I got into an accident towards the end of December and my insurance totaled my car out. After they paid the value, I still had roughly a $3,000 balance left on the old car because it was still being financed. So, it was time to car shop. I love Chevy, especially the Malibus. They are great on gas, big cars, and have great features. I stopped in Serpentini in hopes of getting a used Malibu, but I could not get approved because I wanted the negative balance rolled into a new loan on a used car. The first hand I shook was David Fontanez. He was the only salesman standing outside in the freezing cold at the entrance. (Now that's a go-getter!) He took care of things this whole time, and Vince Morris tried to work some things out to.
I'll get to the point. I did not get a vehicle from here, because I had later decided not to include the negative balance in a new loan, but by the time I called Serpintini back, they had sold the Malibu I wanted. They had a comparable car, a 2015 Impala, but I found a better deal elsewhere.
Mind you, I didn't get a car from here this because Serpentini couldn't do it. If they had the Malibu at the time I changed my mind on deciding against rolling the negative balance into a new loan, I would've definitely purchased the Malibu from them. I was approved for the Impala, but it was just out of my budget. I have no doubt that I would have been approved for the Malibu and it would have definitely been within my budget. (The Impala was roughly $4,000 more.)
This entire time David was super laid back and very understanding. Of course, he wanted me in the Impala and tried to sway me into it, but he was also very laid back and didn't put pressure on me in the way to make me feel guilty as many salesmen out there do. He always said at the end of the day I'm the one making the car payment and I have to do what is best for me. Vince was also laid back, and did his best as well.
If I ever need a new car again, this is the first place I am coming back to, and David is the first guy I'm going to schedule my appointment with. Any friends or family that need a car, I will be more than happy to send them his way.
I never had such a chill experience at a large dealership. I can't speak for any other salesman, but if you're looking for a new or used Chevy, ask for David Fontanez at Serpentini of Strongsville.
I appreciate the understanding, patience, and efforts, and most of all the way I was treated by David and Vince.