Serpentini Chevrolet of Strongsville

Liars and Circus Clowns My experience began last month when I received an email stating I was pre-approved. When I arrived a young salesman (David Fontenez) approached my hu My experience began last month when I received an email stating I was pre-approved. When I arrived a young salesman (David Fontenez) approached my husband & I. I told him I was pre-approved . I gave him a list of approx. 7 types of cars that I was interested in. He proceeded to work with Willis Tabron (Finance Mgr) regarding how much car I qualified for. No one paid any attention to list I provided. It was like Abbott & Costello & who's on first. By this time, Willis attempted to shove two cars at me...a cheap Chevy Captiva & a Chevy Equinox, which neither was on my list of cars I wanted. Willis suggested we test drive the Equinox. By this time its late in the day & getting dark. I decided that we'd test drive the Equinox. My husband thought he heard a noise, so we decided against the car. I told David (Fontenez) the next morning that I didn't think we would get the Equinox. I told him that I didn't like the way Willis was talking to us & that in Willis's attempt to get us in something, no matter what...he didn't care what we wanted. I told David to find another finance person for us to work with no matter how long the car search took because I had two vehicles & wasn't in a rush. Three weeks go by & after seeing that the Equinox price was reduced $1100. I called David back & told him to get the numbers together. David didn't know who I was, so he couldn't possibly be working on any other vehicles for me based on the list of cars that I'd given him. David said that I'd have to bring my vehicle back in so that they could re-evaluate it because it had been a while, so that they could check the mileage again, which made no sense. My husband didn't want to go because he said he smelled some bull cooking. I convinced to go back to the dealership with me. I was told by David to come at 9:15 am on Saturday. We get there & David called off sick....met with Brandon McCray. Brandon got dragged in at the end without any knowledge of any prior conversations previously discussed with David & Willis. Willis steered the entire process from the beginning. Even after I told David I didn't want to deal with Willis ever again...who do you think was calculating figures on my potential deal....Willis! Remember Willis is the one that suggested we test drive the Equinox because I qualified for it based on the payment range I wanted to maintain. At Brandon's suggestion, we test drove the vehicle again, per Brandon "to make sure it was running okay". At 1:00 in the afternoon, we're still at Serpentini. The next thing I know, they're speaking about a $500 down payment, payments of close to $600 month, for the same vehicle that Willis Tabron said I qualified for at $400 month. I don't know where they found Willis at but they need to send him packing to learn his craft. The next clown that entered the ring was Don Nicol (Mgr). He said I was trying to buy too much car based on my credit. I told him that Willis was the one that basically said I qualified for the Equinox. Don joked about it as though to patronize me & said he got on Willis about it. Don offered me to look at the web site & pick out something cheap. By this time, it's late afternoon. I told Don to find my car keys....I wanted to leave. He said he "let" me leave. It was a bait & switch type of operation & the final call was the rope a dope type ending. I'm 57 years old & have bought numerous cars through-out my life & have never ever experienced such a fiasco as this. I've never been treated so poorly, humiliated & lied to so badly as Serpentini did, out of all the car buying experiences I've had before. I will never ever do business with any Serpentini dealership again. Nor do I suggest anybody else deal with Serpentini. The owner in the commercial needs to pay closer attention to who's representing him at his dealerships. The type of service he's presenting at his dealership is certainly not a "Proud American". If that's the case, American has gone to xxxx in a handbag. I felt so bad when I left, all I could do was fight back the tears but shed a few when I got in my car. The good news is I went to Ganley Chevrolet on Brookpark & was hooked up with a brand new 2016 Equinox with 13 miles on it within the payment I wanted! Ganley treated me like a queen. Everyone I met & dealt with was exceptional! More

awsome I bought this from Kerra O neill a great sales person who helped me get in the truck i needed then when i did have a problem she made an appointment f I bought this from Kerra O neill a great sales person who helped me get in the truck i needed then when i did have a problem she made an appointment for me the next day and Keith Kinnan took over couple hrs later i was out the door with no problems Thanks guys great job. second car from serpentini and won t be my last...Ron Costantino More

