Let me start by saying I have owned Chevrolet Suburbans for 18 years. I love them! They are the best car/truck I have owned. However, I am sorry to say that the service department there is so unbelievably incompetent it is amazing that they make any money. Bob Oliver, the Assistant Service Manager, is not able to effectively do his job. I took my car to my personal mechanic first. He told me the problem was a known recall. Confirmed this with the dealership. I took my car to David Maus Chevrolet in Sanford for the known defect repair with an appointment. Bob said it will take less day. I get a call later in the afternoon informing me that it will be up to 5 days before I can pick up my car because they had to order a part. Okay. This happens now I need a rental. So Bob informed me they are all out and they give them out on a first come first service bases and I am welcome to come to the dealership and wait with no timeframe on availability. Clearly not an option. And Bob doesn't answer his phone so I have to go down there to tell him I need my car back and he can call me when the part arrives and I will bring it back. So low and behold I go when they open at 7am and there is a rental. I take it. Monday rolls around 5 days later and Bob says your car is ready! Great! I am out of town so I say I will pick it up on Wednesday. Perfect see you then. I fly in go directly from the airport and my car is not ready and Bob didn't know it was there. You can not make this stuff up. Livid was my feeling at the time. So, Joe, Bob's manager, nice but not helpful. So, I ask who is your manager. He is it. After further conversation changes his mind and gives me his managers name. TBC. Just say no to David Maus Chevrolet. If I could give zero stars I would have.