I contacted Sendell to purchase a used 06 Baja turbo they've had listed for some time. They purposely photographed the vehicle to hide the damage it has to the left front bumper. They also claimed that the factory hard tonneau cover clearly pictured on their site was "never on the car".
The car also has mis-matched tires, which is hard on the differentials, and has had the turbo and downpipe replaced.
So, I made the 80 mile one way journey to see this car. Jim Struble, who reminded me of his 43 years of sales experience many times, didn't seem to have the time to devote to me, as he was busy that evening with another customer, while every other salesman but one, hung out in the sales managers office shooting the breeze.
So, after deciding I was still interested in trading my 2012 Subaru Forester XT premium with 49k miles in on a 06 Baja, turbo, I then was sat down for the stereotypical dealership numbers game. Let me clarify, I want a Baja, my credit score is in the 800's, so there shouldn't of been any issue presenting me some options.
KBB and NADA say fair trade value for my car is around 17-19k, (I was hoping for 16k). Sendell insisited my car was worth a mere 10-14k tops, and that there 06 Baja with 88k was worth 13k. I realize a Baja has some price retaining value for rarity etc.
However, the same can be said for a forester XT with low miles. Regardless, we were "too far apart" on numbers for them to even present any kind of offer or payment options to me at all. Jim just said I was unreasonable, and they couldn't work with me, and never made me a trade offer.
Jim challenged me to find a dealer who uses KBB and NADA book numbers, and said market value dictates what they would pay, and that they would be "insane" to pay be what KBB or NADA prices show, as those sources are "never accurate".
I told Jim I understood all of this, that I too have auto sales experience, and just wanted to get the best deal I could for my trade. Jim once again told me that he and his dealership couldn't work with me, and never even let me know what their true offer for my trade was, or if they were willing to negotiate pricing or other optionsn on their used vehicle.
I thanked Jim for his time, and left confused as to why no offer was ever made for my vehicle, which they told me was in "very nice condition, and has nothing wrong with it." I guess I'm just mainly confused as to why they didn't even "work" for the sale, or try to make what I felt was a straight forward process happen.
If you choose to go to this dealership, maybe choose a salesman who's worried less about his years of experience, and one, who Is more interested in making a sale. Though judging by the way they all hid in the managers office, none of them are too interested in making a sale, versus taking up space.