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Seguin Chevrolet - Service Center

Seguin, TX

4.1
1,589 Reviews

1,589 Reviews of Seguin Chevrolet - Service Center

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October 19, 2023

Kept vehicle over three weeks no calls or notification on what’s going on no rental went by and checked in person was told the person over my vehicle would come and talk to me never happened then I was told More

by Fennell881
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Oct 24, 2023 -

Seguin Chevrolet responded

Hello Fennell881, I'm sorry to hear that you experienced inconvenience and a long wait time while your vehicle was being diagnosed and returned. It is never our intention to have any customer wait longer than necessary. If you wouldn't mind contacting us, We would like to know more about your visit and if there is anything I can do to help with this concern or any other that you may have. Please feel free to call at 830-303-4381 ext.2035 or email at gstehle@seguinchevrolet.com. I am looking forward to hearing from you. Sincerely, Jeremy Sims, General Manager

October 19, 2023

They are very good from checking in to keeping in form about the process of the job. More

by IBEVERSDORF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Oct 20, 2023 -

Seguin Chevrolet responded

Hi IBEVERSDORF, Thank you for your kind words and 5-star rating. We are glad to hear you were satisfied with your visit. We hope to see you in the future. Have a great day. Sincerely, Jeremy Sims, General Manager

October 19, 2023

My daughter’s 2021 Malibu was a challenge to repair. Even though it took longer than we wanted to repair, the team at Seguin Chevrolet were always pleasant and did their best to resolve the problem. T More

by Portiz.family1995
Recommend Dealer
Yes
Employees Worked With
Gary S. - service
Oct 20, 2023 -

Seguin Chevrolet responded

Hi Portiz.family1995, Thank you for your 5-star review. We are glad to hear our service team was excellent during the service of your new vehicle. We are looking forward to seeing you soon. Have a great day. Sincerely, Jeremy Sims, General Manager

October 19, 2023

Fast. Quick and easy. They had me un and out with relutuvy speed and ease of access into my new car More

by BLASTME102
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramiro Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ro, Anthony Hernandez, Luis Hernandez, Priscilla Recio
Oct 20, 2023 -

Seguin Chevrolet responded

Hi BLASTME102, Thank you for your kind review. We are delighted to hear you were satisfied with your visit. We hope to see you soon. Have a great day. Sincerely, Jeremy Sims, General Manager

October 19, 2023

They really do care And take their time to do a good job!! They were faster than San Antonio More

by psaenz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Sims
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2023 -

Seguin Chevrolet responded

Hi psaenz, We appreciate your 5-star review. We are delighted to hear our team took excellent care of you during your visit. We are looking forward to seeing you soon. Have a great day. Sincerely, Jeremy Sims, General Manager

October 18, 2023

I chose Seguin Chevy for an oil change/tire rotation because noticed an advertised on their website. After service was completed my was handed a bill for $50 over the advertised price. I looked back at More

by rubenp25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service dept not listed
Oct 23, 2023 -

Seguin Chevrolet responded

Hi rubenp25, We would like to sincerely apologize for any inconvenience caused due to the lack of price transparency during your recent visit. We strive to provide our customers with the best possible service and experience and we regret that we fell short of your expectations. To make things right, we would like to offer you the next couple of oil changes and tire rotations at a discounted price. Please feel free to contact us at your earliest convenience so we can schedule your appointments. You can reach us at 830-303-4381 or email us at gstehle@seguinchevrolet.com. We are looking forward to hearing from you and hope to have the opportunity to serve you better in the future. Sincerely, Jeremy Sims, General Manager

October 18, 2023

Best sale representative, definitely an asset. They take care of you! Will recommend her always More

by Kito Chong
Recommend Dealer
Yes
Employees Worked With
Yamel Hernandez
Oct 19, 2023 -

Seguin Chevrolet responded

Hi Kito Chong, Thank you for your 5-star review. We are delighted to hear you were satisfied with your visit. We are looking forward to seeing you in the future. Take care. Sincerely, Jeremy Sims, General Manager

October 17, 2023

This service was horrible. I called prior to, to make an appointment and whomever answered stated i didn’t need an appointment to just show up at 8am the next morning. I then s More

by HASTINGS.VANESSA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Automotives
Oct 23, 2023 -

Seguin Chevrolet responded

Hi HASTINGS.VANESSA, I would like to extend my sincerest apologies for any inconvenience we may have caused you during your recent visit to our establishment. We do take walk-ins, however, it may take us longer to attend to them. It was not our intention to turn you away, and I am sorry that our advisor did so. I was not aware of the situation, and I apologize for any confusion or frustration this may have caused. If you could please reach out to me at your earliest convenience, I would like to learn more about your experience and see if there is anything I can do to assist you on your next visit. You can reach me at 830-303-4381 ext. 2035 or via email at gstehle@seguinchevrolet.com. I am looking forward to hearing from you. Sincerely, Jeremy Sims, General Manager

October 15, 2023

Very pleased with the oils service that was done on my Toyota Tundra. Very nice and knowledgeable service reps., reasonably priced. Thank yall at Seguin Chevrolet. More

by tristanrr31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Oct 16, 2023 -

Seguin Chevrolet responded

Hi tristanrr31, We appreciate your 5-star review. We are glad to hear our service team did an excellent job during the service of your vehicle. We hope to see you soon. Take care. Sincerely, Jeremy Sims, General Manager

October 15, 2023

Very prompt good service, very attentive to me need on getting me to and from work More

by rgarreola1204
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis
Oct 16, 2023 -

Seguin Chevrolet responded

Hi rgarreola1204, Thank you for your 5-star review. We are delighted to hear you had an excellent service visit. We hope to see you soon. Take care. Sincerely, Jeremy Sims, General Manager

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