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Serpentini Chevrolet of Orrville - Service Center
Orrville, OH
40 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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40 Reviews of Serpentini Chevrolet of Orrville - Service Center
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August 21, 2018
Excellent Service For a very busy dealership, everyone was very friendly. Service Department was very accommodating and fast. I will always come here for service & buyi For a very busy dealership, everyone was very friendly. Service Department was very accommodating and fast. I will always come here for service & buying a new vehicle. More
by PS7307
Employees Worked With
david ramsay, Joe Freno, Adam Shilling
August 20, 2018
Amazing service They had amazing service no matter how long it took to get the job done,also we have perfect communication between us and the service department. They had amazing service no matter how long it took to get the job done,also we have perfect communication between us and the service department. More
by Janee Becker
Employees Worked With
David Ramsay
August 19, 2018
Service Center I was greeted with a smile. They confirmed what I asked to have completed with my car. I was able to work comfortably in the waiting area enjoying ref I was greeted with a smile. They confirmed what I asked to have completed with my car. I was able to work comfortably in the waiting area enjoying refreshments while my car was getting taken care of. Work was done in a tinely manner and I was on my way. Prior to leaving my extended warranty was reviewed to show what services I had left on my warranty. I appreciated this because honestly I had lost track. Great experience!! More
by JenBakes
Employees Worked With
David Ramsay
August 16, 2018
Very Friendly Staff I have bought 2 cars there and got a great deal both times. I would certainly recommend them to anyone who is looking for a new or used car. I have bought 2 cars there and got a great deal both times. I would certainly recommend them to anyone who is looking for a new or used car. More
by Tracy314
Employees Worked With
David Ramsay, Matt Matjunas
August 10, 2018
Easy and Kind I went to Serpentini for an oil change and to get my AC checked out. Dave Ramsay helped me. Not only was he super kind, but he got everything done. My I went to Serpentini for an oil change and to get my AC checked out. Dave Ramsay helped me. Not only was he super kind, but he got everything done. My AC problem was kinda complicated but he went through everything several times to make sure that the problem I experienced was as clear and detailed for the technician. I would highly, highly recommend Serpentini Chevrolet to anyone. More
by Hobbitgirl
Employees Worked With
David Ramsay
July 27, 2018
Great place to Buy you next car! Just looking at get my two other car serviced. I was not even looking to buy a car that day. Well, I did from Ray! It was great experience and he was Just looking at get my two other car serviced. I was not even looking to buy a car that day. Well, I did from Ray! It was great experience and he was very easy to work with. More
by JCB44
Employees Worked With
Jason Anderson, Ray Hawks, Joe Freno
July 12, 2018
Sales and service I can't say enough good things about the service and sales department of Serpentini Chevrolet of orrville. From my lease purchase with Matt M. In sale I can't say enough good things about the service and sales department of Serpentini Chevrolet of orrville. From my lease purchase with Matt M. In sales and David R. In service. What a great group of people to deal with! I will definitely be purchasing more vehicles from you in the future! More
by Chevyguy2016
Employees Worked With
David Ramsay, Matt Matjunas
April 11, 2018
SERVICE DEPARTMENT Had my oil changed right around 1,000 miles ago at 15,910. My car is a 2017 Chevy Cruze. A few weeks ago, I found a fairly decent puddle of oil in Had my oil changed right around 1,000 miles ago at 15,910. My car is a 2017 Chevy Cruze. A few weeks ago, I found a fairly decent puddle of oil in my home garage. Was rather puzzling. Chalked it up to being from my 2008 Chevy Cobalt. Yesterday, I found a HUGE puddle of oil on my garage floor. Short and sweet....I took pictures. Coming from the oil filter. Service manager is difficult to work with. My car is sitting as after speaking with her twice, I can't trust her. I suspect a faulty oil change Possible engine damage?? Why would I take it back for her to inspect? You know? Your dealership/service department writes on here that you attempted this and that with me. Sure!! You know darn well well Tanya that you werecrude and attempted to intimidate me per telephone. You made it clear that without even knowing my situation nor inspecting my car that a loaner was not likely and you were sure it would be "a quick fix". Offered to come get myself and the vehicle? Yes you did!! But only after I told youthat I had pbtained 3rd party verification of the errors. As for being human, that is what I asked of you in the first place!!!! Anyone who wants to know the real truth and why Tanya cannot be trusted in regards to my situation, is free to contact me. Should I tell them more? Like how the service department wamted to charge me around $80 for that so called oil change/rotation when my warranty actually covers it? How my sensors pn my tires were not reset? The fact that my oil filter was not tightened? Should I keep going? Should I make the voicemail from Tanya public? Matt, when are you going tonstop trying to cover up and bail out that lousy service department?? Nobody wanted to do anything but cover up the mess and deter me from obtaining a loaner. Tanya atyempted to convince me pver the phone that "it was nothing". I was also initially told to drive it over. After my insistance that I was not driving it, then ypu tell me to call GM for a tow. Once I had a different, professional mechanic find the errors, that is when you tried to say you offered to come get it! Lie!!! You tpld me tp drive it or Tow it. Again, Tanya who I can't trust, is the one whp was gping to see my vehicle since she is called the service manager. I think not!!! You messed up. I gave you a chance to make it right. You caused so much worry and stress. You didnt offer anything until you knew I took it elsewhere. You can't cover up your stories forever! More
by Feelingscrewed
Employees Worked With
Jeff Neuman, Tanya Zeitler, Matt Matjunas
January 03, 2018
Replaced faulty thermostats Several months ago I had a faulty thermostat replaced at the Orrville Serpentini service garage. Unfortunately the replacement thermostat failed prem Several months ago I had a faulty thermostat replaced at the Orrville Serpentini service garage. Unfortunately the replacement thermostat failed prematurely. Serpentini guaranteed their service and replaced that part again. More
by rascal1234
Employees Worked With
Joe Freno
May 30, 2017
Poor customer service Bought my car in November 2016 took it in February for an oil change and told them about my rims rusting they said I had to take it to the body shop Bought my car in November 2016 took it in February for an oil change and told them about my rims rusting they said I had to take it to the body shop to be looked at I could not do that as I work till 430 every evening and could not make it there before they close, three months later I take it back in for an oil change and tell them again about my rusting rims, car at this point has 22,000 miles they said they will take pictures and send to body shop that was six weeks ago after numerous phone calls and a phantom appointment that I supposedly had, but they had no record of, I still do not have my rims fixed More
by Rgarrett0329
Employees Worked With
Tanya Zeitler, Joe Freno, Adam Shilling, Jeff Nagy, Marilyn Cruz
