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Seguin Chevrolet - Service Center

Seguin, TX

4.1
1,581 Reviews
Call Service Center (830) 303-4381

1,581 Reviews of Seguin Chevrolet - Service Center

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October 03, 2023

Ro Reyes did a super job in handling this sale. Very courteous and knew his stuff. Great job Ro. More

by JOEANMARYANN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Wiatrek
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ro Reyes
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Oct 04, 2023 -

Seguin Chevrolet responded

Hi JOEANMARYANN, We appreciate your kind review. We are delighted to hear Ro did an excellent job with your service visit. We are looking forward to seeing you soon Take care. Sincerely, Jeremy Sims, General Manager

September 30, 2023

El servicio es muy eficiente, con profesionalismo y lo más importante para mi, es que tienen personal que habla español, muchas gracias! More

by beatriz nino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Santiago
Report | Print
Oct 02, 2023 -

Seguin Chevrolet responded

Hi beatriz nino, We appreciate your 5-star review. We are glad to hear our service team was excellent during your visit. We are looking forward to seeing you soon. Have a great day. Sincerely, Jeremy Sims, General Manager

September 30, 2023

Rodrigo was our salesperson. Great customer service from sales to finance. Seguin is the #1 dealership! More

by GMBCC143
Recommend Dealer
Yes
Employees Worked With
Rodrigo and Mike, Anthony Hernandez, Luis Hernandez
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Oct 02, 2023 -

Seguin Chevrolet responded

Hi GMBCC143, We appreciate your kind review. We are glad to hear Rodrigo was excellent throughout your visit. We hope to see you soon. Take care. Sincerely, Jeremy Sims, General Manager

September 30, 2023

Clean show room ,friendly fast people that seem to care about taking care of their customers More

by Mr.Lavelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maintenance
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Oct 02, 2023 -

Seguin Chevrolet responded

Hi Mr.Lavelle, Thank you for your kind review. We are glad to hear our team took excellent care of you during your visit. We hope to see you soon. Take care. Sincerely, Jeremy Sims, General Manager

September 30, 2023

Overpriced package deal for used cars. .4k for 2 front tint rubber small stickers ad "guards" 4 wheel locks and a carwash..and wasnt able to deny the package..was a must.. Car wasnt washed More

by EDCONTRERAS_18
Recommend Dealer
No
Employees Worked With
Anahi was good
Report | Print
Oct 13, 2023 -

Seguin Chevrolet responded

Dear EDCONTRERAS_18, we are deeply sorry for any inconvenience we may have caused you. Please know that your satisfaction is our top priority, and we truly appreciate you taking the time to reach out to us. Thank you for your patience and understanding, and we hope to have the pleasure of serving you again in the future. Sincerely, Jeremy Sims, General Manager

September 29, 2023

Made a 1030 appt, not called up until 11. Service dept seemed chaotic. Lots of people and the service guys running around everywhere. Once I was called, Santiago walked me out to my car and I More

by JACQUE2342
Recommend Dealer
No
Employees Worked With
Santiago
Report | Print
Oct 06, 2023 -

Seguin Chevrolet responded

Hi JACQUE2342, We apologize for any inconvenience that may have been caused and understand that your time is valuable. As a gesture of goodwill, we would like to offer our assistance in addressing any concerns you may have. Additionally, we would like to offer you a loaner vehicle to help alleviate any inconvenience caused by this situation. We understand the importance of reliable transportation and are committed to ensuring that you are taken care of. Please don't hesitate to contact us at 830-303-4381 ext. 2035 or via email at gstehle@seguinchevrolet.com if you have any concerns. We would be more than happy to speak with you and address any issues you may have. Thank you for your understanding and patience, and we look forward to hearing from you soon. Sincerely, Jeremy Sims, General Manager

September 28, 2023

Made an appointment, long line when I got there. Had to wait for oil change More

by VIRGINIAVILLARREAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept., Jose Santiago
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Sep 29, 2023 -

Seguin Chevrolet responded

Hey VIRGINIAVILLARREAL, I really appreciate your kind review. It's unfortunate that the oil change for your vehicle took longer than expected. Please accept my sincere apologies for the inconvenience caused. We would be delighted to see you again soon. If you need any assistance with your vehicle, please don't hesitate to contact us. We are always here to help you. Take care and have a great day! Sincerely, Jeremy Sims, General Manager

September 28, 2023

I brought in mom's Envoy. Quick turnaround and good engagement throughout this transaction to check out her vehicle. More

by Roy Woods
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Hood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 29, 2023 -

Seguin Chevrolet responded

Hi Roy Woods, Thank you for your 5-star review. We are delighted to hear you were satisfied with your vehicle's service. We hope to see you soon. Have a great day. Sincerely, Jeremy Sims, General Manager

September 27, 2023

Tyler does an amazing job and should be given a raise. The service was extremely fast. More

by Michael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jayson Tyler
Report | Print
Sep 28, 2023 -

Seguin Chevrolet responded

Hi Michael, We appreciate your 5-star review. We are delighted to hear Tyler did an excellent job with your vehicle service. We hope to see you soon. Have a great day. Sincerely, Jeremy Sims, General Manager

September 27, 2023

Your website said 79. 95 for an oil change. I ended up paying a $108. This price is way too much. I have never paid that much for an oil change. More

by rhale55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Report | Print
Oct 05, 2023 -

Seguin Chevrolet responded

Hi rhale55, I am sorry for the inconvenience caused during your recent visit. As per your request, I have added a note in your account offering you the next oil change for free. Your feedback is important to us, and I would love to hear from you about how we did. Please feel free to contact me at 830-303-4381 ext.2035 or email me at gstehle@seguinchevrolet.com. I am looking forward to hearing from you. Thank you for choosing our services. Sincerely, Jeremy Sims, General Manager

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