Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Seguin Chevrolet - Service Center

Seguin, TX

4.1
1,581 Reviews
Call Service Center (830) 303-4381

1,581 Reviews of Seguin Chevrolet - Service Center

Sort by
October 11, 2023

Very disappointing. Created a problem that was not there. Could not fix actual prblem. Sucks. More

by cbarshansen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Socks. Dept
Report | Print
Oct 13, 2023 -

Seguin Chevrolet responded

Hi cbarshansen, I apologize for any inconvenience we may have caused. If you would be willing to contact 830-303-4381 ext. 2035 or gstehle@seguinchevrolet.com, I would be happy to assist you with any concerns you may have regarding your vehicle. I look forward to hearing from you. Sincerely, Jeremy Sims, General Manager

October 11, 2023

I’ve never had issues at this location and Tyson is always a pleasure to work with. Everyone I have encountered has been help and kind. More

by Freakazoid76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyson in the service department is always helpful and courteous.
Report | Print
Oct 12, 2023 -

Seguin Chevrolet responded

Hi Freakazoid76, We appreciate your 5-star review. We are delighted to hear Tyson was excellent to work with. We hope to see you soon. Take care. Sincerely, Jeremy Sims, General Manager

October 11, 2023

Great people but it took over a month for warranty work and I didn't have a vehicle at all. More

by trentfarrar14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose, Jason
Report | Print
Oct 12, 2023 -

Seguin Chevrolet responded

Hi trentfarrar14, Thank you for your kind review. We are delighted to hear our team was excellent throughout your visit. We are looking forward to seeing you soon. Have a great day. Sincerely, Jeremy Sims, General Manager

October 07, 2023

I took my truck in to have a problem diagnosed on Tuesday at 10:30 am as per my appointment. Wednesday at 1:00 pm they tell me that there are still two vehicles ahead of mine. What is the appointment for if More

by valerion87
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None of the above
Report | Print
Oct 12, 2023 -

Seguin Chevrolet responded

We sincerely apologize for the inconvenience that we may have caused you. Please know that it is not our intention to make our customers wait longer than necessary. Your scheduled appointment is very important to us and it is intended for you to meet with our service advisor so that we can address all your concerns and provide you with the best possible service. If you have any further concerns or questions, please do not hesitate to reach out at 830-303-4381 ext. 2035 or via email at gstehle@seguinchevrolet.com. I would be more than happy to help you in any way that I can. Thank you for your patience and we are looking forward to hearing back from you. Sincerely, Jeremy Sims, General Manager

October 06, 2023

Had an appointment arrived on time, but still had to wait almost two hours again Employees py no attention to customers. More

by juan.gonzalezriver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service dept
Report | Print
Oct 12, 2023 -

Seguin Chevrolet responded

We would like to apologize for any inconvenience caused during your recent visit to our service center. It is never our intention to make our customers wait longer than necessary. We understand that your time is valuable and we appreciate your patience. We want you to know that the appointment is scheduled with the service advisor to ensure that we address all your concerns and provide you with the best possible service. Your satisfaction is our top priority. You can reach out at 830-303-4381 ext. 2035 or email at gstehle@seguinchevrolet.com, I would greatly appreciate your feedback regarding your visit. This will help us improve our service and ensure that we meet your expectations in the future. Thank you for choosing our service center, and we look forward to hearing back from you soon. Sincerely, Jeremy Sims, General Manager

October 06, 2023

Good people curiosity friendly very attentive they are God at what they do and you won't iaeave without a vehicle More

by MARIAROMEO213
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramiro Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 09, 2023 -

Seguin Chevrolet responded

Hi MARIAROMEO213, Thank you for your kind review. We are glad to hear you were satisfied with your buying visit. We hope to see you soon. Take care. Sincerely, Jeremy Sims, General Manager

October 06, 2023

Sam provided professional attitude and was knowledgeable. Prompt service and sales. Will purchase from. Seguin Chevrolet again. More

by TRACYKCK74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Hood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 09, 2023 -

Seguin Chevrolet responded

Hi TRACYKCK74, We appreciate your 5-star review. We are delighted to hear Sam was helpful throughout the purchase of your new vehicle. We hope to see you soon. Take care. Sincerely, Jeremy Sims, General Manager

October 05, 2023

This is a wonderful dealership. All the employees are friendly and helpful. The salesman that sold our car, Ivan, knew every question we asked him. I hope to send family and friends More

by Robert Niemietz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenn Tejada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua Mitchell, Anthony Hernandez, Beca Ramirez Godoy, Ben Reinke, Erika DeLaGarza, Ivan Perez, Luis Hernandez, Ryan Faglie, Gabby Martinez
Report | Print
Oct 06, 2023 -

Seguin Chevrolet responded

Hi Robert, We appreciate your 5-star review. We are glad to hear Ivan was helpful with your buying experience. We hope to see you soon. Take care. Sincerely, Jeremy Sims, General Manager

October 05, 2023

Jamie was very good got me in the truck I wanted very nice person could lay off the hamburgers lol but really nice and did his best to make it happen thank you sir and for the cap More

by JOEGARZA119
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Hernandez
Report | Print
Oct 06, 2023 -

Seguin Chevrolet responded

Hi JOEGARZA119, We appreciate your 5-star review. We are delighted to hear Jamie was excellent at finding the truck you wanted. We hope to see you soon. Take care. Sincerely, Jeremy Sims, General Manager

October 04, 2023

Work was done but I question that used parts were installed on my car. Why were my light housing changed to used units that are in poor condition? Can't trust a company that does not explain what the More

by Gus Cantu jr
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Dept.
Report | Print
Oct 05, 2023 -

Seguin Chevrolet responded

We would like to apologize for not informing you about the repair done on your vehicle for the recall. We recently discovered that certain 2010-2017 model year GMC Terrain vehicles fail to conform to Federal/Canada Motor Vehicle Safety Standard (FMVSS) 108. To address this issue, we installed headlamp appliques on your vehicle. Hi Gus Cantu jr, The headlamp design allows a narrow beam of light from the lower beam lamp to reflect off of the inner surface of the high beam reflector, which may cause glare or be distracting to other drivers, increasing the risk of a crash. The headlamp applique, which is a film that goes on the headlamp assembly, will address this issue and prevent such incidents from happening. We apologize for any inconvenience this may have caused and assure you that our team is dedicated to ensuring the safety and satisfaction of our customers. If you have any questions or concerns, please do not hesitate to contact us at 830-303-4381 ext. 2035 or email us at gstehle@seguinchevrolet.com. Thank you for your understanding. Sincerely, Jeremy Sims, General Manager

1
...
81
82
83
...
159