A couple of weeks ago I started to experience a grinding noise coming from the vehicle at no load conditions, basically coasting through parking lots, or coming to a stop. At first I thought it was the front brakes, but inspection proved to not be the front brakes. As time went on I still had the grinding noise, but now above 40MPH a hum developed. At this point I thought it may be the rear parking braking, but with further inspection I found that the grinding noise was coming from the center carrier bearing of the drive shaft, which I thought was odd for a Subaru with only 78k miles.
Doing some research online I found out that this problem was not wholly uncommon, but occurred at much higher mileage. Also, this was not typically a serviceable part, except to replace the entire driveshaft. I ended up calling Sellers Subaru, since it was the closest to my residence. I talked to Kim Rundel the service manager and explained my situation, she was really helpful from the get go and willing to look to see if the part was available and to quote the price of service.
After discussing pricing and availability with her I was able to bring my vehicle to the dealership that day for them to confirm the issue that I had described. Her tech looked at my vehicle and diagnosed the issue as the center carrier bearing, which I had suspected as being the issue. But, the good part, no the great part in all this was that Kim didn't want to stick me with the entire repair cost being under 80,000 miles (note powertrain warranty is only 60,000 miles). I was very thankful that Kim and Sellers Subaru was willing to stand behind their product and help with something that should have at least lasted to 100,000 miles.
I would have to say that this is probably one of the best experiences I have ever had at a dealership service department. Maybe this was my turn to have something good happen, I don't know. What I'm saying is give Sellers a chance. To me they are a hard working dealership, that seems actually interested in their customer and not their dollar. I know I will be returning here for future service needs.