETTATX
Recommend Dealer
Yes
Employees Worked With
Sam Hood
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Jan 16, 2024 -

Seguin Chevrolet responded

JUDWILLETTATX, We really appreciate your business and the 5 star review. We hope in the future our service continues meeting your 5 star standards! Sincerely, Jeremy Sims, General Manager

January 15, 2024

Excellent experience with all staff from service to sales Went above and beyond to assist on costumer and that's important for us More

by JGCABINETS07
Recommend Dealer
Yes
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Jan 15, 2024 -

Seguin Chevrolet responded

Hi JGCABINETS07, Thank you for your 5-star review. We are glad to hear our team went above and beyond with your buying experience. We hope to see you soon. Take care. Sincerely, Jeremy Sims, General Manager

January 14, 2024

I had an appointment but the place looked very busy, I thought it would be a long wait ? It was a great experience, I was in and out in an hour ??The Lady Service Writer was Awesome very very friendly. A More

by jugheadrr2
Recommend Dealer
Yes
Employees Worked With
Don't remember but she was Great ??
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Jan 15, 2024 -

Seguin Chevrolet responded

Hi jugheadrr2, We appreciate your 5-star review. We are delighted to hear you were satisfied with your experience. We hope to see you soon. Take care. Sincerely, Jeremy Sims, General Manager

January 14, 2024

I waited over 2 hours and the I had to tell someone that the tech brought up the bag. It was just sitting there and no one bothered to check it. More

by ECERVANTEZ15
Recommend Dealer
No
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Jan 15, 2024 -

Seguin Chevrolet responded

Hi ECERVANTEZ15, Please contact me at your earliest convenience. We apologize for the issues and would like to ensure we resolve them to your satisfaction. Sincerely, Jeremy Sims, General Manager

January 14, 2024

Brought truck to see why recall was expired. Three days later , calling on a daily basis to ask when truck would be ready. I was told to come pick it up because they were waiting on part for sec More

by rpconstr
Recommend Dealer
No
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Jan 15, 2024 -

Seguin Chevrolet responded

Hi rpconstr, Please contact me at your earliest convenience. We apologize for the issues and would like to ensure we resolve them to your satisfaction. Sincerely, Jeremy Sims, General Manager

January 14, 2024

Great customer service the individual that assist me with my oil change was awesome she really needs to be apprenticed and recognized for her excellent customer service. This is the first time I have great c More

by taniacastilla93
Recommend Dealer
Yes
Employees Worked With
Don't remember her name but she was awesome from the first moment they open up auto services she was working really hard nonstop she had her nails done with heart shapes and she was wearing her hair up that's the best way I can describe her.
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Jan 15, 2024 -

Seguin Chevrolet responded

Hi taniacastilla93, We appreciate your kind review. We are delighted to hear our team was excellent during your experience. We are looking forward to seeing you soon. Take care. Sincerely, Jeremy Sims, General Manager

January 14, 2024

Found a service date agreeable with my busy schedule. Kept me informed of service being done. More

by BAT11950
Recommend Dealer
Yes
Employees Worked With
idk, female
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Jan 15, 2024 -

Seguin Chevrolet responded

Hi BAT11950, Thank you for your 5-star review. We are glad to hear you were satisfied with your buying visit. We are looking forward to seeing you soon. Have a great day. Sincerely, Jeremy Sims, General Manager

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