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Serpentini Chevrolet of Willoughby Hills

Willoughby Hills, OH

3.2
1,041 Reviews

2810 Bishop Rd

Willoughby Hills, OH

44092

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Showing 1,041 reviews

June 15, 2021

The best place to get you car or truck serviced. Everyone in the dealership was friendly and helpful . The work was done in a timely matter also explained well. More

by MJC543
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan McDermott, Aramis Greenwood, Garrett Marn
Jun 15, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for taking the time to leave us this five-star review! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Serpentini Chevrolet of Willoughby Hills.

June 15, 2021

It was good Gary Heck was all over it got me out of there in under a hour. Told me the tires are good but may need new ones at the next oil change More

by DVALIER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service
Jun 15, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Gary to be a positive one at Serpentini Chevrolet of Willoughby Hills. Please don't hesitate to reach out if you need anything else.

June 11, 2021

Lucas and Allen went above and beyond to get me the vehicle I wanted! I also love the family vibe that all the staff has with each other. More

by latoyapeacock2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Allen, Lucas Monasky, TJ KNAUF
Jun 12, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you, Latoya! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Lucas and Allen met your expectations. Congratulations on your new vehicle and thank you again for choosing Serpentini Chevrolet of Willoughby Hills. We look forward to having you as one of our valued customers for many more years to come!

June 10, 2021

Everyone at the dealership was very professional. My salesman, Jeff Shinhearl, was the best. The gentleman in the finance department worked very hard to get my car payments down to where I could comfort More

by jcava50
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Shinhearl
Jun 10, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you so much for choosing Serpentini Chevrolet of Willoughby Hills! Congrats on your new purchase, and let us know if we can be of any more assistance!

June 10, 2021

Didn't have to wait for salesman, took the time to understand what I wanted in a vehicle, No pressure to buy. Very polite service More

by oliverd113
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Financial perswonnel, young man, sorry do not remember his name., Walt Queisser
Jun 10, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you so much, Oliver, for your kind words, and for taking the time to leave us this wonderful feedback!

June 10, 2021

Great place! Fast and efficient! Got me what I wanted and for the price I was looking for! They have been in constant contact afterwards as well to see how everything is going! More

by slickfawn317269
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allen Suey, Aramis Greenwood, TJ KNAUF
Jun 10, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

We are very happy to hear TJ provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

June 10, 2021

Everyone was super nice and very thorough throughout the deal!!! They took time to make sure I was happy!!! They also made sure I was comfortable. More

by SHANNYD83
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alea Bauer, Aramis Greenwood
Jun 10, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

June 09, 2021

Everyone I dealt with at the dealership was very professional, the salesman Art Mills the best, all sales staff, financial people made this purchase very easy More

by DDJENNE76
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carla Clayton, Art Mills
Jun 09, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thanks for taking the time to leave us a review! It's fantastic to hear that Art and the rest of our team provided you with great customer service while assisting you with your purchase. We truly appreciate the opportunity to do business with you, and we thank you for choosing Serpentini Chevrolet of Willoughby Hills!

June 08, 2021

EVERYONE WAS PROMPT AND VERY POLITE. THANK YOU FOR YOUR GREAT SERVICE. THE SERVICE WAS ALSO VERY PROMPT AND EFFICIENT. EVERYONE WAS ALSO VERY KNOWLEDGEABLE IN THEIR SERVICE. More

by ALJANKE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Setele, Ryan McDermott
Jun 08, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

AJ, Thank you for taking the time to share your thoughts on working with our service team. We're glad to hear we delivered such a great experience!

June 07, 2021

Salesman was great. Walt made everything seem seamless and simple. That's how buying a car should be like. This is my second vehicle from this dealership. More

by RLBAR
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Walt Queisser
Jun 07, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for your business and this review. We're happy to hear that Walt was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know!

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