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Serpentini Chevrolet of Willoughby Hills

Willoughby Hills, OH

Overview
Reviews
Vehicles
3.2
1,052 Reviews
Call Dealership (440) 348-0504
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2810 Bishop Rd

Willoughby Hills, OH

44092

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Showing 1,052 reviews

June 28, 2021

Great experience! Dave was very helpful and put us in a vehicle which we will enjoy driving.. More

by darryl.harmon
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Allen
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Jun 28, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Darryl, thank you for taking the time to share your feedback with us. It is great to hear that Dave was so helpful. We look forward to working with you again.

June 25, 2021

Everyone was very helpful..They listened to what I wanted and put me in something with even more features and for a lower price. More

by JSLUSARZ81
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aramis Greenwood, Claudio Casiano
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Jun 28, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thanks for your feedback on your recent visit to Serpentini Chevrolet of Willoughby Hills. It is great to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!

June 25, 2021

The service was nice and friendly. I know I felt good knowing that I had a team of quality and professional working o my car. More

by ERICB.3.1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan McDermott
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Jun 28, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Eric, thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Serpentini Chevrolet of Willoughby Hills.

June 23, 2021

Dropped a Company truck off for appointment on Friday, to be done on Saturday and they did nothing. Said they needed authorization to check the brakes and couldn't get in touch with us! This was never ment More

by JAN17
Recommend Dealer
No
Employees Worked With
Service - Nick
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Jun 26, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

Jul 10, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

June 23, 2021

I have been bringing my Corvette here for service for many years. Mike the Corvette mechanic is absolutely fantastic . More

by SORTECA
Recommend Dealer
Yes
Employees Worked With
David Friedman 5 star write up person
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Jun 23, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for your business and this review. We're happy to hear that Mike and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 22, 2021

I was very satisfied with the purchase of my vehicle More

by linderb
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carla Clayton, Steve Vujovic, Gojko Vujovic
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Jun 22, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for your very kind review. Carla, Gojko, and Steve strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Serpentini Chevrolet of Willoughby Hills.

June 19, 2021

I called to make my service appointment and was told that it would be about an hour maybe less. 2 hours. Both times that I have gone here. More

by SSBN627G
Recommend Dealer
No
Employees Worked With
Last name was latessa.
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Jun 21, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully we can get to the bottom of this.

Jul 06, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

June 18, 2021

Service was perfect. And Gary Heck wonderful. So helpful. Explained everything. Terrible time for your air conditioning to fail. He’s a credit to your image. More

by katiego19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Heck
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Jun 21, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you, Katie, for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

June 18, 2021

Awesome experience! Jeff was great! Got me the exact car I wanted! I would highly recommend Serpentini to anyone looking for a new or used car! More

by janestanton1959
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Shinhearl
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Jun 18, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you so much, Jane, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Jeff to be a positive one. We hope you enjoy your new vehicle and don't hesitate to reach out if you need anything else.

June 18, 2021

This is the third car that I've bought from Art Mills and he is very straightforward and to the point. He does his best to work with you on a sale and it's a pleasure to deal with him. More

by JETTA02AWP
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Art Mills
Report | Print
Jun 18, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Congratulations on your new vehicle! We are so glad that Art had the opportunity to work with you, and that he and our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

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