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Seguin Chevrolet - Service Center

Seguin, TX

4.2
1,080 Reviews
Call Service Center (830) 303-4381

1,080 Reviews of Seguin Chevrolet - Service Center

Sort by
April 30, 2024

The dealership is very good with communicating with The customer and goes over and beyond to help you out as much as they can More

by NO20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyson Parker
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Helpful
April 30, 2024

Gerry and Denis were wonderful . Service was great and on time. I will be back to Seguin Chevrolet More

by CBMCJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerry Stiel
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Helpful
April 30, 2024

Very busy service department. I feel like they want to do everything they can to take care of all of their customers. Monica certainly stepped up and took care of my needs and did More

by M. G. Cummings
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
April 26, 2024

I was met on the service drive, and was told to proceed inside. At that time I told someone why I was there and they said they would contact my service advisor. It seem my entire visit was done through te More

by Yworry001
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Didn’t see either of these people
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Apr 26, 2024 -

Seguin Chevrolet responded

Dear Yworry001, Thank you for sharing your experience with us. We're sorry to hear about the issues you encountered during your visit. Your concerns regarding communication and professionalism are noted, and we'll address them internally to ensure a better experience for all customers. We would like the opportunity to address your concerns and see what we can do to rectify the situation. Please feel free to contact me directly at (830) 303-4381 ext. 2035. We look forward to hearing from you and resolving any issues you may have. Sincerely, Gary Stehle Service Director

Helpful
April 26, 2024

Great service, thanks to Tyson and Jeanette , got my truck in and out, trucks runs great now More

by JGONZALEZ47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeanette and tyson
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Apr 26, 2024 -

Seguin Chevrolet responded

Hey JGONZALEZ47, Thank you for the stellar review! We're thrilled to hear that Tyson and Jeanette provided you with great service and that your truck is running smoothly. We appreciate your business and look forward to serving you again in the future. Best regards, Jeremy Sims General Manager

Helpful
April 26, 2024

I was a little disappointed at how long it took to get the parts in and then to get the job completed More

by paschmidt53m
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis
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Apr 26, 2024 -

Seguin Chevrolet responded

Dear paschmidt53m, Thank you for your feedback, and we apologize for any inconvenience caused by the delay in obtaining parts and completing the job. We appreciate your patience and understanding. Please feel free to reach out if you have any further concerns or if there's anything else we can assist you with in the future. Sincerely, Jeremy Sims General Manager

Helpful
April 25, 2024

My emergency to most would have been ignored but Seguin Chevolet made my emergency theirs and had me in and out within an hour. Respect and honesty is what I received. More

by LUANNLAWSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Syble Kline
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 25, 2024 -

Seguin Chevrolet responded

Dear Luannlawson, Thank you for sharing your positive experience with us! We're thrilled to hear that we were able to address your emergency promptly and efficiently. If you ever need assistance in the future, please don't hesitate to reach out. We appreciate your support and look forward to serving you again. Best regards, Jeremy Sims General Manager

Helpful
April 25, 2024

They took the engine covers of and did not put them back on, I found this just before I got home. Hopefully no parts were lost on the drive. More

by Atmfrog00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dennis
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Apr 25, 2024 -

Seguin Chevrolet responded

Dear Atmfrog00, We sincerely apologize for the oversight regarding your engine covers. Our team strives to provide thorough and meticulous service, and we regret that we fell short in this instance. Your feedback is invaluable, and we will take immediate steps to ensure this issue is addressed and doesn't happen again in the future. If you have any concerns or if any parts are missing, please don't hesitate to contact us directly at (830) 303-4381 ext. 2035. Best regards, Gary Stehle Service Advisor

Helpful
April 25, 2024

No communication what so ever. I tried calling them to stop working on my car and they never answered. They did a $900 job with out approval. I had to fight with them regarding the More

by JJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tyson
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Apr 26, 2024 -

Seguin Chevrolet responded

Dear JJ, We deeply apologize for the lack of communication and any inconvenience caused during your recent visit. It's unacceptable that you experienced difficulty reaching us and that work was performed without your approval. Your feedback is taken seriously, and we will address this issue internally to ensure it doesn't happen again. Please contact us directly at (830) 303-4381 ext. 2035 to discuss your concerns further and resolve any outstanding issues. Sincerely, Gary Stehle Service Director

Helpful
April 24, 2024

Good service great customer service everyone is always nice always fix my issues with my vehicle More

by R.SANCHEZ2112
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ivan Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 25, 2024 -

Seguin Chevrolet responded

Hey R.SANCHEZ2112, Thank you for sharing your positive experience with us! We're thrilled to hear that you received good service and excellent customer care from our team. We appreciate your loyalty and look forward to serving you again in the future. Best regards, Jeremy Sims General Manager

Apr 25, 2024 -

Seguin Chevrolet responded

Hi R.SANCHEZ2112, We appreciate your kind words. We're thrilled to have provided you with excellent service! Have a great day. Sincerely, Jeremy Sims, General Manager

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