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Seguin Chevrolet - Service Center

Seguin, TX

4.1
1,596 Reviews
Call Service Center (830) 303-4381

1,596 Reviews of Seguin Chevrolet - Service Center

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July 22, 2023

Friendly,Knowledge Of Wants And Service. Quick To Respond And Remind What Is Work On And Time Frame. More

by JOEDG58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't Know
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Jul 24, 2023 -

Seguin Chevrolet responded

Hi JOEDG58, Thank you for your kind review and 5-star rating. We are delighted to hear our service team was excellent. We are looking forward to seeing you soon. Take care. Sincerely, Jeremy Sims, General Manager

July 22, 2023

I was satisfied with the service center. They were very helpful in answering my questions. More

by Lin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service center
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Jul 24, 2023 -

Seguin Chevrolet responded

Hi Lin, We appreciate your 5-star review. We are glad to hear you were satisfied throughout your visit. We hope to see you soon. Have a great day. Sincerely, Jeremy Sims, General Manager

July 21, 2023

I arrived at Seguin Chevrolet at 7:10 and there were 8 to ten vehicles in front of me. I expected to leave between 10:30 to 11ish. They finished the service in less time then I expected. More

by PENA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Noor
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 24, 2023 -

Seguin Chevrolet responded

Hi PENA, Thank you for your 5-star review. We are delighted to hear our service team took excellent care of you of your vehicle. We are looking forward to seeing you soon. Have a great day. Sincerely, Jeremy Sims, General Manager

July 21, 2023

The Chevy vehicle was fixed with no issues and was ready the very next day . More

by MANDAMAIEN_18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyson
Report | Print
Jul 24, 2023 -

Seguin Chevrolet responded

Hi MANDAMAIEN_18, We appreciate your kind review. We are delighted to hear our team was excellent service with your service visit. We hope to see you soon. Take care. Sincerely, Jeremy Sims, General Manager

July 21, 2023

Took truck in for oil and filter change and was made aware of a recall. Vehicle sat at dealership for 6 days and everything was not completed. When I picked truck up on the sixth day. Dealership left a More

by PATRICK.PINDER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Employees don’t call back
Report | Print
July 20, 2023

I bought my 2023 Tahoe and not satisfied . Twice it has been in the shop More

by JPESQUEDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amber, maintenance
Report | Print
Jul 24, 2023 -

Seguin Chevrolet responded

Hi JPESQUEDA, We’re sorry for any inconvenience we may have caused you. It is always our #1 goal to satisfy our customers, and we appreciated that you took the time to write to us. We would like to know more about the concerns you are having with your vehicle. Please contact Gary Sthele at 830-303-4381 ext. 20235 or by email at gstehle@gstehle@seguinchevrolet.com. Thank you for your patience and we hope to see you again in the future. Sincerely, Jeremy Sims, General Manager

July 20, 2023

Dennis service rep. was very friendly good customer service.It took more then usual for my oil change and tire rotation. More

by raul.urrutia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis service Rep.
Report | Print
Jul 21, 2023 -

Seguin Chevrolet responded

Hi raul.urrutia, We appreciate you taking the time to write a kind review. We are glad to hear Dennis took excellent care of your vehicle. We are looking forward to seeing you at your next service. Have a great day. Sincerely, Jeremy Sims, General Manager

July 19, 2023

I have nothing to say about them for the past 7 months playing phone tag to get a simple sensor put on my husband's truck More

by lisavaldez34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony Hernandez, Eddie De Luna, Luis Hernandez
Report | Print
Jul 25, 2023 -

Seguin Chevrolet responded

Hi lisavaldez34, We apologize for any inconvenience of having to wait so long to receive a special order part for your vehicle. Please contact Gary Sthele to discuss your experience further and to ways to improve customer experience. Please call 830-303-4381 ext. 2035 and/or email gstehle@seguinchevrolet.com. Sincerely, Jeremy Sims, General Manager

July 19, 2023

After calling around town for battery replacement for my truck, Seguin Chevrolet was able to confirm they had the battery I needed in stock and was able to install it the within 2 hours same day I dropped m More

by Koeppe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis in Service
Report | Print
Jul 19, 2023 -

Koeppe responded

Good service the same day needed

Jul 20, 2023 -

Seguin Chevrolet responded

Hi Koeppe, We appreciate your 5-star review. We are delighted that our service team took excellent care of your truck. We hope to see you at your next service visit. Have a great day. Sincerely, Jeremy Sims, General Manager

July 19, 2023

Tyson is the best. His customer service skills always go above and beyond. Your mechanics do excellent work too. More

by Budwoman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Jul 20, 2023 -

Seguin Chevrolet responded

Hi Budwoman, Thank you for your kind review. We are glad to hear Tyson went above and beyond during your service visit. We are looking forward to seeing you soon. Have a great day. Sincerely, Jeremy Sims, General Manager

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