I bought a very nice looking 2012 Town & Country on September 19th. At the time my wife was in labor, so we couldn't go see the van in person, but we needed a vehicle to fit our growing family. I purchased the vehicle via phone and email. I was sent a vehicle inspection showing the vehicle had been inspected by Sellers Subaru, and given a clean bill. So I went ahead with the purchase. Upon receiving the vehicle, I needed to immediately take it to Goodyear to get 4 new tires, the tires were too bald for me to allow my family to drive in the van. This was not a deal breaker, because tires are simply a maintenance issue. The real problem (and one reason for the one star review), is that on November 9th (52 days later), the transmission went completely out. Now, in 52 days, some folks might be able to really put on some serious miles, and ware on a vehicle, but not us. This is my wife's vehicle. We bought it while she was in labor, and it sat mostly in the driveway these 52 days. We only put one tank of gas through it, around 300 miles. 300 miles going back and forth to doctors appointments with a newborn in the vehicle, so it wasn't being hotroded.
So I contact the dealer to inform them that the car they just sold us, had the transmission go out. They said they would like to see it, and once they diagnosed it they would see if they could, "pay for some of it, none of it, or all of it". So I paid out of my pocket to get the van from my mechanic's shop, to the dealership. All the while the dealer said they would have a loaner vehicle for us the next day, then the next day, then the next day, until they inform me that they won't be doing the ethical thing, and fixing the van, and therefore will not be supplying a loaner vehicle.
So I've been paying for Uber and Lyft's on the days that my wife needs to drive my car. My wife and I own a van that does not drive. We payed $1,000 for new tires for a car we cannot drive, we are paying a loan on a car we cannot drive, and we're paying insurance on a car we cannot drive.
After speaking with a lawyer, he is willing to take our case, to sue the dealer to pay for repairs, a rental vehicle, reimbursement of towing, and Uber & Lyft rides. He says because the dealership did an inspection of the vehicle, and we only put 300 miles on the vehicle it is a slam dunk case, which I guess is good. The problem is why is it right to have to sue folks just to force them to do the right thing? Why don't folks just do the right thing in the first place? Wouldn't it be cheaper for the dealer to just fix the vehicle, and supply a loaner, then pay a judgment and both sides legal fees? I guess they assume most folks won't go through with hiring a lawyer and filing suit, and if 1 in 10 folks do, they save money over all. Just because this tactic might make financial sense, doesn't mean it's right. It's not right for a dealer to treat folks like this, period.