Serpentini Chevrolet of Willoughby Hills

I’m just not impressed with the customer service since your company took Pat O’Brien dealership. The service representative did not explain anything on the bill. All of a sudden I’m charged $69.99 for your company took Pat O’Brien dealership. The service representative did not explain anything on the bill. All of a sudden I’m charged $69.99 for oil change and didn’t know if everything was fine or what. Such a big price increase since taking over. I also don’t like the fact your prices are not visible to customers to see on display. I am not sure if I will bring my vehicle back to u all for any kind of service. More

I think his name was Gary. We talked like we were old friends! My car was ready in the time that he told me. friends! My car was ready in the time that he told me. More

Addressed my issues and my complaint in a professional manner. Thanks to Todd, in service, for his help. manner. Thanks to Todd, in service, for his help. More

David was great! He listened to my concerns and ensured that they were addressed completely. I was well taken care of. that they were addressed completely. I was well taken care of. More

They treated me like real human being in other words they made me very comfortable, they asked me what I was looking for,they showed me and I found something in my budget. They took real good care of me from made me very comfortable, they asked me what I was looking for,they showed me and I found something in my budget. They took real good care of me from sales to finance. More

They Gave me hope again! I didn’t feel alone,They put themselves in my shoes , They understood me, And they kept their word to Me ! themselves in my shoes , They understood me, And they kept their word to Me ! More

Phil is GREAT!! He is always pleasant and helpful. I always request him or Gary. Recommend them to anyone who needs service or a new vehicle. always request him or Gary. Recommend them to anyone who needs service or a new vehicle. More

Salesperson was very good, however, we were rushed and signed too soon, my husband was ill and we quickly signed the paperwork. Rather than the 2.75 interest rate as Chevrolet advertises, we were charged signed too soon, my husband was ill and we quickly signed the paperwork. Rather than the 2.75 interest rate as Chevrolet advertises, we were charged 3.99 AND I can not find where we were credited all of a $1,000 for our dear 11-years old Traverse? General Manager called, I missed his call. Called him back he was not available. 11 years ago we bought the Serpentini Manager's Traverse for $32,000 at 0 interest. This year ended up costing $57,000 for an Equinox, paying so much more for a smaller car? I can't respond to our family and friends when they ask, did you get a good deal like 0 interest and any luxury items included? I change the subject, am too embarrassed to admit our costs with the Serpentini Agency. "There's no fool like an old fool." Karen Greer More

Took care of me from the beginning stopped in on a Monday didn't have what I was looking for but that Wednesday gave me a text to tell me he had I had what I was looking for. By that Saturday I was picking u didn't have what I was looking for but that Wednesday gave me a text to tell me he had I had what I was looking for. By that Saturday I was picking up my car thanks Mike Pawlowski. More

Car still not work, took in saying it was tyranny relate was told did not know what I am talking about. It is a brake issuse gave you 150 to the brake problem you were told not to fix. And still do not hav was told did not know what I am talking about. It is a brake issuse gave you 150 to the brake problem you were told not to fix. And still do not have working car. More