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Serpentini Chevrolet of Strongsville
Strongsville, OH
312 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 312 reviews
December 28, 2012
I traded in my truck for an hhr ss, very friendly people. The only thing I'm not happy about is the prep of the vehicle, yeah it was clean but he only put half a tank of gas in. They ALWAYS used to put a ful The only thing I'm not happy about is the prep of the vehicle, yeah it was clean but he only put half a tank of gas in. They ALWAYS used to put a full tank in when you bought a car, and he never explained nothing about the car. I got one set of keys, no owners manual no nothing. Never told me what type of oil or anything, come to find out it takes premium 93 gas and synthetic oil. I am glad I checked it out, because this could have damaged the vehicle. Also I removed the lid on the airbox when I got home, and the air filter was almost clogged!! So much for maintenance inspection of used cars, not happy with this at all. More
by Black box
Employees Worked With
Matt (service manager), Jamie (salesman), Matt Minyard, Jamie Utterback
Helpful December 20, 2012
they were very informative and got me the most for my trade i would like to recommend this dealer to everybody...they explained the new truck and how it operates... also they told me up front what my pay trade i would like to recommend this dealer to everybody...they explained the new truck and how it operates... also they told me up front what my payments are gooin to be i ;ve decided to buy because my truck was getting a lot of miles on it... i liked the way the showroom was laid out also... i highly recommend this dealership to any of my friends and family.... More
by bob.sharick
December 16, 2012
It has been 12 years since I got a new vehicle . It was It has been 12 years since I got a new vehicle . It was very easy and pleasent and all were helpful and nice. The time we spent at your dealership wa It has been 12 years since I got a new vehicle . It was very easy and pleasent and all were helpful and nice. The time we spent at your dealership was almost fun. Thanks More
by Rick0718
Employees Worked With
Tom Hetzel
December 06, 2012
These 2 people were fantastic and help us more than you could believe. We really enjoy the 2013 Malibu we leased. This dealership really put up with alot from me and I thank you for everything. could believe. We really enjoy the 2013 Malibu we leased. This dealership really put up with alot from me and I thank you for everything. More
by aperry91
Employees Worked With
Joe and Tom, Joe Scarl, Tom Hetzel
December 03, 2012
Found the employees to be knowledgeable and friendly. We planned on looking elsewhere but the deal we got at Serpentini's was, in our opinion, very good, so we left the Dealership with a new car. Please exc planned on looking elsewhere but the deal we got at Serpentini's was, in our opinion, very good, so we left the Dealership with a new car. Please except our compliments on your customer friendly attitude. We will recommend you to our family and friends. More
by Greenbriar99
November 21, 2012
Great team. Definitely would buy from them again. Jamaar was professional and very helpful. Mario worked hard to get the best bank for me. Thanks was professional and very helpful. Mario worked hard to get the best bank for me. Thanks More
by mike wick
Employees Worked With
Jamaar Tabron, Mario Tibaldi
November 20, 2012
I was happy with the the service that I got from my salesman Brian. However, when I went to pick up my car a week later. The preparation of my car was not very good. My head license plate holder was st salesman Brian. However, when I went to pick up my car a week later. The preparation of my car was not very good. My head license plate holder was still in the trunk along with all my manual and information booklet. I just happen to open my hood and there was not even a drop of windshield wiper in the bottle. My car was dirty and was not wash. The windshield was spotty. There were white stuff on my orange car and no one saw it. The body of the car have stuff over the entire car when you feel the car. The cap on one of my tire was not on. I even mentioned this to my salesman when I first looked at the car.I could keep going on. This was the poorest service I ever received from any car dealership and this is the fifth new car I bought over many years. Dissatisfied customer, Hyacinth Williams More
by hyacinth.williams
Employees Worked With
Brian Saleman
November 19, 2012
Serpentini Chevrolet Strongsville was very helpful in the purchasing of two cars for myself and my son at the same time. I got a 2011 Impala LTZ,and my son got a new 2013 Chevy Cruze. They added protective c purchasing of two cars for myself and my son at the same time. I got a 2011 Impala LTZ,and my son got a new 2013 Chevy Cruze. They added protective coatings and interior treatments for both cars for an additional but lower cost to us with this purchase of two vehicles. Chris came to us and was very helpful from the begining. Matt came in and closed a very good deal for us. I bought a car from Serpentini Chevrolet Strongsville before and am still satisfied with there service. I would refer this company any time. Thank Very Much Charles S. More
by skubby
Employees Worked With
Matt Minyard, Chris Klein
November 14, 2012
I came to the dealership to look at the chevy equinox in june of 2012. I wasn't ready to buy yet, but I wanted to check out the equinox to see if I would like driving it. Jamie was introduced to me by some june of 2012. I wasn't ready to buy yet, but I wanted to check out the equinox to see if I would like driving it. Jamie was introduced to me by someone else. He showed me an older equinox which I tested drove in the parking lot. I loved it. I couple months later I came back and test drove a 2011 equinox out in traffic. I wasn't able to buy the vehicle until my lease was up in Dec. Jamie contued to be very friendly and helpful. At the end of October 2012 I came in to order the Equinox I wanted. Jamie greated me and said that he would be able to get me the one I wanted right away and I wouldn't miss out on the discounts that were being offered. after some discussions a deal was made. Then there was a bad storm but Jamie was able to have my new Equinox there for me when I came to pick it up right on time. A couple days later I couldn't remember how to set the speedomoter so I could see how fast I was driving. Jamie was able to get some one to help me on the phone right away and I was able to set the speedomtor so I could see how fast I was driving digitally. I bought a 2013 Equinox LS. I love driving it. It was a very great experince. Thank you Jamie Utterback. More
by iamfreenow
Employees Worked With
Jamie Utterback, Jamie Utterback
November 06, 2012
Brought my daughter to buy her first new car. Jamaar greeted us with a big smile and said how my i help you. He listened to our request and quickly directed us to a couple great cars of witch my daughte greeted us with a big smile and said how my i help you. He listened to our request and quickly directed us to a couple great cars of witch my daughter picked the Chevy Cruise. The dealership even had the color she wanted. After we took it for a test drive my daughter said she loved it and it was not long at all for Jamaar to present us with a very good deal. We accepted and not long after that we got to meet Kara Lee to finalize the paper work. Kara Lee was very courteous,helpful and quick. My daughter and I had a very great experience. More
by Anthony Scull
Employees Worked With
Jamaar Tabron, Kara Lee Rundle
