Serpentini Chevrolet of Willoughby Hills

I was advised of some discounts and incentives for new & used cars. Once there, I was lied to. Was trying to sell me a car for more than what was advertised. I am neither dumb or desperate. I will be going used cars. Once there, I was lied to. Was trying to sell me a car for more than what was advertised. I am neither dumb or desperate. I will be going elsewhere and would not recommend buying a car from here. Very shady sales practices. More

I am writing to complain about Serpentini Chevrolet in Willoughby, Ohio. On 12/20/24 I attempted to purchase a vehicle from this dealership.  Although I found a car readily, they made me wait well over 4 Willoughby, Ohio. On 12/20/24 I attempted to purchase a vehicle from this dealership.  Although I found a car readily, they made me wait well over 4 hours before I decided to leave, the first night. They also told me they would give me $1900 for my leased truck for the trade-in, but they were actually adding that cost to my loan so that I was still paying the truck off. It wasn't a trade-in at all!  They misrepresented their position and intentions, attempting to lie and take advantage of me.  And WHY would any sale take so much time?? The newly purchased vehicle came with a two-year, 100,000 mile warranty.  Before 3 months into owning it I have had several mechanical issues with the vehicle which they refuse to cover, front brakes, struts and a leaking oil pan. In addition, they want to charge me over $3000 in repairs.  I have tried to call to speak to the management but was not able to get hold of anyone, and was directed to leave a message.  I have left several messages but have never received a call back.  I have been calling the dealership for 3 months, from when the problems started, and they told me my salesman Kyle Talarico would call me back, but no one has EVER called me back.  I do not think that a newly-purchased vehicle that was "certified" should need brakes after only 7 K miles of mostly freeway driving.  This is the second car I have purchased from them within 6 months, but they are doing nothing for me -- not even the courtesy of returning my calls.  I feel that they are using sleazy sales practices and that they are dishonest and took advantage of me.  I'm extremely disappointed in my entire experience with this dealership More

The WORST buying experience ever! Vehicle I wanted to buy was far higher in price than advertised. Tried to sway me into buying another car with a HUGE oil leak. Moved to another vehi Vehicle I wanted to buy was far higher in price than advertised. Tried to sway me into buying another car with a HUGE oil leak. Moved to another vehicle, and they then added the price to fix a problem with this one to my quoted price! Dishonest Con-artists! Ended up walking out! Avoid this dealership!!! More

This place is terrible. Has had our car we bought last fall foe 40+ days now. No loaner. No rentals. No one there cars. Car has been fixed under their "warrenty" sever Has had our car we bought last fall foe 40+ days now. No loaner. No rentals. No one there cars. Car has been fixed under their "warrenty" several times same issue. Went there to plcheck on transmission a s they were waiting on it they said. I found it on their dock on a skid. No call backs, no service, no call backs from morning zeda, which is generally manager on any issues. Stay away from this place. You will not get your value for your money and all youur time. This was our 2nd car from here and last More

I scheduled an appointment to drive from Massillon to Willoughby Hills on Saturday morning to look at a used Lincoln MKC, this is over an hour drive. Upon our arrival we were greeted by a salesman who wa Willoughby Hills on Saturday morning to look at a used Lincoln MKC, this is over an hour drive. Upon our arrival we were greeted by a salesman who was able to find us and our appointment in their system. He asked which vehicle we were interested in which was odd considering I had made the appointment for a specific vehicle. After telling him it was the white MKC he said he would go get the vehicle for us. Again, weird because you would have thought they would have had the vehicle cleaned and gassed up for us to look at it. After waiting for about 5 minutes our salesman came back and asked if we were picky about color and tried to move us to a year older version of the same car. When we asked why he stated that the car we came to look at needed a new engine. So in short they scheduled an appointment with us and had us drive over an hour each way for a vehicle that they knew wasn't available and needed a new engine. What a shameful way to do business!! More

Krystal was the greatest. Bent over backwards for us to help us out as well as the finance team. Bent over backwards for us to help us out as well as the finance team. More

The dealership accommodated a late evening visit to check out a car and tried to pull a few different options for us to look at. However, once we narrowed down our search for a vehicle, we went to fill out p out a car and tried to pull a few different options for us to look at. However, once we narrowed down our search for a vehicle, we went to fill out prequalification forms online to get a QUOTE for our monthly payment, etc. Then suddenly a hard credit check was pulled without our permission. Prequalification =/= signing a form to give permission for a hard credit check. Due to this interaction, we will likely not purchase from them. The finance team was apologetic and admitted to the mistake, but we continued to get messages from the salesman. If purchasing, I would be incredibly clear about every step in the process and make sure there is no misunderstanding. Friendly, helpful staff but a disappointing end for us with no vehicle at the end of it all. More

The car has visible damage and they tried to tell us it was just cosmetic when the quarter panel was pushed against the door and the bumper was not hooked up all the way. We drove 5 hours to see it and the was just cosmetic when the quarter panel was pushed against the door and the bumper was not hooked up all the way. We drove 5 hours to see it and they tried to brush it off because the carfax was clean…aka the damage was not reported to insurance. More

Very excellent service from start to finish I would recommend this dealership to anyone very good!! recommend this dealership to anyone very good!! More

This place is very unprofessional and I will never buy another car from this dealership another car from this dealership More