My wife went two days ago to this dealership, having narrowed down her vehicle search to two different vehicles - one being a Mazda CX-9 and one being a Toyota Highlander. I want to stress that the salesperson who assisted my wife (Kimberly R.) was very courteous and fantastic to work with, and my wife's experience with her was fantastic.
That essentially ended, however, once the sales manager (Jesse C.) began to talk. My wife had been asked a question or two about whether cost was important and the like. The sales manager did state (accurately so) that they knew they could beat the Toyota dealership on MSRP. My wife mentioned at one point that she was also going to head to the other dealership to test drive one of their vehicles to see what they could do.
Despite my wife having already provided a VIN (for trade-in value evaluation), she was told by the sales manager that "studies show that you tend to buy a vehicle from the last dealership one visits; so if you're serious about doing a deal, let me know."
Good deals are always fantastic, but bad customer service will - and did - kill a deal in its infancy. We were so put off by this treatment that she immediately headed over to the Toyota dealership and purchased a vehicle that day - and while the Toyota dealership didn't quite match MSRP, they got very close, provided a lifetime engine warranty, came up an extra $500 on the price, *AND* provided an extra 6 free oil changes.
The sales manager was, however, correct about one thing. One does indeed tend to buy a vehicle from the last dealer they visit. This usually has to do with the fact that the last visit involves contract signature, exchange of keys, etc.