Serpentini Chevrolet of Strongsville

Restored my faith in dealerships My fiance and I walked into Serpentini intending to just browse. I didn't think that anything would be able to purchased that evening since I had nega My fiance and I walked into Serpentini intending to just browse. I didn't think that anything would be able to purchased that evening since I had negative equity and rebuilding. Jamaar proved us wrong. Within a half hour, we were test driving a Brand New 2014 Cruze. I fell in love and he didn't get discouraged when I had trouble narrowing down the color I wanted. He was patience, kind, and most of all treated us with respect. Thank you all so much for the wonderful experience. More

Great company to work with. They stayed on top of everything all of the way through the process. Nick was very professional and knew exactly what he was selling us. They stayed on top of everything all of the way through the process. Nick was very professional and knew exactly what he was selling us. More

Wonderful Experience! My experience with Serpentini of Strongsville has always been positive. I leased my first car through them three years ago and when the time for t My experience with Serpentini of Strongsville has always been positive. I leased my first car through them three years ago and when the time for the least was up I knew I only wanted to deal with Serpentini of Strongsville, Their service department is more than accommodating and always friendly and helpful. The fact that their service department is open in the evening and also on Saturdays and Sundays is a big plus for me. Through both purchases the sales personnel were very helpful, courteous, and had all the right answers! I have in the past and would be happy in the future to recommend Serpetini of Strongsville to anyone! More

Purchase of New Vehicle This is our 2nd time going to Serpentini Chevrolet to purchase a new vehicle and the 2nd time Mr. Mike DiDomenico served us well. This 2nd time we as This is our 2nd time going to Serpentini Chevrolet to purchase a new vehicle and the 2nd time Mr. Mike DiDomenico served us well. This 2nd time we asked for him and again he did not fail us. Because of Mike's, and that of Mr. Garth Grimes, attention, respect and love for their work, aside for being helpful with their knowledge of what we were looking for, we became the proud owner of what we asked for, a Bright Red Brand new (26 miles) 2014 Malibu with a Sunroof. Thank You Mike and Garth for your undivided service and attention and Thank you for Mike, and Garth, Mr. Serpentini. Ramon and Shirley, of Cleveland, Ohio. More

salesman review I enjoyed working with Joe & Mike they were very friendly & treated my husband & myself with dignity & friendless, they made our purchase an easy one I enjoyed working with Joe & Mike they were very friendly & treated my husband & myself with dignity & friendless, they made our purchase an easy one and nice experience, I would recommend both of them to anyone who is looking to purchase a vehicle they will treat you good More

Great experience Having had less than acceptable experiences with car dealerships in the past, I was blown away with Serpentini! Everyone I talked to was very friendl Having had less than acceptable experiences with car dealerships in the past, I was blown away with Serpentini! Everyone I talked to was very friendly and helpful! My sale moved very quickly, and it was a very busy day. Almost every table was full. The whole process was seamless, expedient, and very professional! I would definitely recommend this dealership, in fact, my son has already said he is going there when he is ready to buy a car! Thank you so much!!! More

Worst Service Department Ever We brought our 2010 Hummer H3 in for service related to a water leak. It was originally diagnosed as the drain hoses were clogged. It leaked almost im We brought our 2010 Hummer H3 in for service related to a water leak. It was originally diagnosed as the drain hoses were clogged. It leaked almost immediately after and I assumed the hoses were clogged again. We took it in again and they "unclogged" them again. We have another 2008 H3 and it never has had this issue. We then continued to bring it back over and over again for the leak. They said they resealed the windshield, checked the after market lights, etc. Still it continued to leak. They even went as far as to replace the entire carpet set because of the mold. Again it leaked. I then tried to diagnose myself and low and behold, I simply stood up on the roof and saw that the sunroof seal was bad and was simply leaking. A $120 fix. When I brought that up to them, they said too bad its not covered and they will no longer fix it or anything else. My car has standing water and the carpet is completely ruined again because this hack team misdiagnosed the problem all ten+ times we brought it in. The Carfax shows the service entries but they are saying they have no records of it being in. The service manager Keith, was rude, inconsiderate and an overall bully to my wife and refused to speak with her because the person that initiated the repairs is no longer at that location. More