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Serpentini Chevrolet of Willoughby Hills
Willoughby Hills, OH
1,040 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,040 reviews
April 22, 2022
Took car in for toe link recall. The one hour appointment when scheduled turned into three. Paperwork said recall complete and did the alignment. After driving the car I was experien The one hour appointment when scheduled turned into three. Paperwork said recall complete and did the alignment. After driving the car I was experiencing a lot of road noise from the rear end of the car. Before the recall was done there was no noise. I made another appointment to have it checked and was told everything checked out ok. If I wanted to find out what the noise was I could pay $150.00 diagnostic fee. All I wanted was the car back to the condition before the recall work. At this time I would have to discourage anyone using the service department. More
by mayday06
Employees Worked With
Michael Juliano
March 10, 2022
I took my car here for three e check codes on Dec 28 21 I had They say we charge 125$ for diagnostic I say ok they call me it will be almost 500$ they say I needed a sensor . I said ok No less then a mo I had They say we charge 125$ for diagnostic I say ok they call me it will be almost 500$ they say I needed a sensor . I said ok No less then a month later car freezing cold I go there make appt too come back I get there they say you have too pay 125$ diagnostic fee I said no So now I still need repairs car leaking more coolant than it was before I took it for repairs so I guess the mechanic never paid attention that I said I want some of the codes repaired just repair what u want to charge the customer for something they did not ask for RIP OFF COMPANY PERIOD More
by 1janetecjanet
Employees Worked With
Glen Zupancic
February 19, 2022
Manager of dealership lacking in customer service skills. I was treated badly when I attempted to pay my bill. Am a long time customer who has referred others to dealership. I was treated badly when I attempted to pay my bill. Am a long time customer who has referred others to dealership. More
by carmom.pc
Employees Worked With
Ryan McDermott
Verified CustomerJanuary 24, 2022
provided excellent very respectful. Hayley i believe was her name head cashier was extremely helpful she went above to help me with my service payment. i love serpentini Willoughby her name head cashier was extremely helpful she went above to help me with my service payment. i love serpentini Willoughby More
by NITA44121
Employees Worked With
Charles Fisher
January 22, 2022
Provided excellent support for a recall required on the vehicle. Opened a repair ticket well in advance of the availability of the repair components required, then communicated when the parts became avail vehicle. Opened a repair ticket well in advance of the availability of the repair components required, then communicated when the parts became available and scheduled a timely appointment to carry out the work. More
by PWeissbr
Employees Worked With
Gary Heck, Service Writer, Charles Fisher
January 18, 2022
Never told a price until the end of the service when it was time to pay. Oil change, Trans flush, and wheel alignment for 500 dollars is ridiculous was time to pay. Oil change, Trans flush, and wheel alignment for 500 dollars is ridiculous More
by Angel39
Employees Worked With
Charles Fisher
January 17, 2022
Easy to book appointments that work for my schedule. Service Advisors always kind and helpful, particularly David F. and Gary H. Never feel like I am being "sold" repairs or service that I don't need Service Advisors always kind and helpful, particularly David F. and Gary H. Never feel like I am being "sold" repairs or service that I don't need. Consequently, I take their recommendations. More
by KLUCHER
Employees Worked With
David F, Gary H
