Serpentini Chevrolet of Willoughby Hills

We’ve been coming to this location for 35 years —- first it was Tony LaRich, then it was Pat O’Brien, and now it’s Serpentini, but the service is always the same: excellent! I was given a 3:00 appointment a it was Tony LaRich, then it was Pat O’Brien, and now it’s Serpentini, but the service is always the same: excellent! I was given a 3:00 appointment and they took me in at 3:00 on the nose. They did my oil change, tire rotation and inspection, gave me a clear report but not a hard sell, honored my coupon and had me back on the road by 4:30. Perfect, hassle-free experience - thank you! More

Easy to work with Mike made the car look great, Stop in not thinking we could get a deal done, but we all did my Wife is in a nice car. Thanks not thinking we could get a deal done, but we all did my Wife is in a nice car. Thanks More

My initial phone contact was with David who was very pleasant and answered my many questions and made my appt. Upon entering the dealership the male greeter gave me a was friendly and personable and pleasant and answered my many questions and made my appt. Upon entering the dealership the male greeter gave me a was friendly and personable and told me there was a slight wait. David Friedman checked me in and verified the reason for my visit. He was professional and friendly and thoroughly explained the computer findings. I appreciated the complimentary car wash too. My experience was excellent. More

Service was friendly and prompt and I had my car back much faster than I expected. The car wash was a nice bonus, too. Thank you! much faster than I expected. The car wash was a nice bonus, too. Thank you! More

Salesman was just that a pushy salesman who kept making snide remarks as if my wife and I weren't smart enough to catch them. Things like you get what you pay for. We purchased the car as is which I unders snide remarks as if my wife and I weren't smart enough to catch them. Things like you get what you pay for. We purchased the car as is which I understand but coming from a certified dealership didnt think the engine light would be on already. The car after a few days was whining with each turn of the wheel and was told of how the car was detailed and the fluids stopped off which the antifreeze reservoir was completely empty and that's just the problems with the car. We purchased the car in cash but when the title arrived in the mail it showed where the salesman ran a credit check which was never requested okayed or necessary. Needless to say I wont be purchasing another vehicle from this establishment. More

My original appt was on Saturday, but they were backed up and I would’ve had to stay until closing to have my vehicle serviced. However, I was able to reschedule for Tuesday, and they were able to get me in and I would’ve had to stay until closing to have my vehicle serviced. However, I was able to reschedule for Tuesday, and they were able to get me in and out first thing in the morning More

Went great, all employees very helpful!! All the employees we pleasant and got done what I needed. We will be back again for more purchases. employees we pleasant and got done what I needed. We will be back again for more purchases. More

Always a good experience when I come get my car Matience and never a long wait and staff is always friendly no problem with me and never a long wait and staff is always friendly no problem with me More

I enjoyed my experience working with your dealership. The staff was friendly and very professional. I appreciate the time and efforts to make sure the deal they gave me was great. Thank you!! staff was friendly and very professional. I appreciate the time and efforts to make sure the deal they gave me was great. Thank you!! More