Serpentini Chevrolet of Strongsville

Allen Casper you are an excellent sales person. All Employees were wonderful. Thank you. I have never been more pleased with a dealership. All Employees were wonderful. Thank you. I have never been more pleased with a dealership. More

This dealership will not stop contacting you even after telling them that you are no longer interested. I have informed them multiple times that I am no longer interested, yet they continue to call and telling them that you are no longer interested. I have informed them multiple times that I am no longer interested, yet they continue to call and email me trying to sell me a car. This is bordering on harassment given that I have expressed that I am not interested and do not want to receive communications from them. I would question the integrity of any dealership who cannot respect a simple request like this and continue to pester you. More

The car seems good so far. Used cars are still insane price wise. The salesman was worthless after the sale was made. Had to fight for a fairish interest rate. The sales manage Used cars are still insane price wise. The salesman was worthless after the sale was made. Had to fight for a fairish interest rate. The sales manager gets an A+ for making a deal when things go south. Times are tough everywhere and I'm sure dealerships are feeling it as much as a lot of places More

We had a great salesman who was very informative and helpful. The whole process was flawless helpful. The whole process was flawless More

I've always had a good experience. Service has always been truthful of what needs to be done and not. Everyone is friendly and polite. For sales, I'd have to say that they're great. I Service has always been truthful of what needs to be done and not. Everyone is friendly and polite. For sales, I'd have to say that they're great. I had the easiest and painless experience with Allen. Thank you for a great truck. More

Everyone is so friendly and the customer care is second to none. They went above and beyond to keep me as a completely satisfied customer! to none. They went above and beyond to keep me as a completely satisfied customer! More

Not good. We won't go back. They tried to add a few thousand dollars to the vehicle price and when we questioned it they said it was a "mistake". Salesperson s We won't go back. They tried to add a few thousand dollars to the vehicle price and when we questioned it they said it was a "mistake". Salesperson stopped returning my texts and then finally responded a few days later. I had to tell him that I had purchased the vehicle with a different salesperson. I was supposed to be given "employee pricing" for a second key fob since the car only came with one. I assumed my salesperson would set that process up for me but no. I had to explain my situation to the service department once when ordering the fob and again when picking it up and paying for it. Don't they have a computer system to keep track of everything? They need one! More

This is the 2nd time I have walked out of Serpentini Strongsville and there will not be a 3rd. Unfortunately, the Strongsville chevy branch is the closest to us and I did not want my 17 yr old son driv Strongsville and there will not be a 3rd. Unfortunately, the Strongsville chevy branch is the closest to us and I did not want my 17 yr old son driving with the snowing conditions we had yesterday to a farther service station with no wipers. I had spoken to the Chevy Customer Care and they informed me that there was a special recall on the 2012 Chevy Equinox wiper transmission kit, etc. That did not include the motor. I spoke with Mike at Serpentini and he informed me that there would be a diagnostic fee of $149.99 to determine what is actually wrong. Why? You could clearly hear that the there was no humming coming from the motor, so why does your mechanic need to do a $150 diagnostic fee to hook up for 10 minutes when not hearing the motor should have been the first clue. Regardless, of course it was not the transmission kit that would be covered, but the motor. Fine. When he said the cost would be over $680 I was floored. I had looked up pricing on motors and all of the components. I had called a couple service places around town and they were not even close. The most was going to charge me $255! I went to my auto parts store, bought the motor and installed it. The new motor didn't work. After checking relays and fuses, the problem was a FUSE!! A $2.00 FUSE that you were going to charge me $688 for. So much for your diagnostic being correct. So, I spent $150 for an incorrect diagnosis. Purchased the motor, 2 relays and a fuse for under $100. Mike told me it takes over 2 hours for labor. Even going to the Auto Zone for the fuse and back it took less than an hour to install, correct diagnose and put it all back together. AND I'm not a mechanic that works on these cars all day long. How disappointing that there is no honesty. How disappointing that you WAY over estimate the time it takes to do a probably 30 minute job. Do I recommend you? Absolutely NOT! More