Serpentini Chevrolet of Willoughby Hills

Excellent service. Always a great experience at the Willoughby location. This was a routine service, however, the previous problems I had with the 4x4 system the service tech & Phil went above and beyo Willoughby location. This was a routine service, however, the previous problems I had with the 4x4 system the service tech & Phil went above and beyond to correct the issue More

Salesman was attentive and worked with me to get this car! He came in on his day off to accommodate my schedule and complete the sale. car! He came in on his day off to accommodate my schedule and complete the sale. More

I was already disappointed that my 2020 Equinox required a new fuel pump. I was unable to get a rental while my car was being repaired. I was told there was a shortage on rentals. I'd already missed one day a new fuel pump. I was unable to get a rental while my car was being repaired. I was told there was a shortage on rentals. I'd already missed one day of work When I picked my car up on May 27th I called twice prior to that to see if it was ready for pickup. No one called to tell me my car was ready. I had my husband take me to the dealership and saw my vehicle sitting in the parking lot. My technician, David, was really nice but obviously overworked. Everyone seemed a little overwhelmed. I have gone to this dealership many times in the past but this is the most dissatisfied I've ever been. More

Service was excellent! They did everything they could to get me the car I wanted and I got it. It wasn’t an all day process like most dealerships. And everyone was very nice and friendly get me the car I wanted and I got it. It wasn’t an all day process like most dealerships. And everyone was very nice and friendly More

The whole process was a pleasure. Art Mills was great to work with. he said he's available on an on-going basis for any issues with the Vette. work with. he said he's available on an on-going basis for any issues with the Vette. More

totally love carla and her service she handled all my needs and gave me a person who i can contact in the future thank you needs and gave me a person who i can contact in the future thank you More

Service was awesome and they provided a rental car, all by accepting a used car warranty sold by the previous GM dealership! It was a very labor-intensive service, I am sure! by accepting a used car warranty sold by the previous GM dealership! It was a very labor-intensive service, I am sure! More

My rating is because 1. I had a $15.00 coupon and only My rating is because 1. I had a $15.00 coupon and only received $9.50 off the cost for service. 2. After completing service they did not wash my ca My rating is because 1. I had a $15.00 coupon and only received $9.50 off the cost for service. 2. After completing service they did not wash my car. Other dealerships provide this service. More

We went to the dealer mostly just looking to see what was available. TJ was very helpful and we ended up buying a new car that same day. It was nice not being pressured. They just helped us get to a comfort available. TJ was very helpful and we ended up buying a new car that same day. It was nice not being pressured. They just helped us get to a comfort level that made us happy. More

Alea was very patient, and concerned with my satisfaction of purchase.once approved everything moved so quickly, that in process of signining paper work discovered Carfax noted minor damage.wish i could have of purchase.once approved everything moved so quickly, that in process of signining paper work discovered Carfax noted minor damage.wish i could have seen prior to completion of transaction More