Serpentini Chevrolet of Willoughby Hills

Great first impression !! The friendly, knowledgeable staff is focused in my complete satisfaction by getting things done right the first time , creating a positive first impre The friendly, knowledgeable staff is focused in my complete satisfaction by getting things done right the first time , creating a positive first impression and satisfaction to continue to provide my future visitations for my Chevy's needs. It Worked... Thank you Danny R More

An unexpected pleasure. Bringing a car in for service following a brutal winter is not for the faint of heart. So there was great trepidation when I brought my wife's 2011 Ma Bringing a car in for service following a brutal winter is not for the faint of heart. So there was great trepidation when I brought my wife's 2011 Malibu in for an allignment, oil change, and safety inspection. I opened myself up for a real gouging when I told the service rep to take care of anything that wasn't as new, but I want my wife to be safe on her daily commute. I had a realistic expectation ( I thought ) of what a fair price would be, and was fully prepared for it. What I was not prepared for was the completed price to be less than half of that! There was no taking advantage of my "just fix it" statement, and driving the car since has been a real relief! If anyone were to ask, or if anyone were to make a blanket statement about taking a car to a dealer for service, I will be a very vocal advocate in the name of Pat O'Brien! Thank you. More

Dealership did not redeem coupon/discount based on technicality (even after I asked if there were any prior to arriving, and was told no-they did not accept electronic coupon, and this was NOT communi technicality (even after I asked if there were any prior to arriving, and was told no-they did not accept electronic coupon, and this was NOT communicated). Mislead about length of time for repair by over an hour and a half outside of the upper range of repair length I was given. Spoke with John (not sure which one) and he was condescending and did not seem empathetic. I only intend to return to this dealership if service is under warranty and free. More

This was the best experience I've ever had buying a vehicle. Tera and Jeff went above and beyond finding me the "perfect" car. I had family with me and all of us were treated excellent. I'm so happy wi vehicle. Tera and Jeff went above and beyond finding me the "perfect" car. I had family with me and all of us were treated excellent. I'm so happy with my new vehicle. This will be my first stop when I need another vehicle. More

Great buying experience. I'd go there again. My sales rep, Pete White, and the finance guy I worked with were very helpful, identifying savings opportunities for me, and putting me in exactly the car I w rep, Pete White, and the finance guy I worked with were very helpful, identifying savings opportunities for me, and putting me in exactly the car I wanted at a very fair price. I subsequently referred family members to Pete, and they purchased a car from him, too. More

Great experience, they get back to you very quickly, Mitch Sanchez and everyone there are a pleasure to deal with. The finance guy is also really great. Mitch Sanchez and everyone there are a pleasure to deal with. The finance guy is also really great. More

Thanks to Art and Mike for making my used car purchase experience a delightful one! The price was right, the Equinox is beautiful and the Pat O'Brien staff is remarkable!! Each person, regardless if the experience a delightful one! The price was right, the Equinox is beautiful and the Pat O'Brien staff is remarkable!! Each person, regardless if they knew you or not, made sure I was being taken care of. I was gratefully referred to this dealership and couldn't have had a better experience! More

My experience was great from coming in to leaving with my new truck. Everyone was helpful and cooperated to get me in the right vehicle for the right price. All of my needs were met as far as what i was look new truck. Everyone was helpful and cooperated to get me in the right vehicle for the right price. All of my needs were met as far as what i was looking for. The customer service was great and i could not ask for more. More

Pete White worked out the alternatives I needed to make the purchase. He didn't give up, but instead found the selection for me and within days after my enquiry, he called me with the info. If the comp the purchase. He didn't give up, but instead found the selection for me and within days after my enquiry, he called me with the info. If the competition had been half that helpful it would have been interesting, but Pete's follow through made it work so I have a Pat O'Brien on my license plate cover. With the support of manager Zupanzic (spelling?) they made sure of my satisfaction. But, without Pete - no sale. He even made other prospects feel comfortable waiting while he completed my new car introduction. Thanks to P O'B dealership for all their community involvement - makes one feel good to see them cooperating with others. I think the final financing steps need more customer friendliness because there are so many price options that just add... and add... and add up so customers are concerned and confused and feel cornered. The F & I people are in a tough position to add profitability to the purchase, but it could be a turn off because we see this as the hard sell that dealers have worked for over the years to get rid of. I think softening up prospects on what they may have to review (F & I)before the purchase is consumated may be a future training technique that will leave people as happy as leaving a well maintained rest-room. JMF More

I had a horrible experience at Lake Shore Chevrolet 10 years ago. The professionalism I was shown during this purchase renewed my faith in Chevrolet! IF the equinox is as good as it is now in 5 year years ago. The professionalism I was shown during this purchase renewed my faith in Chevrolet! IF the equinox is as good as it is now in 5 years, I'll be back. Also kudos to young John Calebrese, I'm glad he's hooked up with a good company. More