Serpentini Chevrolet of Willoughby Hills

Immediate Service needed At lunch time I realized a problem with my vehicle that didn't rectify after work. I eventually left my car at work and called Pat O'Brien 1st thing t At lunch time I realized a problem with my vehicle that didn't rectify after work. I eventually left my car at work and called Pat O'Brien 1st thing the next morning. I was reminded of GMC towing; provided the number and they arrived within an hour of my call. My vehicle was accessed and repaired in under 24 hours. I was updated throughout the process and very pleased with the smooth process. More

Oil change, tire rotation, recall attention Original salesperson and buying experience was exceptional. Customer service is always professional. Wait time is reasonable. I am very pleased with Original salesperson and buying experience was exceptional. Customer service is always professional. Wait time is reasonable. I am very pleased with my interactions with staff and service. More

Finding a new SUV to replace the 2005 Crossover Friendly, Informative, Willing to answer all questions and Desire to assist in finding the car best suited for our needs. The entire worked together Friendly, Informative, Willing to answer all questions and Desire to assist in finding the car best suited for our needs. The entire worked together to please us . More

Oil change, rotate tires,car wash,safety checks etc. I was pleased with the fine service. Scheduled maintenance was taken care of efficiently. I would definitely recommend this dealership to anyone lo I was pleased with the fine service. Scheduled maintenance was taken care of efficiently. I would definitely recommend this dealership to anyone looking for a good place to go. We love our Equinox. Thank you Brian Stofko. More

Great service Phil and his staff provide world class care for my gm product. It's an easy decision to spend my money with this dealership and service team that put Phil and his staff provide world class care for my gm product. It's an easy decision to spend my money with this dealership and service team that puts the customer first! More

service I had to take my car in for service and I was very shocked that I wasn't there long in & out Thanks Phil Watts!!! I had to take my car in for service and I was very shocked that I wasn't there long in & out Thanks Phil Watts!!! More

Communication I gave my info,but before I did I talked about my credited issues etc.. I had 3-4 calls a week from Patrick,Bill and another gentlemen.But after they I gave my info,but before I did I talked about my credited issues etc.. I had 3-4 calls a week from Patrick,Bill and another gentlemen.But after they ran my credit,ran my cosigners credit No one called,emailed or said anything to me.I called for them to tell me they can't help me. Yes I know my credit is bad, but don't treat me as such.I was also told that is some prejudice here at this location. So I would say treat all people the same bad/good credit, black/white, little money/plenty money. Be fair Thank you More

Was happy with all the people at the service garage I had a problem with my 2008 chevy trailblazer that other mechanics could not fix. I decided to take it to Pat O'Brien dealership and they took care o I had a problem with my 2008 chevy trailblazer that other mechanics could not fix. I decided to take it to Pat O'Brien dealership and they took care of the situation that I had with the car. I'm pleased with the service advisor. Service manager. And the mechanics. I was treated like I made a difference. I am very pleased with the work and service at Pat O'Brien. More

Great experience Outstanding service by all members, Specially Carla. She worked late on Saturday helping another client after the dealership closed. She went into the Outstanding service by all members, Specially Carla. She worked late on Saturday helping another client after the dealership closed. She went into the office before it opend up on Monday to start working on my car, she than called me to let me know she found my truck at another location, later on the day she drove over an hour to go and get it.overall great experience More

Concerned Consumer Stacey Artino, Dan Plazar (Sales Manager) and Ken (Manager) very nice. My experience was bad I was given misleading information by the Salesman. Stace Stacey Artino, Dan Plazar (Sales Manager) and Ken (Manager) very nice. My experience was bad I was given misleading information by the Salesman. Stacey, Dan ans Ken stepped in to help out. I had to return becuase the car wasn't cleaned properly and the gas tank wasn't filled as promised. I felt isolated during the waiting time before the siging and If Stacey didn't approach me I sat there contemplating leaving the Dealership with out buy a car. The things I don't like about the Trax. The net for the trunk should be a include in any deal. The back door should open with a key. The salesman and or a electronics technician should program the buyers favorite stations. The salesman should know if a CD player is the car. Please note I was told the SUV had a CD player. When the Salesman is discover that the buy is having issues and concerns. He should not say " Aparrently since you can back then it cant be that bad. I had issues during my transaction and asked the salesman Justin to start over. I see twould salesman name on my paperwork when it should have been only one salesman. I was slapped in the face with the fact that I has issue with the first salesman and he still will benfit from they sale. On the first day I visited the Dealership I asked the salesman to send the purchase order to my credit union instead he wrote the prices down on a paper that wasn't honor the very next day. More