Back

Serpentini Chevrolet of Willoughby Hills

Willoughby Hills, OH

3.2
1,041 Reviews

2810 Bishop Rd

Willoughby Hills, OH

44092

Directions

By Type

Showing 1,041 reviews

September 03, 2021

My wife and I enjoyed working with Art Mills during the buying process for her new Chevy Blazer. This was our first purchase from Serpentini and will be the first dealer we will visit when we are again in More

by dschedler
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Art Mills
Sep 04, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Art and our team, and we look forward to working with you again. Congrats on your new Chevy Blazer!

September 02, 2021

Art mills was wonderful. He was professional and very knowledgeable about the cars. Highly recommend to come see him. Got me in my new car that day. More

by Happy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carla Clayton, Art Mills
Sep 03, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for your feedback on your recent visit to Serpentini Chevrolet of Willoughby Hills. We're glad to hear that Art was able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!

September 02, 2021

All sales staff, finance department and the receptionist were very helpful and accommodating. Special thank you to my main sales person Cladiuo (spelling might be wrong) for all of his help and hard work. More

by candywnek
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't remember all the names of the others who helped me. , Aramis Greenwood, Claudio Casiano
Sep 02, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for choosing Serpentini Chevrolet of Willoughby Hills, your feedback and rating mean a lot to us. We're glad Claudio and the team were able to help, and we hope to see you again!

September 02, 2021

No games along w/ no back and forth...we told them where we'd like to be and they got fairly close...way better than other dealerships! More

by CARIKMA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Pawlowski
Sep 02, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

September 01, 2021

Great service. Great pricing and professional staff. The finance department helped me get the best interest rate. The inventory of cars was wonderful. The sales team helped me make the right choi More

by npuglies1210
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carla Clayton, Randy Greenwood, Aramis Greenwood
Sep 01, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Serpentini Chevrolet of Willoughby Hills.

September 01, 2021

Super helpful, and quick to answer any questions I had! Grateful to have found the right car the right price for me. Thank so much! More

by LOUISA1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carla Clayton, Aramis Greenwood, Mike Pawlowski
Sep 01, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Serpentini Chevrolet of Willoughby Hills!

September 01, 2021

It was very busy and time consuming. I was there 2 and a half hours just to plug a tire. I had just got the car More

by nmmanningham
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Aramis Greenwood
Sep 18, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

Sep 19, 2021 -

nmmanningham responded

Phone call 216-215-6207

August 30, 2021

They were behind in servicing cars. Took me 4 hours to get an oil change but they were very accommodating. Thank you guys for being accommodating More

by PAULA.RAUM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ryan McDermott
Sep 16, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for your review, Paula. We're sorry to hear about the longer than expected wait time, and would like to see if there is something we can come up with to turn this around for you. Please reach out to us directly if you would be willing to continue the conversation. Thank you for your time!

August 26, 2021

Yes I would recommend great service great people yes yes thanks so much everyone for all your help and thanks for my new equinox truck More

by SHAQUTTAHEREFORD
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carla Clayton, Randy Greenwood, TJ KNAUF
Aug 26, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new Chevy Equinox! All of us at Serpentini Chevrolet of Willoughby Hills are glad to have you as a customer.

August 19, 2021

I did a lot of searching for a truck before calling Mike C. You guys have a larger selection of trucks than anybody else I looked at. Good great service from Mike C., Mike P., Glenn, and Andrew. After 4 pr More

by JMORGAN24
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Pawlowski
Aug 19, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Congratulations on your new Chevy truck! We are very happy to hear that Mike x2, Glenn, and Andrew all provided you with a positive experience! We sincerely value your business and look forward to having you as one of our valued customers for years to come.

...
14
...