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Serpentini Chevrolet of Willoughby Hills

Willoughby Hills, OH

Overview
Reviews
Vehicles
3.2
1,041 Reviews
Call Dealership (440) 348-0504
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2810 Bishop Rd

Willoughby Hills, OH

44092

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Showing 1,041 reviews

October 14, 2021

I only gave one star because there's nothing lower. I will never take my Tahoe back there again. So sorry they are no longer Pat O'Brien, the service has gotten so poor once Serpentini took over. A simpl More

by DRKRISWM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service Department
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Oct 31, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

October 11, 2021

Excellent service and very helpful I would recommend them to all my family and friends. More

by jearod.woods
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandy Reed, Diamante Isom
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Oct 11, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Congratulations on your new vehicle, Jearod! It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase. We truly appreciate the opportunity to do business with you. Thanks for choosing Serpentini Chevrolet of Willoughby Hills, Jearod.

October 11, 2021

They are the best they stayed with fixing my car and very great full and thank them much thanks to ED STEVENS AND THE MECHANIC . More

by LURRIE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
ED STEVEN, Randy Greenwood
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Oct 11, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for your business and this review. We're happy to hear Ed and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

October 07, 2021

Dave was so nice. A real gentleman. Thoughtful and kind. Every one is like family there. More

by BLESSEDBYALLAH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Allen
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Oct 07, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for the kind words for David and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

October 03, 2021

I brought the car in for transmission shudder and brakes worn indicator. Transmission was flushed and took care of the shudder. New sensor was ordered for the brake issue. Several months passed with no n More

by George
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Art Mills
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October 01, 2021

Art Mill was fantastic to work with. He assisted us in ordering a vehicle and communicated constantly on any and all updates to the day it was delivered. More

by lmonaco1120
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Art Mills
Report | Print
Oct 03, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thanks for your feedback on your recent visit to Serpentini Chevrolet of Willoughby Hills. I'm glad to hear that Art and our team were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!

October 01, 2021

Thank you for finally getting me the LT for my car. I am only icing a 4 star review because my brand new car should have been completely ready to drive off the lot and it wasn’t. I had to bring back my car More

by linderb
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Vujovic
Report | Print
Oct 03, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Serpentini Chevrolet of Willoughby Hills.

September 30, 2021

Todd and Jessie in the Service Department came through for me!! they were great.. thank you!! More

by julie.bunkelman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Todd, Jessie
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Sep 30, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you, Julie, it has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Serpentini Chevrolet of Willoughby Hills!

September 29, 2021

Not a pleasent experience. Came for an oil change, was not acknowledged for several minutes upon entering, had to get back in my car to pull it up further into the garage because the rep was not paying at More

by JOHASHAT4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Claudio Casiano
Report | Print
Oct 16, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

September 28, 2021

Salesman and finance were a pleasure to work with. Have purchased from Serpentini for many years and they have always exceeded my expectations. More

by Wildwahoo2003
Recommend Dealer
Yes
Employees Worked With
Art Mills
Report | Print
Sep 29, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for choosing Serpentini Chevrolet of Willoughby Hills, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

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