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Serpentini Chevrolet of Willoughby Hills

Willoughby Hills, OH

3.2
1,041 Reviews

2810 Bishop Rd

Willoughby Hills, OH

44092

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Showing 1,041 reviews

July 11, 2021

Fantastic car buying experience. 1st Class Professionalism & Customer Service! Very happy with my new Equinox. Thank you Cliff Weber & Mike Campola. You guys are the best in the business. More

by Bryan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lucas Monasky
Jul 12, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you, Bryan! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Cliff and Mike met your expectations. Thank you again for choosing Serpentini Chevrolet of Willoughby Hills, we look forward to having you as one of our valued customers for many more years to come!

July 11, 2021

My salesman, Art Mills, always looks after me when my car is there for service. Who else can say that? He expedites matters for his clientele. More

by Charger68
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Art Mills
Jul 12, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Art always meets your expectations. Thank you again for choosing Serpentini Chevrolet of Willoughby Hills, we look forward to having you as one of our valued customers for many more years to come!

July 11, 2021

Best experience Ever! Easiest vehicle purchase Ever! No pressure! Good price! Our salesman Walter was top notch, he treated us like family. Alan & staff nice too. More

by vilove44
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Walt Queisser
Jul 12, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Serpentini Chevrolet of Willoughby Hills.

July 09, 2021

Yes okay thanks I was looking for a Malibu but I wanted to equinox but then he gave me a Malibu 2020 for Red for the chrome More

by mickbill51
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandy Reed, Aramis Greenwood, Mike Pawlowski
Jul 09, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new Malibu! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

July 09, 2021

The service-oil change with an appointment took WAY too long! I waited for 2 hours, had to go to service department to have them "finish" my car. It was comped due to the long wait. However couldn't help f More

by DRKRISWM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service Department
Jul 24, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

July 09, 2021

THE SERVICES WAS GOOD AND NOT LONG .I HAD SOME RECALLS AND THEY LET ME KNOW AND TOOK CARE OF IT RIGHT AWAY.GOOD SERVICES. THATS WHAT I LIKE More

by AKILAHDUC3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Allen, Jim Setele, Ryan McDermott
Jul 09, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

July 08, 2021

Gary and Phil are top notch, they always take care of me! There is no running up price that is typical in most dealerships, I trust their evaluations. Scott More

by SCOTT@ETCHED-METAL
Customer Service
Recommend Dealer
Yes
Employees Worked With
Phil Watts
Jul 08, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Scott, It's great to hear that Gary and Phil were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Serpentini Chevrolet of Willoughby Hills!

July 08, 2021

great service and sales staff love randy our salesman and our finance guy thanks for putting up with me lol alina salesky and ron sliez More

by BONES6871
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randy Greenwood
Jul 08, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Congratulations on your new purchase! Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Please let us know if we can be of any further assistance.

July 07, 2021

We were from out of town and needed an oil change on our vehicle. Everything went well until my husband checked our oil once we arrived back home and the oil level was over the full line. He wasn't happy. More

by MALIA516
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken Ruffin
Jul 07, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Hello Malia, Thank you for taking the time to submit a review. We take pride in good customer service and happy you found our staff to be friendly. If you would like to further discuss your visit, feel free to contact us at your convenience.

July 06, 2021

Great service. The work was done quickly and all of the staff were very friendly and professional. I highly recommend both the service center and this dealership as a whole. More

by M.SINYUK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
TJ KNAUF
Jul 06, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

We appreciate your business and our team looks forward to serving you again soon!

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