Serpentini Chevrolet of Willoughby Hills

The team was awesome to care of us. Got the deal done the same day! My brother-in-law was accommodated very well and they had no problem helping him with his handicap same day! My brother-in-law was accommodated very well and they had no problem helping him with his handicap More

Great service , Mike was very helpful in communicating with me via txt the updates of the service side for a faulty something that got fixed under warranty. with me via txt the updates of the service side for a faulty something that got fixed under warranty. More

Nice experience. Took a while though. Ordered in August 2019 and finally received in May 2021. Would buy another vehicle from Art the next time. 2019 and finally received in May 2021. Would buy another vehicle from Art the next time. More

Great people to work with, overall experience went great for purchasing our 3500 Silverado! Mike P. was very friendly and got the deal done for us. for purchasing our 3500 Silverado! Mike P. was very friendly and got the deal done for us. More

Great place friendly staff nice selection of cars David Allen was great very friendly and pleasant no long waiting to see cars very pleased with everything Allen was great very friendly and pleasant no long waiting to see cars very pleased with everything More

My service was very satisfactory There was great communication and I felt they wanted to make sure my wife and I were taken care of. We will be back. communication and I felt they wanted to make sure my wife and I were taken care of. We will be back. More

I arrived for scheduled air bag recall , oil change, and gas cap replacement because the check engine light was on. I forgot to mention that the check engine light was on. When they told me my Suburban wa gas cap replacement because the check engine light was on. I forgot to mention that the check engine light was on. When they told me my Suburban was ready, they noted a couple of things that might need attention soon. They also mentioned that the check engine light was on, but they did not ask if i wanted them to do a check. They merely returned the car to me with the Check engine light on. I was also told it would cost $125 to see why the light was on. When the mechanic noticed the light was on, why was I not notified of the issue to see if I wanted them to look into this issue? And why couldn't they at least reprogram to get rid of the light? In summary, they just ignored the issue to the light so if the new gas cap is not the issue, then I will have to have the car serviced again. I will probably do somewhere else for this. I purchased this Suburban at this dealer and have been going back for service work for 14 years. This is the first time that i have been disappointed. More

I have used this service department for over 20 years. Staff is always friendly, ready to listen and solve the problem. Gary Heck has been a pleasure to work with, always making sure my concerns are addr Staff is always friendly, ready to listen and solve the problem. Gary Heck has been a pleasure to work with, always making sure my concerns are addressed and my Chevy is running its best. More

I'm glad that John Glady is still on your service staff to service my Volt. He's a very competent service technician and always does a great job. to service my Volt. He's a very competent service technician and always does a great job. More

TJ and Ryan were great to work with. TJ also spent a lot of time going through the new car and helping me set up anything I needed help with. I would recommend them and appreciate all of the help. of time going through the new car and helping me set up anything I needed help with. I would recommend them and appreciate all of the help. More