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Serpentini Chevrolet of Willoughby Hills

Willoughby Hills, OH

3.2
1,041 Reviews

2810 Bishop Rd

Willoughby Hills, OH

44092

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Showing 1,041 reviews

July 29, 2021

Untrustworthy poor customer service. Will never recommend only care about selling a car. They do not call back. Worst dealership experience I have ever had More

by RJQCTS
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Aramis Greenwood, Jeff Shinhearl
Aug 15, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Providing a positive experience is our top priority. A manager will be reaching out to you to discuss this issue further. Thank you for your time, and hopefully we can get to the bottom of this.

Sep 18, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

We appreciate you reaching out and I know you mentioned going and removing the review but had issues. I'm glad we were able to get the issue fixed and value your business!

July 29, 2021

Multi-layered professional service makes you feel comfortable from the sales point through financing and pick up of your vehicle as expected and promised. Looking forward to routine maintenance as s More

by ROBBN56
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pablo Arredondo
Jul 30, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you! Congratulations on your new vehicle! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Serpentini Chevrolet of Willoughby Hills.

July 27, 2021

It took 2 hours for an oil change and the prices went up and they no longer wash the car after the service for the price they could have atleast washed the car More

by BOOGIBSON13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
David Allen
Aug 13, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

July 27, 2021

Art mills, my Salesman was great. Her was knowledgeable, friendly, patient, courteous, and timely, just to make a few. It was a quick and painless process, other than have a car note. More

by JDEUSANIO
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carla Clayton, Art Mills
Jul 27, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you so much for taking the time to share your feedback with us. Art and our team are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

July 26, 2021

Super speedy service and the folks there is very kind. I appreciate their every effort to help me find my next car. Love my new car! More

by HELENANMITCHELL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Walt Queisser
Jul 26, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for taking the time to share your thoughts on working with our team, Helena! We're glad to hear we delivered such a great experience and hope you continue to enjoy your new car!

July 25, 2021

Pleasant people to work with. Answered all my questions. Made my purchase quickly and with ease. My sales rep was fun to be with and was able to provide me with with many details about my choices of vehi More

by bossetten50
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Vujovic
Jul 26, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Steve to be a positive one. We hope you enjoy your new vehicle and don't hesitate to reach out if you need anything else. We're always happy to help.

July 25, 2021

Excellent I recommend everyone to go there everyone was so nice and friendly..... needless to say I got my chevy😍 my sales guy Gojko you xxxxing rock More

by ITSONLY1GWEN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carla Clayton, Gojko Vujovic
Jul 26, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for your very kind review, Gwen. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Gojko here at Serpentini Chevrolet of Willoughby Hills. Congratulations on your new Chevy, Gwen!

July 24, 2021

I HAVE ALREADY, I'VE BEEN A LONG TIME CUSTOMER, AND WILL CONTINUE WITH CHEVY. WELL RUN OPERATION, WITH A GOOD STAFF. ART MILLS MY SALES PERSON AND GARY HECK MY WRIGHT UP MAN. TECHNICIANS ARE GREAT TOO. SIN More

by SEABEE5963
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Art Mills
Jul 24, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Bill, thank you for choosing Serpentini Chevrolet of Willoughby Hills, your feedback and rating mean a lot to us. We're glad we were able to help, and we look forward to seeing you again!

July 22, 2021

Todd had zero personality. Just Hi and Bye. Never let me know anything about service. Not a happy camper. I'm sticking with Gary at service More

by BOLTAUZER13
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Todd
Aug 07, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

July 22, 2021

I just want to say that Jeff was awesome and very patient with me. He was straight with his answers to my questions and I am truly happy to have him sell me my car. I would recommend Jeff to my friends, he’s More

by lovemam9
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Shinhearl
Jul 23, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Congratulations on your new vehicle! We are so glad that Jeff had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

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