Serpentini Chevrolet of Willoughby Hills

On Mon Apr 27, 2026, I drove an hour with my daughter to look at and hopefully purchase a 2016 Chevy Express Van advertised on their website along with Cars.com. We arrived a little before they opened at 9a look at and hopefully purchase a 2016 Chevy Express Van advertised on their website along with Cars.com. We arrived a little before they opened at 9am so we looked thru the lot to find the van. Unable to locate the van we went inside and were greeted by XXXXXX. I informed her that we wanted to see/drive the van, but I didn't see it on the lot. She went in the office to check and said that it was available, but it was in service on the rack. I walked with her back into service, and it was up on the rack getting new tires and an air conditioning belt. They said it would take an hour or two to complete the work. We had already driven an hour to get there so we decided to wait. My daughter gave K her number and we went to get something to eat. After almost two hours we hadn't heard anything to we called and were told it's still in service and now they are changing a steering sensor and then they will test drive the van. After two more hours (it's now 1pm) we stopped back in the dealer and K saw us coming. She went to check on the van. She said it's done and sitting outside. She asked who was going to drive it and I replied both, so she took both of our driver's license to copy. She came back out of the office and informed us that the van SOLD 10 minutes ago!!!!! IMPOSSIBLE. I believe that van was sold the moment we got there and they just delayed us trying to find an alternative. Or they are just completely incompetent not knowing what is available or sold. Either way they just wasted 6 hours of our time. More

Very poor communication between dealership and me the customer. I am always the one calling in for status. After 24 hours they still have not looked at me car. Time for a change. customer. I am always the one calling in for status. After 24 hours they still have not looked at me car. Time for a change. More

Krystal in Willoughby Hills was amazing. Easiest transaction I’ve ever had. Thank you. To all. Easiest transaction I’ve ever had. Thank you. To all. More

They were very helpful and determined to get you what you want Rosel was very helpful thank you young man for everything want Rosel was very helpful thank you young man for everything More

I made an appointment and due to the weather ended up being late. The dealership was very accommodating and still got me in my car I wanted same day being late. The dealership was very accommodating and still got me in my car I wanted same day More

Everyone at the dealership was very kind and Krystal was so sweet and accommodating. I highly recommend! so sweet and accommodating. I highly recommend! More

My experience at Serpentini of Willoughby Hills was the worst I've ever had at a dealership. I was sold a car with the promise of a 2-year, 100,000-mile dealer warranty, which gave me comfort and confidenc worst I've ever had at a dealership. I was sold a car with the promise of a 2-year, 100,000-mile dealer warranty, which gave me comfort and confidence in the purchase. That comfort quickly turned into regret when major issues arose just five months later, and I learned the warranty didn't cover anything. It was a false sales tactic. They push low-mileage cars at price points that seem fair, claiming they're "high quality," but it's just lipstick on a pig. When I asked about negotiating the price, they refused--insisting the car was worth it due to its supposed quality. That turned out to be far from the truth. The used car manager was young and inexperienced, but knew exactly how to deny my warranty claim, like he had done it many times before. I've now had to pay over $5,000 out of pocket for repairs. The salesman never followed up, the manager told me there was nothing he could do, and no one at the dealership showed any concern for my situation. I made multiple calls, sent numerous emails, and was completely ignored. Even the flash drive with my sales documents was corrupt, leaving me without access to key information. With online car sales at an all-time high, you'd expect competitive pricing and transparency--but at this dealership, it's all smoke and mirrors. And after all was said and done, the salesman had the nerve to email me asking for referrals, despite never helping me resolve a single issue. To make matters worse, I ran into the salesman, David, twice at the dealership--once when I brought the car in for service, and once while waiting in the service area for pickup. Both times, he deliberately avoided me, walking right past without even acknowledging me. I had no prior confrontation with him--I was simply confused and disappointed by the lack of professionalism and basic courtesy. I was left completely on my own, with no customer support, no accountability, and no resolution. Buyer beware: Do not trust the warranty claims, the pricing, or expect any help after the sale. I would never recommend Serpentini of Willoughby Hills to Anyone. More

Huge used car selection beautiful facility and they are very professional. Keep up the good work very professional. Keep up the good work More

This business has had our car for over 2 weeks. They have yet to do anything but drain the transmission fluid and confirm what we already knew was wrong with the vehicle. Their service department i They have yet to do anything but drain the transmission fluid and confirm what we already knew was wrong with the vehicle. Their service department is entirely inept, particularly Johnny Wallace, who is full of empty promises. He never returns phone calls, never finishes what he says he’s going to do, never gives an update on our car, even after continually assuring us we will be taken care of. His direct line goes to voicemail, but he answers when you call the dealership and ask for the service department. Not sure how he keeps his job when he never does anything. We were promised a loaner car MULTIPLE times, and have yet to receive one. The sales department are also liars, we were sold this car with the promise it had just had a brand new transmission installed. 6,000 miles later, our transmission is shot again and the service department is telling us they believe we were given a USED transmission. Just an absolute disgrace of a business, nobody there can ever give you a straight answer on anything. More

The salesman was very nice but some guy from behind the desk kept butting into our conversation, I finally agreed to a deal with the salesman and while he was taking it to finance the other guy came back o desk kept butting into our conversation, I finally agreed to a deal with the salesman and while he was taking it to finance the other guy came back over while I was on the phone with my wife trying to interrupt, he was rude to my wife so I walked out, the next day they had run my credit 3 more times and when I called to tell them to stop they just kept transferring me to a voicemail, I left several messages and still have not heard back from them More