Above and beyond I was working with a man named Brandon and he was awesome! The first thing he did was sit and had a conversation about what I was looking for, any fav I was working with a man named Brandon and he was awesome! The first thing he did was sit and had a conversation about what I was looking for, any favorite car and what I was looking to pay a month. With not so great credit I figured that it would be very hard to get a good monthly payments but Brandon was such a sweetheart and went truly above and beyond to make me happy! I can't thank him and the sales manager (Don) enough! More

Wicked Joe Battaglia was rude, discourteous, and ill-mannered. He also has a habit of adding maintenance services that are not required. I have been a life Joe Battaglia was rude, discourteous, and ill-mannered. He also has a habit of adding maintenance services that are not required. I have been a life-long Chevrolet customer, but my experience with Mr. Battaglia will keep me from buying another Chevy. More

servicw writer from xxxx I have heard from locals about the practices of Sepentini in Strongsville but decided to try their service out. He refused (service writer) to take c I have heard from locals about the practices of Sepentini in Strongsville but decided to try their service out. He refused (service writer) to take care of my warranty work. I asked to see a manager & he wanted to know why? Acting Service Manger, irritated already so I said I came in to complain to him about the way his writer talked & treated me. He said I already told him to tell you to take it back to the selling dealership. He & his acting manager for the day told me & my car to get off his property. I wonder if Mr Serpentini knows that he doesn't own the property anymore? After a few choice words I was leaving until I decided to tell the General Manager. Matt was very polite & said he would follow up on Monday when the Service director get back. Regardless of how this works out-Do yourself a favor & go elsewhere to another Chevy dealer More

NO PROBLEM FOUND AT THIS TIME.& GOOD LUCK GETTING YOUR MONEY Once they get your money your done! It's you against them. Don't give up no matter what they say. It took me over 15 months for them to give me a vehi Once they get your money your done! It's you against them. Don't give up no matter what they say. It took me over 15 months for them to give me a vehicle that didn't shake at highway speeds, leak water after it rained and rattled over every bump and turn. This was a brand new vehicle and every time a brought it to them they said"NO PROBLEM FOUND". Finally General Motors Agreed with me and repurchased the truck and gave me a new truck that is as close to perfect that one would expect, Thank you to the Better Business Bureau. still fighting with Carol and Nat in the finance department for my money back on the service warranty that was purchased after the vehicle sale. they don't like giving money back only taking it! not even sales tax on the items returned. I don't understand why they give people such a hard time giving people whats rightfully theirs. Not giving up. More

Complete Customer Satisfaction We visited Serpentini March 27, 2016.in search of a Chevy Cruze. Chris Klien was professional and helpful from the moment we arrived. He was intent on We visited Serpentini March 27, 2016.in search of a Chevy Cruze. Chris Klien was professional and helpful from the moment we arrived. He was intent on providing us with what we wanted at the best price. I really appreciate the fact that there was no pressure. We are very satisfied with our purchase. My daughter thought the fact that you had a Café that served breakfast was awesome and stated "the food was really good." Everyone was very friendly and informative. Thanks to everyone our overall experience was excellent!! More

Pushed Aside and Ignored I went to this dealership in search of assistance and prices on Chevy Sonic's. I knew exactly what I wanted in the vehicle, I just wanted the assistan I went to this dealership in search of assistance and prices on Chevy Sonic's. I knew exactly what I wanted in the vehicle, I just wanted the assistance of a salesman to walk me through the numbers part, something that would take a decent salesman a small 15 minutes of their time. However, the salesman so rudely explained that they don't make commission over just sitting down and speaking about prices if I wasn't looking to buy that day or even that same week. So thank you to the salesman Derek that make me angry enough to go to a different dealership. I left Serpentini, and went straight to Pat O'Brien Chevrolet where I actually ended up buying a car that very same day. All because the salesman took 15 minutes of his time to go over my inquiries! Thank you Derek for sending me to the right place! More

NOT COMING BACK! Steve did a great job. Although once he got my 50k my problems didn't seem to matter. still waiting to hear back from him. You really need to have mo Steve did a great job. Although once he got my 50k my problems didn't seem to matter. still waiting to hear back from him. You really need to have more interest in the customers complaints and problems after you get the money!! never go back to serpentine again. there motto is NO PROBLEM FOUND AT THIS TIME. More